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Personal Banking > Mortgages > Customer Service
Customer Service
Ready When You Are!
Experienced and knowledgeable, our mortgage specialists are here to help guide you — answering your questions, providing advice, performing the necessary calculations and explaining your options.
You are on: Phone
Contact Phone Numbers
Feel free to contact a Royal Direct® representative by telephone, 24 hours a day, 7 days a week.
| Service | Phone number |
|---|---|
| Toll-free | 1-800-769-2511 |
| TTY Line | 1-800-661-1275 (hearing impaired) |
You are on: Mail
Branch Locations
Visit a representative at any Royal Bank branch. To locate the branch nearest you, use our Branch Locator.
You are on: Online
Online
Start your RBC Royal Bank® mortgage pre-approval online.
Mortgage Specialist Locator
Arrange to meet with a Royal Bank Mortgage Specialist at the time and place most convenient to you.
You are on: Email
Send Us an Email
For general inquiries or comments concerning a Royal Bank mortgage please feel free to send us an email.
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Call 1-800-769-2511
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