Software:

	Makisoft
	Microsoft®1
	QuickBooks*
	Quicken*
	Simply Accounting+

Questions:

	What do I need to download my statement information?
	Which versions may I use?
	Which account information can I download from Online Banking?
	I have accounts at Royal Bank and another financial institution. Can I download my information from separate institutions into the same data file?
	I do not see the icon of my software program on the download activity page. What should I do?
	When I download into my software program, some transactions are missing. Why?
	I am using Online Banking for both my personal and business accounts. Can I download my information into the same data file?
	My spouse and I have separate accounts and Client Cards. Can we download our information into the same data file?
	Can I download my U.S. dollar accounts?
	I am running more than one data file. How does Online Banking know which data file to download my information to?
	When I download information with the "&" symbol, these transactions appear in my software as "& AMP." What should I do?