Customer Service

You are on: Request a Visa limit increase

Request an RBC Visa limit increase

You can request an RBC Visa credit limit increase:

• By secure email through Online Banking: Sign in to Online Banking, click on the 'You have messages' or 'Go to message centre' link at the top of your Online Banking Home page.
• By telephone at 1-800-769-2512
• At your local branch

Information required to process your request

• Name of Employer (or indicate unemployed/retired)
• Occupation
• Annual income
• Assets
• Liabilities
• Monthly rent or mortgage payment
• Desired new credit limit

When we receive your information a Credit Specialist will review your request, do a complete credit verification, and mail the response to your statement address.

You are on: Report a lost or stolen Visa

Report my Visa lost or stolen

Call our 24-hour toll-free number 1-800-361-0152 or Outside North America: 514-392-9167 (collect) immediately if your RBC Royal Bank Visa card is lost or stolen.

Once you have informed us of the loss, we will be able to block the card from future use and issue a new card to you.

You are on: Pay my Visa card

Pay my RBC Visa Card

We offer many options to pay your RBC Visa Card: Online Banking, Telephone Banking, ATM or at your local Branch.

You can make a payment to your RBC Royal Bank Canadian dollar Visa by using Online Banking, by telephone at 1-800-769-2511, at an RBC automated bank machine or by visiting your local RBC Royal bank branch.

At this time, US Visa accounts cannot be paid using Online Banking.

You are on: Request a duplicate statement

Request a Duplicate Statement

To request a duplicate copy of your current or previous statement, sign into Online Banking and send us a secure message by clicking 'Go to message centre' or 'You have messages' under Your Communications on the Home page or contact customer service at 1-800-769-2512.

Copies of previous statements cost $5 per statement and can only be mailed to the address on file for the Visa account.

Going forward, you may wish to enrol for electronic statements, or eStatements. You will be able to view all future Visa account statements through RBC Online Banking - and we'll store them for you for seven years. eStatements are a faster and more environmentally friendly alternative to receiving traditional paper account statements in the mail. By choosing to receive Electronic Statements, you will no longer receive monthly paper account statements via regular mail.

You are on: See Rewards point balance

See my RBC Reward point balance and redeem my points

As an RBC Rewards cardholder, you can automatically redeem your RBC Reward points while banking online. Simply:

1. Sign into Online Banking;
2. Go to your Visa Details page;
3. Click on "RBC Rewards" from the self-serve menu on the right;
4. View your points balance and select the items you like.

If you prefer to order by telephone, you can call us at 1-800-769-2512.

For Travel Rewards (flights, hotel stays, car rentals, travel packages, VIA Rail and cruises), call 1-877-636-2870.