RBC Rewards

RBC Rewards Terms & Conditions

These terms and conditions for Experiences by RBC Rewards are in addition to the general RBC Rewards terms & conditions

Air Combat Zone

• Subject to availability.
• “Pilot” registration and mission reservations are required and can be made online at www.aircombatzone.com or by phone at 905-602-4775.
• “Pilots” need to be roughly 5 feet tall to properly experience flying the simulator. Call for more information.
• This offer is valid for one year from date of receipt by cardholder.
• This gift certificate is only redeemable for the outlined services as defined in the package.
• May not be redeemed for cash.
• This certificate has no implied warranties.
• Royal Bank of Canada and Retail Account Marketing Management Inc. shall not be responsible for any injury, accident, loss, misfortune or damage of any kind (to property or person) relating to any aspect of the above services.

Banff Aspen Lodge

• Subject to availability.
• Advanced reservations required
• Package valid for two people only
• Cancellation notice of 48 hours is required for a refund
• Check-in after 3pm. Check-out by 11am
• Policies subject to change without notice
• Policies over Christmas and New Years may differ ~ Cancellation notice of 14 days is required for a refund.
• Valid credit card required to guarantee reservation.
• Credit cards accepted are Visa, MasterCard and American Express
• Must present certificate upon arrival.
• This offer is valid for one year from date of receipt by cardholder.
• This gift certificate is only redeemable for the outlined services as defined in the package.
• May not be redeemed for cash.
• This certificate has no implied warranties.
• Royal Bank of Canada and Retail Account Marketing Management Inc. shall not be responsible for any injury, accident, loss, misfortune or damage of any kind (to property or person) relating to any aspect of the above services.

Brewster’s Mountain Lodge

• Subject to availability.
• Advanced reservations required.
• Valid credit card required to guarantee reservation.
• 72-hour cancellation policy in effect.
• Must present certificate upon arrival.
• This offer is valid for one year from date of receipt by cardholder.
• This gift certificate is only redeemable for the outlined services as defined in the package.
• May not be redeemed for cash.
• This certificate has no implied warranties.
• Royal Bank of Canada and Retail Account Marketing Management Inc. shall not be responsible for any injury, accident, loss, misfortune or damage of any kind (to property or person) relating to any aspect of the above services.

Columbia River Safari

• Subject to availability
• Advanced reservations required.
• A valid Visa or Mastercard is required to secure all bookings (the card is not charged unless guest violates the cancellation policy).
• Cancellation Policy – Columbia River Safaris requires 48 hours notice of cancellation or changes. No-shows, cancellations or changes within 48 hours of the departure will be charged the full amount of the unused seats.
• Guests are required to sign a waiver upon arrival at Columbia River Safaris.
• Columbia River Safaris reserves the right to alter or cancel Safari Departures due to weather, water levels or inclement conditions, etc.
• Season of Operation – June to September
• This offer is valid for one year from date of receipt by cardholder.
• This gift certificate is only redeemable for the outlined services as defined in the package.
• May not be redeemed for cash.
• This certificate has no implied warranties.
• Royal Bank of Canada and Retail Account Marketing Management Inc. shall not be responsible for any injury, accident, loss, misfortune or damage of any kind (to property or person) relating to any aspect of the above services.

Clearwater

• The price of the offer is set and will not change. In order to account for price changes with in the seafood market, Clearwater reserves the right to make changes to the offer as needed.
  IE: If there is a price increase, Clearwater may offer 1.25 LB lobster instead of 1.5 LB lobster. Also, if there is a market decrease, the offer may be 1.75 LB lobster.
• Delivery is only available Tuesday through Friday.
• Live lobster are unavailable for areas that can not be delivered within 24 hours, but there maybe an option of sending cooked lobster to these areas that can be delivered within 24 to 48hours. This will have to be managed as the orders are placed.
• Our best effort will be made to ship all locations but unfortunately due to the vast geography of Canada a few areas are unreachable by courier services.
• Packages arriving are only guaranteed by end of day, which is 5pm
• No deliveries can be made to PO boxes. A civic address is always required
• 48 hours notice prior to arrival date is required.
• This offer is valid for one year from date of receipt by cardholder.
• This gift certificate is only redeemable for the outlined services as defined in the package.
• May not be redeemed for cash.
• This certificate has no implied warranties.
• Royal Bank of Canada and Retail Account Marketing Management Inc. shall not be responsible for any injury, accident, loss, misfortune or damage of any kind (to property or person) relating to any aspect of the above services.

