Entrust Token & RBC Token

Online Banking

RBC Royal Bank is constantly searching for ways to improve our service and making banking more efficient, effective and safer for our customers.

We are therefore pleased to offer the Entrust Token and the RBC Token.

RBC Royal Bank provides our customers with a confidential, secure and protected Online Banking and Mobile Banking environment that is equipped with the most advanced security features available today.

For additional resources on how to protect yourself against Phishing and Website Fraud please click here.

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We are proud to present to you your personal Entrust token. RBC Royal Bank implemented this token to give you, as our valued customer, an additional security measure to increase user verification security when using Online Banking and Mobile Banking.

Clients can enroll online or visit any RBC Royal Bank branch to enroll in Online Banking and Mobile Banking where an enrolment form will be completed and sent for activation. Clients can also replace their Entrust token for a fee if it is lost or stolen.

The token is linked to your personal User ID. You are required to keep the on/off button pressed for 3-5 seconds and the token will display the one time password. Enter your one time password and proceed with your banking activities as usual.

Please follow the step by step instructions on how to use your token device.

How do I login to Online Banking or Mobile Banking with my Entrust token device?

  1. Navigate to the Online Banking: https://caribbean.rbcroyalbank.com or download the RBC Caribbean Mobile Banking app
  1. Online Banking will display a log on screen. Mobile Banking, once downloaded will display the log on screen when launched.
  1. Please enter your user ID and password and press Login.
  1. If your user ID and password have been entered correctly, Online Banking and Mobile Banking will ask you to enter your one time password.
  1. Turn on your personal Entrust token by pressing the ON and OFF BUTTON.
  1. Enter your personal pin code. The token will systematically prompt an 8-digit one time password.
  1. Enter your one time password on the security screen and click on Login to continue with Online Banking or Mobile Banking services. The token will switch off automatically.
  1. As soon as you have received your token you are required to use it every time you log on to Online Banking and Mobile Banking.
RBC Entrust TokenLogin Screen
RBC Entrust Token

What happens if I enter the wrong one time password?

1. If the user ID, password and pin code are correct, and you have entered the incorrect one time password, a message will appear saying: "Failed Authentication. Invalid token value. Please retry".

2. Enter a new one time password to continue and click on Login. After entering 3 incorrect one time password entries your account will be disabled and you will need to contact Customer support.

Loss, theft or unauthorized use of Entrust Token

In case of loss, theft or unauthorized use of your token please contact our customer service immediately:

  • Curaçao: 5999 763 8438
  • Bonaire: 5999 717 4500

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RBC Royal Bank is pleased to introduce the RBC Token, as an additional level of security when accessing RBC’s Online Banking and Mobile Banking services.

Once the RBC Token is linked to your personal User ID you are required to use it every time you log on to Online Banking and Mobile Banking and to complete wire transfers/payments.

Also, once the RBC Token is linked, you will no longer be required to answer a Personal Verification Question (PVQ) when attempting wire transactions; instead you will only be required to enter the values from your RBC Token in the “Enter values” section.

The following provides instructions and guidance on activating and using the RBC Token:

Activation:
You may download our Token (Entrust Identity Guard Mobile) from the following app stores to your smartphone:

  • Google play
  • Apple app store
  • Windows app store
  • Blackberry store

After downloading and installing the soft token application, you are required to activate and register your soft token. Please follow the step by step instructions on how to activate and register your RBC Token.

RBC Entrust AppRBC Login

Expand - How do I register and activate the RBC Token?How do I register and activate the RBC Token?

Expand - How do I login to Online Banking and Mobile Banking with my RBC Token?How do I login to Online Banking and Mobile Banking with my RBC Token?

Expand - What happens if I enter the incorrect one time password?What happens if I enter the incorrect one time password?

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