Alert Notifications FAQs

What are Alerts and how do I sign up for them?


Alerts is a service offered by RBC Royal Bank that keeps you in control of your finances through email, Text message and push notifications on your mobile device. Alerts are available for all Personal and Small Business clients through RBC Online Banking or the RBC Mobile app.

Setting Up Your Alerts Through RBC Online Banking

  1. After you have signed in to RBC Online Banking, select the “Alerts” icon from the top of the Accounts Summary page.
  2. Select “Alert Settings” from the left menu
  3. Note: The first time you set up your Alerts, you will need to provide your preferred contact details under “Account Preferences”. To do this simply select “Edit”, update the appropriate contact information and “Save Changes”.

  4. Under Alert Settings, scroll down to the “Alert Details” section
  5. Select “Add Alerts” next to each account you wish to set an alert for and follow the on screen instructions including choosing how you want to receive Alerts - text message or email.

Setting Up Your Alerts Through the RBC Mobile App:

  1. Open and sign in to the RBC Mobile app.
  2. Tap on “More” from the bottom menu, then "Settings”.
  3. From “Settings”, tap on "Alerts”
  4. On the “Alert Settings” page, choose where you’d like to receive your alerts. If you’d like email alerts, enter your email address. For text message alerts, add your mobile phone number.
  5. Select the type of alerts and limits you want to set for each account, and follow the on-screen prompts.

You should begin receiving alerts within two business days and a copy of all alerts will automatically be sent to your Alert Inbox in RBC Online Banking and the RBC Mobile app.

Tip: You can choose one or all of the options for receiving alerts – text message, email and push notifications on your mobile device.


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Are Alerts free?


RBC Royal Bank will not charge a fee when you choose to start or stop receiving any alerts. You may be subject to fees from your mobile carrier according to your mobile messaging plan for text message alerts.

 

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How do I change language preferences for my alerts?


Email alerts will be displayed in the same language that you view in RBC Online Banking.

If you change your language preferences on your RBC Online Banking profile, please allow up to two business days for your alerts to begin displaying in the new language.

If you choose to receive Text Message alerts, the first few texts you receive will be in both English and French. Once you reply to the text to confirm that you would like to continue receiving alerts, all subsequent Text Message alerts will be sent you in either English or French, depending on your RBC Online Banking language preference.

Push notifications will be displayed according to the language preferences you have chosen on your mobile device.

 

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How do I opt out of the Alerts service?


There are two ways that you can choose to stop receiving your alerts – through RBC Online Banking, or the RBC Mobile app. Select the method that works best for you.

To stop receiving alerts in RBC Online Banking:

  1. After you have signed in to RBC Online Banking, select “Alerts” icon from the top of the Accounts Summary page.
  2. Select “Alert Settings” in the left menu.
  3. Under Alert Details section, click “Edit” for the alerts you’d like to remove and check the box beside the alert.
  4. Tip: If you want to stop receiving all alerts, select the “Delete All Alerts” link at the bottom of the page.

  5. Select “Save Changes.” You should stop receiving alerts within two business days.

To stop receiving alerts in the RBC Mobile app:

  1. Open and sign in to the RBC Mobile app.
  2. Tap on “More” from the bottom menu, then “Settings”.
  3. From “Settings”, select “Alerts”
  4. On the “Alert Settings” page, select the account and type of Alert you would like to turn off and toggle the “On” to the “Off” position.

You should stop receiving alerts within two business days.

If you want to stop receiving push notifications on your mobile device, you can turn them off instantly at any time by going to your device’s settings and editing your notification preferences.

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How do I set up “Do Not Disturb?”


You can set up the “Do Not Disturb” option so that you won’t receive any alerts during your specified period of time. To use the “Do Not Disturb” feature, follow these steps after signing in to RBC Online Banking:

  1. Select “Alerts” from the Accounts Summary page.
  2. Select Alert Settings in the left menu.
  3. Under Alert Preferences, click on the “Edit” button and scroll to the “Do Not Disturb” section. Select “On” and input the time frame during which you don’t want to receive alerts.
  4. Select “Save Changes.”

Alerts that are to be sent during your specified “Do Not Disturb” times will be queued in sequence and sent to you during the time frame that you have not specified as “Do Not Disturb.”

Note: This feature can only be set up and managed within RBC Online Banking.

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How do I set up “Suspend Alerts?”


You can set up time period to “Suspend” alerts, so that you won’t receive any alerts during your specified period of time. To use the “Suspend Alerts” feature, follow these steps after signing in to RBC Online Banking:

  1. Select “Alerts” from the Accounts Summary page.
  2. Select Alert Settings in the left menu.
  3. Under Alert Preferences, click on the “Edit” button and scroll to the “Suspend Alerts” section. Select “On” and input the time period during which you don’t want to receive alerts.
  4. Select “Save Changes."

Alerts that are to be sent during your specified “Suspend” times will be queued in sequence and sent to you during the time frame that you have not specified as "Suspend”.

