100% reimbursement for unauthorized transactions in RBC Online Banking+
We understand how important information security and privacy are to you.
To provide you with greater peace of mind, we have developed the RBC Online Banking Security Guarantee. If an unauthorized transaction is conducted through your RBC Online Banking service, you will be reimbursed 100% for any resulting losses to those accounts.+
To ensure reimbursement under this guarantee, there are a few steps you'll need to take, including:
- Signing out and closing your Internet browser at the end of each online banking session;
- Keeping your password and personal verification questions (and answers) confidential; and
- Contacting us immediately if you know or suspect that your password has become known to someone else, or if there has been suspicious activity in your account that you did not authorize. You can reach us at 1 800 769-2555 - representatives are available 24 hours a day, seven days a week.
Additional details are outlined in the
Electronic Access Agreement
.
Shared Responsibility
While our Online Security meets the highest standards, the best way to secure your online experience is for us to work together. We encourage you to review our new Online Banking Guide to Security & Privacy which gives you a complete look at the security tools and safe computing practices we offer to help you enhance your online security.
+ For a definition of an unauthorized transaction and for full details regarding the protections and limitations of the RBC Online Banking Security Guarantee, please see your Electronic Access Agreement. This guarantee is given by Royal Bank of Canada in connection with its Online Banking service.
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