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Frequently Asked Questions
Identification Word
RBC Royal Bank Visa considers customer security and privacy to be of utmost importance. To ensure your information is protected from unauthorized users, we have implemented the following security measures.
In order to access RBC Rewards online redemption site for the first time, you will be required to select an Identification Word. If you have not already selected your Identification Word at RBC Royal Bank Visa (i.e. on your card application), simply call 1-800 ROYAL® 1-2 (1-800-769-2512) to establish the Identification Word you want to use for accessing your information. Please note that it should be a word that is easy to remember but not easily guessed. If you forget your Identification Word, call 1-800 ROYAL® 1-2 (1-800-769-2512).
We also recommend you use an Internet browser with 128-bit encryption, one of the highest forms of encryption technology available today. To verify your browser's encryption is active, an icon, such as a lock or key, will be displayed in the corner of your browser's window.
Finally, here are some simple tips to ensure the security of your information:
- do not reveal your Identification Word to anyone (not even any other users of this account, since the Identification Word is unique to each user and is required for access)
- do not duplicate other password, such as your Online Banking password (if applicable)
- your Identification Word is not case sensitive, however, it is recommended to utilize upper and lower case letters where possible
- change your Identification Word on a regular basis
- always close your browser when you are finished using the RBC Rewards online redemption site
For more detailed information regarding RBC Royal Bank Financial Group security standards, please visit: www.rbc.com/security/index.html.
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