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To learn more about Verified by Visa, simply click on the questions below.
Overview
Activating your card
Shopping with Verified by Visa
Overview
What is Verified by Visa?
Verified by Visa is an extra level of protection against unauthorized use of your Visa card. Once you activate your RBC Royal Bank Visa card, no one can use your Visa number at participating online merchants without your password.
Why should I activate my card?
Although you are already protected with Visa's Zero Liability policy, Verified by Visa provides an extra level of security and confidence for online shopping by stopping unauthorized card use before it can even happen.
Will I have to pay for Verified by Visa?
No. Verified by Visa is free to Visa cardholders.
Do I need a new card to use Verified by Visa?
This program will apply to all eligible cards, including those you already have.
Is Verified by Visa difficult to use?
No. Verified by Visa is quick and easy to use. When you submit an order at a participating online store your personalized Verified by Visa window will appear. Simply enter your password, click submit, and you're done. It's that easy!
My spouse and I share the same card number. How do we use Verified by Visa?
You will both need to activate your cards and create your own passwords.
Can Verified by Visa be used on any computer?
One of the great advantages of Verified by Visa is that it does not require any special software so it will work with just about any Internet-enabled device. However, you need to ensure that Cookies and JavaScript are enabled and pop-up killers are disabled on your computer when you are making a purchase with Verified by Visa.
How do I remove the e-mail address from my Personal Profile?
1. Go to Personal Account Manager
2. Select your language.
3. Enter your 16-digit Visa card number and password, then click Next.
4. Click "Manage your profile"
5. Click "Update your email address"
6. Click the box beside "Remove my email address" (it should now have a checkmark inside it), then click Confirm.
Activating your card
How do I activate my RBC Royal Bank Visa card?
You can activate your RBC Royal Bank Visa card today by clicking here. Registration is fast, easy and free.
When will I be able to activate my RBC Royal Bank Visa card?
You can activate your RBC Royal Bank Visa card at any time. Click here now to register today.
Can I activate more than one card?
Yes. You should activate all your RBC Royal Bank Visa cards.
Which RBC Royal Bank Visa cards are eligible for Verified by Visa?
All personal RBC Royal Bank Visa cards are eligible for Verified by Visa. Business and Expense card products are excluded from this service at this time.
Shopping with Verified by Visa
How do I use Verified by Visa when I shop online?
When you shop at participating online stores and pay with your Visa card RBC Royal Bank will open a personalized Verified by Visa window on your screen. Simply enter your password and click submit. Your identity will be verified and the purchase process will proceed. For more information, click here to try our online demonstration.
Will I need to use my password every time I shop online?
You will only use your password at participating Verified by Visa online merchants
Where will I be able to shop using Verified by Visa?
You can shop at any online store that has the Verified by Visa logo. For the list of participating online stores, click here. As new merchants add Verified by Visa to their offering, this list will continue to grow.
What if the online store is not participating in Verified by Visa?
Over time, more and more online stores will be participating in Verified by Visa, but if they are not participating, your transaction will complete as it currently does today, without the Verified by Visa pop-up window and password verification
How will online stores know if my card is activated?
Once your card is activated, your card number will be automatically recognized whenever you use it at a participating online merchant. To complete any transactions you will have to use your password.
Will Verified by Visa work if I have a pop-up killer on my computer?
Pop-up killer software may prevent your Verified by Visa password window from appearing. You will need to disable this software when you make purchases at participating online stores.
If I suspect someone has my password or has used it to make a fraudulent purchase, what should I do?
If you ever suspect that a fraudulent purchase has been made with your RBC Royal Bank Visa account, contact our Customer Service Department immediately by calling 1-800-769-2512. Remember to always keep your Verified by Visa password safe.
Am I still covered by Visa's Zero Liability policy if someone fraudulently uses my password?
Yes. Visa's Zero Liability policy protects you against the unauthorized use of your Visa card even if your card is activated with Verified by Visa. Always keep your Verified by Visa password safe.
How is my information transmitted safely over the internet?
Web browsers use standard security protocols like SSL, and S-HTTP to enable private information to be transmitted safely over the internet. When you visit a Web site with the SSL protocol, a secure connection is created between your computer and the Web site server you are visiting. Once this connection is established, you can transmit any amount of information to the Web server safely. In contrast, the S-HTTP is designed to transmit individual messages.
Can other people view my personal information when I am using the internet?
If a secure session is established and the information is encrypted during transmission, then others will not be able to view your information. However, you should be aware that some Web browsers will store information on your computer even after you are finished conducting your online activities. This is called caching. Therefore, you should close your browser once you are finished using the Internet, particularly if you visit secure sites to conduct financial transactions, check account balances or view any other information that you regard as private and confidential.
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