Customer Service

Providing you with the best possible customer service and convenient access to the banking services that are important to you is a top priority at RBC Royal Bank^®.

How can we help you?

• General Inquiries
• Open an Account
• Locate a Branch or ATM
• Report a Lost or Stolen Client Card
• Order Cheques
• Online Banking
• Telephone Banking

Note: Toll-free numbers are accessible from within Canada and the Continental U.S.

General Inquiries

For general inquiries or comments regarding our bank accounts or services, please contact a Royal Direct specialist one of the following ways:

• Toll-free: 1-800-769-2511
• Overseas: 506-864-2275 (collect)
• TTY Line: 1-800-668-9874 (hearing impaired)
• By Email: Use our online form to send us an email.
• In-Branch: Visit your local branch to speak to a specialist.

Open an Account

• Online: Open an account online.
• In-Branch: Visit your local branch.

Locate a Branch or ATM

Use our Branch and ATM Locator to find an RBC Royal Bank branch or ATM near you.

Report a Lost or Stolen Client Card

• Toll-free: 1-800-769-2511
• Overseas: 506-864-2275 (collect)
• TTY Line: 1-800-668-9874 (hearing impaired)

Order Cheques

• Toll-free: 1-800-769-2511
• Overseas: 506-864-2275 (collect)
• TTY Line: 1-800-668-9874 (hearing impaired)
• In-branch:Visit your local branch to place a full cheque order or request over-the-counter cheques.

Online Banking

To enrol in Online Banking: Enrol online.
To enrol by phone or contact customer service:

• Toll-free: 1-800-769-2555
• Overseas: 506-864-1555
• TTY Line: 1-800-661-1275 (hearing impaired)

Telephone Banking

To enrol in Telephone Banking:

• Toll-free: 1-800-769-2511
• Overseas: 506-864-2275 (collect)
• TTY Line: 1-800-668-9874 (hearing impaired)

To request customer service at any time during the voice prompts, simply dial 0 to speak to an available representative.