In relation to our Ten Privacy Principles, RBC Companies means: Royal
Bank of Canada, Royal Trust Corporation of Canada, The Royal Trust Company,
RBC Direct Investing Inc., Royal Mutual Funds Inc., RBC Dominion Securities
Inc., RBC Insurance Holdings Inc.
RBC Companies have always been and will continue to be, committed to maintaining the accuracy, confidentiality, and security of your personal and financial information. As part of this commitment, they have established Ten Privacy Principles to govern their actions as they relate to the use of client information. The RBC Companies invite you to review their principles, which have been built upon the values set by the Canadian Standards Association's Model Code for the Protection of Personal Information and Canada's Personal Information Protection and Electronic Documents Act.
Principle 1 - Accountability
Each RBC company is responsible for maintaining and protecting client information
under its control. In fulfilling this mandate, each RBC company
must designate an individual or individuals who is/are accountable
for compliance with this Privacy Policy.
Principle 2 - Identifying Purposes
The purposes for which client information is collected must be identified
before or at the time the information is collected.
Principle 3 - Consent
The knowledge and consent of the client is required for the collection, use
or disclosure of client information, except where required
or permitted by law.
Principle 4 - Limiting Collection
The client information collected must be limited to those details necessary
for the purposes identified by the RBC Company. Iinformation
must be collected by fair and lawful means.
Principle 5 - Limiting Use, Disclosure and Retention
Client information may only be used or disclosed for the purpose for which
it was collected unless the client has otherwise consented,
or when it is required or permitted by law. Client information
may only be retained for the period of time required to fulfill
the purpose for which it was collected.
Principle 6 - Accuracy
Client information must be maintained in as accurate, complete and up-to-date
form as is necessary to fulfill the purposes for which it
is to be used.
Principle 7 - Safeguarding Client Information
Client information must be protected by security safeguards that are appropriate
to the sensitivity of the information.
Principle 8 - Openness
RBC companies are required to make specific personal information available
to clients concerning the policies and practices that relate
to the management of their information.
Principle 9 - Client Access
Upon written request, clients shall be informed of the existence, use and disclosure
of their information, and be given access to it.
Clients may verify the accuracy and completeness
of their information, and have it amended, if appropriate.
Principle 10 - Handling Client Complaints and Suggestions
Clients may direct any questions or enquiries with respect
to the privacy principles outlined above or about RBC privacy
practices by contacting the designated person(s) accountable
for privacy in each RBC Company.
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