Providing you with the best possible customer service and convenient access to the banking services that are important to you is a top priority at RBC Royal Bank®.
How can we help you?
Note: Toll-free numbers are accessible from within Canada and the Continental U.S.
General Inquiries
For general inquiries or comments regarding our bank accounts or services, please contact a Royal Direct specialist one of the following ways:
- Toll-free: 1-800-769-2511
- Overseas: 506-864-2275 (collect)
- TTY Line: 1-800-668-9874 (hearing impaired)
- By Email: Use our online form to send us an email.
- In-Branch: Visit your local branch to speak to a specialist.
Open an Account
Locate a Branch or ATM
Use our Branch and ATM Locator to find an RBC Royal Bank branch or ATM near you.
Report a Lost or Stolen Client Card
- Toll-free: 1-800-769-2511
- Overseas: 506-864-2275 (collect)
- TTY Line: 1-800-668-9874 (hearing impaired)
Order Cheques
- Toll-free: 1-800-769-2511
- Overseas: 506-864-2275 (collect)
- TTY Line: 1-800-668-9874 (hearing impaired)
- In-branch:Visit your local branch to place a full cheque order or request over-the-counter cheques.
Online Banking
To enrol in Online Banking: Enrol online.
To enrol by phone or contact customer service:
- Toll-free: 1-800-769-2555
- Overseas: 506-864-1555
- TTY Line: 1-800-661-1275 (hearing impaired)
Telephone Banking
To enrol in Telephone Banking:
- Toll-free: 1-800-769-2511
- Overseas: 506-864-2275 (collect)
- TTY Line: 1-800-668-9874 (hearing impaired)
To request customer service at any time during the voice prompts, simply dial 0 to speak to an available representative.
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