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Effective May 30, 2007, RBC Travel Insurance Company has changed its name to RBC Insurance Company of Canada. Please note that this change does not affect the terms of your travel insurance coverage.
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Emergency Purchases Insurance
RBC ROYAL BANK VISA BUSINESS PLATINUM AVION® EMERGENCY PURCHASES INSURANCE CERTIFICATE OF INSURANCE
Introduction
IMPORTANT – PLEASE READ: This Certificate of Insurance is a valuable source of
information and contains provisions that may limit or exclude coverage. Please
read this Certificate of Insurance, keep it in a safe place and carry it with you
when you travel.
RBC General Insurance Company (the "Insurer") in Quebec, and RBC Insurance Company of Canada
(the "Insurer") in the rest of Canada, have issued group insurance policy
U-1014456-A to Royal Bank of Canada ("RBC Royal Bank") to cover expenses incurred
by cardholders relating to emergency purchases due to lost or stolen luggage that has
been checked with an air carrier. This Certificate of Insurance summarizes the provisions
of this group insurance policy.
All italicized terms have the specific meaning explained in the "Definitions" section of this
Certificate of Insurance.
How to Contact Assistance Services
If you require assistance, you can contact Assured Assistance Inc. ("Assured Assistance") by calling:
1-800-533-2778 toll-free from the US & Canada, or
(905) 816-2581 collect from anywhere in the world
Definitions
Throughout this document, all italicized terms have the specific meaning explained
below.
Air carrier means a commercial air service licensed by the airline authority of the country
of registration.
Cardholder means a person to whom RBC Royal Bank has issued an RBC Royal Bank
Visa Business Platinum Avion card. A cardholder may be referred to as "you" or "your"
or "yourself".
Emergency purchases mean the minimum essential clothing and toiletries, the purchase
of which is rendered absolutely necessary and indispensable due to the loss or delay of
your checked luggage.
When Does Coverage Begin and End?
This insurance is effective when the full cost of the airline ticket issued by an air carrier
is charged to your RBC Royal Bank Visa Business Platinum Avion card, and your luggage
is checked with that air carrier.
Coverage begins four (4) hours after the arrival of your flight at the scheduled flight
destination, when the luggage you had checked with the air carrier is lost or delayed.
Coverage ends on the earliest of:
- the date and time that your luggage is returned to you;
- four (4) days after the arrival of your scheduled flight;
- the date that you arrive at the final destination on the return portion of your trip;
- the date your RBC Royal Bank Visa Business Platinum Avion account is cancelled;
- the date your RBC Royal Bank Visa Business Platinum Avion account is 60 days past due;
- the date the group insurance policy terminates; or
- the date RBC Royal Bank receives written notice from you that you choose to cancel your RBC Royal Bank Visa Business Platinum Avion card.
What Are the Risks and Benefits?
Reimbursement to you, up to a maximum of $500, for the reasonable and necessary
expenses you incur with respect to emergency purchases per any one occurrence of the
loss or delay of your checked luggage.
General Exclusions
The Insurer will not pay for any expenses incurred directly or indirectly as a result of:
- Any emergency purchases made after your luggage was returned.
- Any losses incurred at the final destination of the return portion of your trip.
- Your failure to check your luggage within the minimum guidelines published by the air carrier.
- The insufficient allotment of time for legally connecting flights according to air carrier regulations.
- Act of foreign enemies or rebellion, voluntarily and knowingly exposing yourself to risk from an act of war (declared or not) or voluntarily participating in a riot or civil disorder.
- Your committing or attempting to commit a criminal offence.
What to Do if You Have a Claim?
If you call Assured Assistance at the time of the loss as shown under "How to contact Assistance Services" you will receive the necessary claims assistance.
If you do not call Assured Assistance, you must notify the Claims Centre of your claim
within 30 days of the date of the cause of loss.
For your claim to be paid, you must submit the following original documentation:
- airline tickets;
- the charge slip for the airline ticket;
- the air carrier’s report substantiating the loss or delay; and
- receipts for emergency purchases.
Submission of claims must be made to the Claims Centre:
RBC Insurance
Claims Centre
PO Box 97, Station A
Mississauga, ON L5A 2Y9
1-800-464-3211
You must submit the information required for your claim within 90 days of the date of
the cause of the loss. If it is not reasonably possible to provide such information within
90 days, you must do so within one year or your claim will not be paid.