Note: This feature can only be set up and managed within RBC Online Banking.

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What are the “STOP” and “HELP” buttons in my Text Message alerts?


You can text “STOP” to 722258 if you want to stop receiving alerts. Similarly, you can text “HELP” if you need additional information or assistance with the alerts service.

 

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How do I update my email address or mobile phone number if they have changed?


If your mobile phone number or email address changes and you have set up Text Message or Email alerts, you will need to update your contact information in either RBC Online Banking or the RBC Mobile app to continue receiving alerts.

Updating your contact information in RBC Online Banking:

  1. After you have signed in to RBC Online Banking, select “Alerts” icon from the top of the Accounts Summary page.
  2. Select “Alert Settings” from the left menu
  3. Under Alert Settings, scroll down to the “Alert Preferences” section and click “Edit”
  4. Update your information as required and “Save Changes”

Updating your contact information in the RBC Mobile app:

  1. Open and sign in to the RBC Mobile app.
  2. Tap on “More” from the bottom menu, then “Settings”.
  3. From Settings, select “Alerts” and go to the “Alerts Settings” screen.
  4. On Alert Settings select “Email” to update your email address, or select “Text” to change your phone number.

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Can I receive alerts for my small business account(s)?


Yes, you can receive alerts for small business accounts if you have access to RBC Royal Bank Online Banking for Business. You are required to ensure all recipients of alerts are authorized for such purpose, and each recipient’s information is the correct and current for the person acting in a business capacity on your behalf. You are also required to ensure all necessary changes are made in the event of a change to a recipient’s authority or information, so that alerts are only sent to the correct recipients.

 

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Will my alerts be displayed if my mobile device’s screen is locked?


Depending on your mobile device settings, alerts may not be displayed if your screen is locked. Check your mobile device settings to ensure you receive alerts according to your preference.

 

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What if I sign in to the RBC Mobile app from someone else’s mobile device?


If you sign in to the RBC Mobile app from a mobile device other than your own, your alerts will be sent to that device until another user signs in to the app (on that mobile device). For this reason, try to avoid signing in on a mobile device that you do not own. If you do need to sign in to the RBC Mobile app from someone else’s device, have the owner of the mobile device sign in to the app immediately after you have signed out. This will prevent your alerts from being sent to their mobile device.

 

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Will alerts be sent to my mobile device when I’m signed out of the RBC Mobile app?


Yes. If you have chosen to allow push notifications to be sent to your mobile device, you will continue to receive alerts according to your mobile device’s settings. If your mobile device settings allow for alert previews on your screen, please be aware that the information presented in the preview may be visible to others around you. To view the full details of the alert, you will need to sign in to the RBC Mobile app.

 

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What information will be presented in the alerts you send me?


The information you will see in each of your alerts will differ depending on the types of alerts you choose to receive. Each alert contains some or all of the information listed below. If you have chosen to receive push notifications, the preview of the alert will have a short description along with some of the information listed below, and you will need to sign in to RBC Mobile to view the full details.

Bank Account Alerts (Personal and Small Business accounts)

  • Account Number/Nickname
  • Account Balance
  • Limit that you have set
  • Transaction Dates
  • Transaction Descriptions
  • Withdrawal amount
  • Deposit Amount

Budgeting and Advice Alerts

  • Budget Categories and Limits that you have set for each of them
  • Amount of money that you have spent for each category on a weekly and/or monthly basis
  • Net worth
  • Percentage of your net worth change and when it was last updated

Credit Card Alerts

  • Account Number/Nickname
  • Payment amount
  • Transaction Dates
  • Transaction Descriptions
  • Purchase amount
  • Available credit

 

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Which alerts are sent to me in real time?


Your “Withdrawal,” “Deposit,” “Credit Limit Warning” and “Credit Card Large Purchase Over” (for personal clients) alerts are sent in near-real time. However, you may experience some delays due to different processing times for the alerts.

 

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Will my Low Balance and Budget/Net Worth alerts be sent to me in real time?


Your “Low Balance” and “Budget/Net Worth” alerts are not sent in real time. These alerts are sent once a day.

 

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When will I receive my “Bill Payment Due” and “Credit Card Payment” alerts?


Your “Bill Payment Due” alert will be sent 3, 5, 7 or 10 days before your credit card bill payment due date as per your selection. “Credit Card Payment” alerts will be sent by the end of the day once the payment is posted to your credit card.

 

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Can I manage alerts for my business accounts or credit cards in the RBC Mobile app?


No. Currently we don’t offer the option for business accounts, credit cards or budgeting and advice alerts to be managed through the RBC Mobile app. You can however continue to manage these alerts through RBC Online Banking.

 

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Are the banking Alerts that I set up in RBC Online Banking also available when I sign into the RBC Mobile app?


Yes, all alerts that you have set up in RBC Online Banking will be available in the RBC Mobile app as well.

 

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