GTA Exotics

• Subject to availability.
• Advanced reservations required.
• Motorcycle driver must be over 23 with M2 or M license
• Auto drivers 25 years with G license
• This offer is valid for one year from date of receipt by cardholder.
• This gift certificate is only redeemable for the outlined services as defined in the package.
• May not be redeemed for cash.
• This certificate has no implied warranties.
• A credit card deposit is required for all rentals.
• Royal Bank of Canada and Retail Account Marketing Management Inc. shall not be responsible for any injury, accident, loss, misfortune or damage of any kind (to property or person) relating to any aspect of the above services.

Le Scandinave

• Remit this certificate at the time of payment in exchange for the Scandinavian Baths access
• No reservation required for the Scandinavian Baths
• Valid everyday from 10 am to 9 pm
• Must be 18 years or older in Mont-Tremblant and 19 years or older in Blue Mountain
• Towels and lock provided. Bathing suits are mandatory and beach sandals are recommended.
• The offer is valid for one year from date of receipt by cardholder.
• Cannot be combined with any other promotion
• May not be redeemed for cash and is non-transferable.
• Royal Bank of Canada and Retail Account Marketing Management Inc. shall not be responsible for any injury, accident, loss, misfortune or damage of any kind (to property or person) relating to any aspect of the above services.

Limoscenes

• Additional hours available upon request.
• Subject to availability.
• Advanced reservations required.
• Cancellations accepted two weeks prior to event
• This offer is valid for one year from date of receipt by cardholder.
• This gift certificate is only redeemable for the outlined services as defined in the package. M
• May not be redeemed for cash.
• This certificate has no implied warranties.
• Meal menu is subject to seasonal availability
• Illegal substances will not be permitted in any vehicle.
• A clean up charge applies to spillage in vehicle due to misconduct.
• This offer cannot be used in conjunction with any other offer
• Customers must be 19 or older.
• Royal Bank of Canada and Retail Account Marketing Management Inc. shall not be responsible for any injury, accident, loss, misfortune or damage of any kind (to property or person) relating to any aspect of the above services.

Merry Maids

• Subject to availability.
• To find the location nearest you, call 1-800-263-5928 or check www.servicemaster.ca
• Services are provided on week days only (vMonday through Friday)
• Only aailable at these participating Merry Maid locations in Canada: Abbotsford, Ajax, Aurora, Barrie, Bowmanville, Brampton, Burlington, Burnaby, Calgary, Cambridge, Charlottetown, Dartmouth, Fredericton, Guelph, Halifax, Hamilton, Headwaters County, Kentville, Kingston, Kitchener, Ladner, Langley, Lethbridge, Lindsay, London, Markham, Medicine Hat, Milton, Mississauga, Nanaimo, New Westminster, Newmarket, North York, Oakville, Orangeville, Oshawa, Ottawa, Own Sound, Peterborough, Pickering, Red Deer, Richmond Hill, Tsawwassen, Saint John, Saskatoon, Scarborough, St. Catharines, Stoney Creek, Sudbury, Summerside, Surrey, Thornhill, Toronto, Unionville, Uxbridge, Vancouver, Victoria, Waterloo, Whitby, White Rock, Woodbridge. Bradford, Coquitlam, Delta, Don Mills, Durham, Etobicoke, Forest Hill, Georgina, High Park, Port Coquitlam, Port Moody, Regina, Rosedale, Shelburne
• Offer is not valid in conjunction with any other offer.
• This offer is valid for one year from date of receipt by cardholder.
• This gift certificate is only redeemable for the outlined services as defined in the package.
• May not be redeemed for cash.
• This certificate has no implied warranties.
• Royal Bank of Canada and Retail Account Marketing Management Inc. shall not be responsible for any injury, accident, loss, misfortune or damage of any kind (to property or person) relating to any aspect of the above services.

