RBC Online Banking Resource Centre

You really don’t need any special training to be able to use your online banking services right away. Since you’re already reading this page on your web browser, you have all the skills you need to bank online. Most people learn as they go: enroll, login and try it out: the RBC Online Banking site is designed to be easy to read and navigate, with examples and help along the way, if you need it.

Mistakes happen and can be fixed. Every time you make a new transaction on RBC Online Banking, you’ll be prompted with a summary to review and confirm the details before you finalize them, to help reduce errors. And, even after a transaction is made, you’ll see instructions on the screen on what to do if you’ve made an error. In most cases, your transaction can be reversed; contact us at 1-800-769-2555 to learn more.

eStatements are official bank documents. So if you need to show proof of account, simply print or save your eStatement and submit with your application.

Online banking provides you with the same valid recordkeeping as branch-based transactions. Bill payments are recorded and given a reference number that acts the same as a teller stamp. You have the opportunity to print or save a copy, and the transaction will also be recorded in your online banking history.

With the RBC Online Banking Security Guarantee if an unauthorized transaction is conducted through your RBC Online Banking service, you will be 100% reimbursed for any resulting losses to those accounts⁽¹⁾.

Visit the RBC security and privacy pages for more details about how RBC protects your personal and financial information.

1) For a definition of an unauthorized transaction and for full details regarding the protections and limitations of the RBC Online Banking Guarantee, please see your Electronic Access Agreement . This guarantee is given by Royal Bank of Canada in connection with its Online Banking service.