Frequently Asked Questions
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How can I start receiving RBC Royal Bank Visa electronic statements?
- From your RBC Online Banking Home page, click on “Update Profile.”
- Click on “View/Change My Statement Options” and choose “Change.”
- Select “Electronic Statement” and click “Continue.”
- Agree to terms and conditions.
- Confirm your choice.
If you do not have access to RBC Online Banking, enrol now.
Which RBC Royal Bank Visa cards are not eligible for the electronic statement option?
You cannot select the electronic statement option for:
RBC Royal Bank Visa Business
RBC Royal Bank Visa Business Avion
RBC Royal Bank Visa* CreditLine for Small Business™
RBC Royal Bank Visa card numbers starting with:
4032 76
4032 79
4058 02
4058 09
4058 15
4058 24
For the above cards, you may use the Visa Inquiry service to electronically view account information.
How far back can I access my electronic statements?
You will have the ability to access up to 7 years of statements. The 7 year period starts with the first statement being produced after November 14, 2006 -- the launch of this service. Also electronic statements can not be viewed when the client has chosen the ‘paper’ record keeping option.
What if I need to save my statements for longer than seven years?
If the client needs to retain statements for longer than seven years, they have the option of either printing them or saving them on their computer.
Can my Co-Applicant view the electronic statements?
Yes, your Co-Applicant can view an electronic statement for any month the Co-Applicant's name was on the account. However, the Co-Applicant will not receive a notification letter and cannot change the statement option.
Will the large number of statements affect the speed of my RBC Online Banking?
No. Electronic Statements will reside on RBC Royal Bank’s archive. Therefore, it will not affect the performance of RBC Online Banking on your computer.
Can I delete copies of statements I have already viewed?
No. Statements will remain in the “archive” of RBC Online Banking. This will help you retrieve older statements should you need to refer to them at a later date.
I received a new card. Can I view my statements from the old card?
Yes. This is available as long as the previous card(s) were closed/replaced into the new card. (i.e. as a result of a product change or previous card was reported lost/stolen). It may take a full month before you are able to view the historical data saved under the old number.
Why did I not get an electronic statement?
Whether paper or electronic format, no statement is produced if there has been no transaction activity.
Why can’t I see electronic version of my Visa statements prior to December 2006?
We only started archiving electronic versions of the paper statements from November 14, 2006 onwards.
Do I need Adobe Acrobat to use Adobe Reader?
No. Adobe Reader is a stand-alone application that you can use to open, view, search, and print PDF files, such as those created by Adobe Acrobat or Adobe LiveCycle software.
What is Adobe Reader?
Adobe® Reader® is free, universal software that lets you open, view, search, and print Adobe Portable Document Format (PDF) files with built-in security features. To date, more than 500 million copies of Adobe Reader have been distributed worldwide on 23 platforms and 26 languages.
How do I download Adobe Reader?
Visit the Adobe Reader download page or the Adobe Reader main page on Adobe.com. You can also download Adobe Reader wherever you see the Get Adobe Reader icon. Once you have clicked the link or icon, you will be led through easy steps that allow you to identify your language, platform, and connection type. Once you have completed this simple process, the Adobe Reader software downloads and installs automatically on your system.
Is Adobe Reader free?
Yes. Adobe Reader is free software available on the Adobe website at www.adobe.com/products/acrobat/readstep2.html or wherever you see the Get Adobe Reader icon.software.
Can I choose ‘no electronic’ and ‘no paper’ option?
The ability to choose ‘no statement’ is not available.
I don’t want to receive these electronic statements anymore. How can I turn off this functionality?
To change back to a paper statement, sign in to RBC Online Banking, click “Update Profile”, then click “View/Change My Statement Options”.
If I switch back to paper statements, will I still have access to the previous electronic statements received?
Your current preference selection determines the access that you will have. Before you switch back to a paper statement, you may save the electronic copies of the statement to your personal PC. Afterward, those statements will not appear in the archive in RBC Online Banking.
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