Winery to Home

• Subject to availability.
• Advanced reservations required.
• This offer is valid for one year from date of receipt by cardholder.
• This gift certificate is only redeemable for the outlined services as defined in the package.
• If any non-wine component of Package is unavailable, a substitution of equivalent value may be made.
• Recipient of Package must sign for Xpresspost delivery and be at least 19 years of age.
• May not be redeemed for cash.
• This certificate has no implied warranties.
• Royal Bank of Canada and Retail Account Marketing Management Inc. shall not be responsible for any injury, accident, loss, misfortune or damage of any kind (to property or person) relating to any aspect of the above services.

Niagara Sky Dive

• Subject to availability.
• Advanced reservations required.
• You must be 18 years of age or older (regardless of parental consent) and under 230 lbs for the first jump tandem and solo course
• You will be required to sign a waiver of liability.
• This offer is valid for one year from date of receipt by cardholder.
• This gift certificate is only redeemable for the outlined services as defined in the package.
• May not be redeemed for cash.
• This certificate has no implied warranties.
• Royal Bank of Canada and Retail Account Marketing Management Inc. shall not be responsible for any injury, accident, loss, misfortune or damage of any kind (to property or person) relating to any aspect of the above services.

Ontario’s Finest Inn’s

• Subject to availability. Some black out dates may apply.
• Advanced reservations required.
• This offer is valid at participating inns for one year from date of receipt by cardholder.
• Gift certificate must be presented on check in and is only redeemable for the outlined services as defined in the package.
• Visit www.ontariosfinestinns.com for details and locations of participating inns.
• May not be redeemed for cash.
• This certificate has no implied warranties.
• Royal Bank of Canada, Retail Account Marketing Management Inc. and the Association of Ontario's Finest Inns & Spas shall not be responsible for any injury, accident, loss, misfortune or damage of any kind (to property or person) relating to any aspect of the above services.

Peninsula Ridge

• Subject to availability.
• Advanced reservations required.
• Guests are responsible for any additional menu courses, wines, and beverages ordered plus applicable taxes and gratuities.
• Every attempt will be made to accommodate guests late for their reservations. The Restaurant at Peninsula Ridge is not responsible to hold reservations past the 30 minute grace period.
• For guests requesting menu substitutions, such as for food allergies or vegetarians, the Restaurant at Peninsula Ridge will provide a dish substitute of comparable or higher value at the discretion of the chef.
• This offer is valid for one year from date of receipt by cardholder.
• This gift certificate is only redeemable for the outlined services as defined in the package.
• May not be redeemed for cash.
• This certificate has no implied warranties.
• Royal Bank of Canada and Retail Account Marketing Management Inc. shall not be responsible for any injury, accident, loss, misfortune or damage of any kind (to property or person) relating to any aspect of the above services.