Other Claim Information
If you disagree with the claim decision of the Insurer, the matter will be submitted to
arbitration under the arbitration law in the Canadian province or territory in which you
permanently reside. You must begin arbitration proceedings to recover a claim within
12 months of the occurrence. If, however, this limitation is invalid according to the laws
of the Canadian province or territory where you permanently reside, you must commence
your claim within the shortest time limit permitted by that province or territory. All
arbitration proceedings must be brought in the Canadian province or territory in which
you permanently reside. Where requested by the Insurer, you consent to the transfer of
any proceedings to the province or territory where you permanently reside.
What Other Terms Should You Know About?
- This insurance is classified as supplemental, in that it covers expenses in excess of expenses payable by any other insurance plan.
- If you are eligible, from any other insurer, for benefits similar to the benefits provided under this insurance, the total benefits paid to you by all insurers cannot exceed the actual expense that you have incurred. We will coordinate the payment of benefits with all insurers from whom you are eligible for benefits similar to those provided under this insurance, to a maximum of the largest amount specified by each insurer.
- If you incur expenses covered under this insurance due to the fault of a third party, the Insurer may take action against the third party. You agree to cooperate fully with the Insurer or its agents and to allow the Insurer or its agents, at its/their own expense, to bring a lawsuit in your name against a third party.
- All amounts are shown in Canadian dollars. If you have paid a covered expense, you will be reimbursed in Canadian currency at the prevailing rate of exchange quoted by RBC Royal Bank on the date the last service was rendered to you. This insurance will not pay for any interest.
- To substantiate a claim under this insurance, you must provide the requested/required documents. Failure to provide the requested/required documentation will invalidate your claim.
- The Insurer may, at its discretion, void this insurance contract in the case of fraud or attempted fraud by you, or if you conceal or misrepresent any material fact or circumstance concerning this insurance contract.
YOUR PRIVACY MATTERS TO US
At RBC Insurance Company of Canada, we're committed to protecting your privacy. We respect your privacy and want you to understand how we safeguard your personal information.
How we collect your information
We collect and keep information about you, which is needed to provide the products and services you request. We collect information from you, either directly or through our representatives. We may also need to collect information about you from sources such as hospitals, doctors and other health care providers, the government (including government health insurance plans) and governmental agencies, other insurance companies, travel suppliers, law enforcement representatives, private investigators, your family and friends, and any references you provide.
How we use your information
We use your information to provide the products and services you request, which includes using it to evaluate insurance risk, manage and co-ordinate claims, reprice medical expenses, and negotiate payment of expenses to third parties. We may also share your information with others who work for RBC Insurance Company of Canada or other RBC Financial Group® companies, or with third parties, when it is necessary for the services we provide to you. Third parties may include other insurance companies, health organizations and the government (including government health insurance plans) and governmental agencies.
We may use your information internally, to prepare statistical reports that help us understand the needs of our customers and that help us understand and manage our business.
Other ways we may use your information
When you request products and services directly from RBC Insurance Company of Canada, there are other ways we may use your information. For example, we may use or share some of your information to help you find out about other products and services from RBC Insurance Company of Canada and other RBC Financial Group® companies. However, we will never use or share your health information for these purposes. To better manage your relationship with other RBC Financial Group® companies, and where the law allows us, we may consolidate the information we have about you with information held by the other group companies.
If, at any time, you decide that you do not want us to use your information as described above, please let us know by calling us at 1-800-464-3211.
Your right to access your information
You have the right to access the personal information that we have about you in your file. If we have information that is not correct, you can have it corrected.
To access your information or to ask us to correct your information, you can contact us at:
RBC Insurance Company of Canada
P.O. Box 97, Station A
Mississauga, Ontario L5A 2Y9
Phone: 1-800-464-3211
Fax: (905) 813-4701
If you would like more information about client privacy
RBC Financial Group publishes a brochure on client privacy. If you would like a copy of the brochure, you can contact us and we would be pleased to send one to you.
® Registered trademarks of Royal Bank of Canada. RBC and Royal Bank are registered trademarks of Royal Bank of Canada. Used under license.
* Registered trademark of Visa International Service Association. Used under license.
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