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InfoProtector > Benefits

InfoProtector Benefits

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  1. 24 hours a day 7 days a week
  2. Internet Personal Information Patrol (iPiP)
  3. Registration of Debit and Credit Cards
  4. Credit Bureau Monitoring
  5. Rebound Lost Item Return Service
  6. Computer Tune-Up Reimbursement
  7. Registration of Important documents
  8. Mobile Phone Registration
  9. Emergency Airline Tickets
  10. Emergency Money Transfers
  11. Travel Voicemail and Emergency Message Centre Relay
  12. Sale Price Guarantee
  13. Important Date Reminders
  14. Address Change Service
 

1. 24 hours a day 7 days a week

The InfoProtector service can help you with any of your service benefits 24 hours a day, 7 days a week by calling 1-877-773-7774.

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2. Internet Personal Information Patrol (iPiP)

Twenty-four hours a day, iPiP helps detect online use of your personal registered information. If a match of your registered data is found, you'll be notified through an e-mail alert.

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3. Registration of Debit and Credit Cards

Just one call and the InfoProtector service will co-ordinate the cancellation of your registered lost or stolen cards and arrange to have new ones sent immediately.

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4. Credit Bureau Monitoring

When you call in to report and cancel your lost or stolen cards you will be offered optional credit bureau monitoring free of charge for six months. That's a retail value of $90.00 at no extra cost to you! Your credit bureau files will be monitored every business day for any changes. If a change does occur, you will be alerted on the next business day so you can take appropriate precautions. You will also receive a personal credit report and score from a Canadian credit reporting agency. It will help you spot potential identity fraud immediately.

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5. Rebound Lost Item Return Service

Simply apply customized rebound labels to your portable electronic devices. These labels include a toll-free number and in the event these items are ever lost, these labels will help track and return your items to you. A $50 reward will be paid to the finder of your items. Plus, the Rebound service arranges to pay and pick up the item for its safe return to you.

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6. Computer Tune-Up Reimbursement

The InfoProtector service helps keep your computer in top-notch condition with a computer tune-up reimbursement. Every 12 months you're eligible to receive up to $75.00 towards the cost of hiring a technician to tune up your computer.

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7. Registration of Important documents

You can register the numbers of important documents such as your health card, passport and driver's licence etc. for easy retrieval in the event they're lost or damaged.

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8. Mobile Phone Registration

Register your mobile phone number and serial number. If your phone is lost or stolen, an InfoProtector agent will contact your service provider and request them to stop the service.

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9. Emergency Airline Tickets

If your airline tickets go missing when you're away from home, relax and call 1-877-773-7774 from anywhere in North America. If you're overseas, call InfoProtector service collect at 416-734-3197. Emergency airline tickets will be made available at a pre-determined airport1.

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10. Emergency Money Transfers

If your wallet goes missing when you're away from home, relax and call 1-877-773-7774 from anywhere in North America. If you're overseas, call the InfoProtector service collect at 416-734-3197. A money transfer will be available at the nearest appropriate financial institution2.

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11. Travel Voicemail and Emergency Message Centre Relay

When you travel, call toll-free and leave a message for someone who's expecting to hear from you. Or in an emergency, InfoProtector will make three attempts to send a message through to up to three different individuals.

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12. Sale Price Guarantee

InfoProtector helps ensure that you get the best deal on your purchases. Enjoy a lowest price guarantee from 90 days of your purchase. If you see the item you purchased using your credit card advertised in print at a lower price than what you paid, we will reimburse you the difference3.

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13. Important Date Reminders

Take advantage of the InfoProtector date reminder service! Register up to 12 important dates, such as anniversaries, birthdays etc. The information will be kept private and you will be given advance notice via e-mail or letter mail of each date registered.

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14. Address Change Service

One less thing to worry about when moving! Just call 1-877-773-7774 at least 4 weeks before you move. The InfoProtector service will notify your credit card companies as well as the Canadian newspapers and magazines you subscribe to. The InfoProtector service will also notify up to 3 of your friends or family members on your behalf.

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1) Please note the cost of the emergency airline tickets and all applicable fees and service charges will be billed to your RBC Royal Bank Visa account.

2) Please note that the amount of transfer and all applicable fees and service charges will be billed to your RBC Royal Bank Visa account.

3) Please note that you are eligible to be reimbursed for up to $200 in any one event. You can claim up to $400 every subscription year.

Registered trademark of Carlson Marketing Canada Ltd.
Trademarks of Carlson Marketing Canada Ltd.

The InfoProtector services are provided by Carlson Marketing Group Canada Ltd.; they, not RBC Royal Bank, are responsible for the program.

 

Enrol

For further information or to enroll call 1-877-773-7774 and quote code RG002.