Personal Chef

• The client will inform The Canadian Personal Chef Alliance (“The Chef Alliance”) of all allergies and dietary restrictions of all guests that will be in attendance.
• The client will provide payment to The Chef Alliance, at the time of booking, for all guests to be in attendance at the event. Payment may be made by Visa or MasterCard.
• Although The Chef Alliance will do its best to accommodate requested bookings, dates and delivery of the service are subject to availability of Chefs in the area.
• Statutory Holidays, Valentine’s Day & Mother’s Day may be subject to additional charges.
• Chefs are not permitted to purchase or serve alcohol on behalf of the client; Chefs will gladly suggest wine pairings to accompany the meal.
• Bookings with 6 or more guests will be required to have at least 1 assistant to accompany the Chef, at $100 per assistant. Requirements will be discussed at the time of booking.
• By booking the service, the client releases and holds harmless The Chef Alliance and its licensees from all claims foreseen or unforeseen, sustained, incurred, suffered directly or indirectly, or in any way or manner whatsoever, as a result of, caused by, or related to the delivery of the service.
• The Chef Alliance makes every attempt to ensure that our Chefs meet the highest of standards, and conduct themselves in a professional manner. The Chefs of The Chef Alliance are independent businesses, and are not employees of The Chef Alliance. The Chefs are solely responsible for the delivery of the service and The Chef Alliance accepts no responsibility for the food or service provided by the Chefs.
• Gratuities are customary, and may be paid directly to the Chef at the end of the event. For events of 10 or more guests, a 15% gratuity will be charged at the time of booking.
• The information provided under this package is true at the time of printing. However, there may be minor modifications which will be explained by the Chef when the service is scheduled.
• Bookings cancelled less than 7 days prior to the event will be subject to a Cancellation Fee of $50.
• This offer is valid for one year from date of receipt by cardholder.
• This gift certificate is only redeemable for the outlined services as defined in the package.
• May not be redeemed for cash.
• This certificate has no implied warranties.
• Royal Bank of Canada and Retail Account Marketing Management Inc. shall not be responsible for any injury, accident, loss, misfortune or damage of any kind (to property or person) relating to any aspect of the above services.

Premier Spa’s of Ontario

• Subject to availability.
• Advanced reservations required.
• This offer is valid for one year from date of receipt by cardholder.
• This gift certificate is only redeemable for the outlined services as defined in the package.
• Cannot be combined with any other promotion or offer.
• Gratuities extra.
• Some restrictions may apply.
• May not be redeemed for cash.
• This certificate has no implied warranties.
• Royal Bank of Canada and Retail Account Marketing Management Inc. shall not be responsible for any injury, accident, loss, misfortune or damage of any kind (to property or person) relating to any aspect of the above services.
• Visit www.premierspasofontario.ca for detailed locations

Sewell’s Marina

• Subject to availability.
• Advanced reservations required.
• Tour is not suitable for persons with back problems or for women who are pregnant.
• Tour is not suitable for children under the age of five.
• Offer is non-transferable to other company products.
• This offer is valid for one year from date of receipt by cardholder.
• This gift certificate is only redeemable for the outlined services as defined in the package.
• May not be redeemed for cash.
• This certificate has no implied warranties.
• Royal Bank of Canada and Retail Account Marketing Management Inc. shall not be responsible for any injury, accident, loss, misfortune or damage of any kind (to property or person) relating to any aspect of the above services.

Spa Direct

• Subject to availability.
• Advanced reservations required.
• This offer is not valid with any other offer.
• All services must be completed during one spa visit.
• Credit Card is required when reserving your appointment.
• Gratuity is not included.
• Weather conditions may interfere with regular scheduled appointments.
• SpaDirect services are strictly therapeutic and professional.
• 72-hour cancellation notice required or full charges will apply.
• Available in the following locations:
• Greater Vancouver Area
• Calgary
• Edmonton
• London
• Southern Ontario
• Greater Toronto Area
• Ottawa
• Greater Montreal Area
• This offer is valid for one year from date of receipt by cardholder.
• This gift certificate is only redeemable for the outlined services as defined in the package.
• May not be redeemed for cash.
• This certificate has no implied warranties.
• Royal Bank of Canada and Retail Account Marketing Management Inc. shall not be responsible for any injury, accident, loss, misfortune or damage of any kind (to property or person) relating to any aspect of the above services.

