Flexible Solutions & Customer Service
RBC Royal Bank's Aboriginal banking team continues to develop initiatives to meet the changing needs of Aboriginal communities. Our value added focus in Aboriginal communities is on youth, training, education, and economic development.
Our growing list of initiatives reflects our commitment to all Aboriginal customers.
- understanding your financial service requirements
- providing flexible solutions
- offering superior customer service
Charles Coffey, Executive Vice-President of Government & Community Affairs, receiving the title Honourary Chief of the Assembly of Manitoba Chiefs, May 21, 1997.
Understanding Your Financial Service Requirements
- Aboriginal banking managers across Canada
- National Aboriginal Banking Group
- RBC Royal Bank is proud to serve the National Association of Friendship Centres, representing Native Friendship Centres across the country. As the hub of the urban Aboriginal population these Centres provide a broad range of services and programs. Our partnership includes a national banking package, a personal banking package offered to all board and staff members of Friendship Centres, sponsoring a variety of their initiatives and providing employment and training opportunities
- We solicit guidance from our Aboriginal employees on banking requirements and employment training needs
- We actively pursue ways to provide banking services either electronically or by way of on-reserve agency outlets, to remote Aboriginal communities.
Providing Flexible Solutions
- RBC Royal Trust is the only financial institution to establish a national Aboriginal Services Group for trust, investment, and land claim services
- Development of unique on-reserve housing loan program
- Provide specialized financial and risk management training to the appropriate Aboriginal organizations' employees
- Established national First Nations lending criteria
- The Big Idea, our free Internet and PC-based business planning software package for small businesses
- Provided a $50,000 loan fund for entrepreneurial Aboriginal youth (New Brunswick)
- Assisting the First Nations Lands Advisory Board (LAB) to increase skills and capacity with 14 First Nations that have received approval to be exempt from the land regulatory sections on the Indian Act.
Superior Customer Service
In 2001 RBC Financial Group donated over $27 million within Canada and abroad to assist educational, health, cultural, charitable and other community organizations whose work enhances quality of life.