How do I submit a claim?
Written proof of a claim must be sent to the Insurer, via our Insurance Service Centre. You must keep making all of your regular mortgage payments until you've been informed that your claim has been approved.
You can obtain a claim form from your branch or by contacting the Insurance Service Centre at 1-800-ROYAL 2-3 (1-800-769-2523). You can also print the claim forms online by clicking on the following links.
Life Insurance Claim
You must send the Life Insurance claim form within one year from the date of death, otherwise the claim will be denied.
Disability Insurance Claim
You must send the Disability Insurance claim form within 150 days from the day your disability started, otherwise the claim will be denied. You must provide medical evidence of the disability, at your expense.
Claim Status
If you are a RBC Royal Bank Online Banking client, you'll receive automatic updates on the status of your claim. You can view these updates in the Online Banking Message Centre.
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