SpaFinder

Use of this certificate constitutes acceptance of the following terms and conditions:

• This certificate is transferable but is not replaceable if lost or stolen and should be treated as cash. Neither SpaFinder nor any promotional partner nor any partner spa is responsible for loss, theft, or mutilation of this certificate. This certificate cannot be redeemed for cash except in accordance with applicable law. Unauthorized resale will invalidate this certificate.
• When properly authorized, this certificate may be redeemed for goods and services at participating SpaFinder partner spas. Black-out periods may apply. Check with the spa before making appointments or reservations.
• Redeem certificate only at participating spas listed on www.spafinder.com. Spas accepting SpaFinder Gift Certificates are identified by a gift certificate icon on www.spafinder.com. Neither SpaFinder nor any promotional partner nor any partner spa will be responsible for appointments or reservations booked at non-participating spas.
• Certificate is subject to an expiration date, if any, set forth on the face of the certificate, except where prohibited by applicable law.
• The total value of certificate must be redeemed at a single participating spa. Any unused balance will be converted to credit at that participating spa. Certificate must be surrendered at time of redemption.
• SpaFinder is an independent company and not affiliated with any partner spa.
• Neither SpaFinder nor any promotional partner makes any warranty of any kind regarding any service you may receive in connection with your use and redemption of this certificate.
• Neither SpaFinder nor any promotional partner assume any responsibility and shall not be liable for any injury, loss, claim, cost, damage, or any special, exemplary, punitive, indirect, incidental, or consequential damages of any kind, whether based in contract, tort, strict liability, or otherwise which arises out of or is in any way connected with (i) your use and redemption of this certificate or (ii) the performance or non-performance by any third party providers even if you have been advised of the possibility of damages. Under no circumstance shall SpaFinder or any promotional partner be liable for any delay or failure of performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control.
• Royal Bank of Canada and Retail Account Marketing Management Inc. shall not be responsible for any injury, accident, loss, misfortune or damage of any kind (to property or person) relating to any aspect of the above services.
• Terms and conditions are subject to change without prior notice.

Toronto Airways
Romantic Flight

• Subject to availability.
• Advanced reservations required.
• The flight must be taken during daylight hours, weather permitting.
• This offer is valid for one year from date of receipt by cardholder.
• This gift certificate is only redeemable for the outlined services as defined in the package.
• May not be redeemed for cash.
• This certificate has no implied warranties.
• Royal Bank of Canada and Retail Account Marketing Management Inc. shall not be responsible for any injury, accident, loss, misfortune or damage of any kind (to property or person) relating to any aspect of the above services.

Toronto Airways
Familiarization Learn to Fly

• Subject to availability.
• Advanced reservations required.
• This offer is valid for one year from date of receipt by cardholder.
• This gift certificate is only redeemable for the outlined services as defined in the package.
• May not be redeemed for cash.
• This certificate has no implied warranties.
• Royal Bank of Canada and Retail Account Marketing Management Inc. shall not be responsible for any injury, accident, loss, misfortune or damage of any kind (to property or person) relating to any aspect of the above services.

Vineland Estates

• Subject to availability.
• Advanced reservations required.
• Vineland Estates Winery is a smoke free environment. Restaurant menu items can be adjusted to accommodate food allergies or sensitivities upon request. Please advise hospitality staff at the time of booking of any unique requirements or special access needs.
• This offer is valid for one year from date of receipt by cardholder.
• This gift certificate is only redeemable for the outlined services as defined in the package.
• May not be redeemed for cash.
• This certificate has no implied warranties.
• Royal Bank of Canada and Retail Account Marketing Management Inc. shall not be responsible for any injury, accident, loss, misfortune or damage of any kind (to property or person) relating to any aspect of the above services.

White Oak Resorts

• Subject to availability.
• Advanced reservations required with a valid credit card.
• Package is per couple, per night.
• All reservations are subject to a 48 hour cancellation policy.
• White Oakes Resort is a completely smoke free environment.
• Smoking in our rooms will result in a $250 charge applied to the guests account.
• This offer is valid for one year from date of receipt by cardholder.
• This gift certificate is only redeemable for the outlined services as defined in the package.
• May not be redeemed for cash.
• This certificate has no implied warranties.
• Royal Bank of Canada and Retail Account Marketing Management Inc. shall not be responsible for any injury, accident, loss, misfortune or damage of any kind (to property or person) relating to any aspect of the above services.