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RBC Client Card Fraud
Card "skimming" involves the unauthorized copying of electronic data from your RBC Client Card. Hidden equipment, such as pin-hole cameras and card reading devices, are installed to obtain your Personal Identification Number (PIN) and Card data. That data is then used to create a counterfeit card, which can be used at a Point of Sale terminal, or to withdraw / deposit funds without your knowledge.
Client Card Security
- Keep an eye on your Client Card when conducting a transaction at the Point-of-Sale, and only allow your card to be swiped once. In fact, ask for it back once they have swiped it.
- Check your transaction records against your financial statements regularly. If you detect any unusual activity, or missing transactions, contact us immediately at 1 800 ROYAL® 1-1 (1 800 769-2511) or visit your local branch.
- When using an ATM, if you suspect anything unusual do not use the machine and report it to your branch or Royal Direct.
- If someone is watching you or makes you feel uncomfortable, cancel the transaction and use a different machine.
- Review your daily access limit, and if possible, reduce it to meet your normal spending habits.
- If you suspect you have been a victim of Client Card fraud, contact your branch or Royal Direct at 1 800 ROYAL® 1-1 (1 800 769-2511).
Protecting Your PIN
- Your PIN is the key security feature, so never disclose it to anyone including financial institution employees, law enforcement agencies, friends or family members.
- If you suspect that someone knows your PIN, change it immediately at your branch or at selected RBC Royal Bank ATMs.
- A best practice is to change your PIN on a regular basis.
- Choose numbers or letters you can easily remember, based on information only you know.
- Never select numbers or words that others can easily guess or obtain, such as your: Birth date, telephone number, address or Social Insurance Number.
- Don't write your PIN on your Client Card.
- If you must keep a written record of your PIN, be sure it is kept separate from your Client Card and make a reasonable attempt to hide or disguise the PIN so that no one can easily guess that it is a record of your PIN.
- Travel Tip - If you plan on using your RBC Royal Bank® Client Card outside Canada, consider selecting a PIN composed of four numbers as international ATMs and retailers often only accept a four-digit numeric PIN.
- Shield the keypad with your free hand or body when entering your confidential PIN.
- If your Client Card is lost or stolen, visit your branch or call us immediately at the numbers listed below:
Canada & United States: 1 800 769-2511
Worldwide Collect: 506-864-2275
TTY Line: 1 800 668-9874
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