At RBC, we are committed to helping you keep your online banking experience secure and private. We use state-of-the-art technology and follow numerous security procedures to help protect your accounts from any unauthorized transactions.
As an RBC customer, you can play an important role in safeguarding your personal and financial information when using the Internet. Take the RBC Online Security Quiz to see how your safe computing practices measure up! You can help maximize the security of your online activities and protect yourself against identity theft and other online fraud by following these guidelines:
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Call us immediately if you know or suspect that your password has become known to someone else, or if there has been suspicious activity in your account that you did not authorize. You can reach us at 1 800 769-2555 - representatives are available 24 hours a day, seven days a week.
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Maintain current anti-virus software on your home computer.
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Use personal firewalls.
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Use strong encryption.
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Use unique passwords and personal verification questions.
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Install all security updates offered by your software providers.
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Sign out, or log off and close your browser when you are finished visiting
secure websites.
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Test your computer for security vulnerabilities.
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Protect yourself against spyware and other unwanted software.
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Stay aware of the latest security-related issues.
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Send personal and confidential email messages from the Online Banking message centre. Learn more about Email and Security.
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If you receive any suspicious-looking email appearing to be from RBC, do not open it and contact us immediately.
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Only share personal information with trusted third parties.
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Review your bills and statements upon receipt.
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When discarding sensitive information, ensure it is shredded.
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To learn more about how you can further safeguard your information against online fraud see our Helpful Links & Resources page
