RBC Electronic Statements (eStatements)

e-statements

GREAT NEWS! Soon, you will no longer need to wait on the mail for the regular statements for your Chequing/Banking, Savings or Credit Card accounts. 

We are pleased to introduce RBC Electronic Statements (eStatements) plus the new View & Manage eStatements menu options which will be available in Digital Banking from June 26, 2017.

The View eStatements option will allow you to access a PDF version of statements at your convenience, 24 hours a day - 7 days a week.  eStatements produced from June 16, 2017 will be available and future eStatements will be uploaded on the date of the regular statement cycle, for the respective account.  

The Manage eStatements option will allow you to stop the print and mail-out of Paper Statements for your Credit Card and Savings accounts. However, if you change your statement option(1) from “Paper” to “Electronic only” to only receive eStatements, you will have the ability to print a hard copy using a home or office printer if necessary.

Take advantage of this new Free, Environmentally Friendly, Convenient and Secure feature in Digital Banking.

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You can access your eStatement(2) as an Adobe Portable Document Format (PDF) version of your account statement within Digital Banking.

eStatements look the same as paper statements* and offer you even more value, convenience and security with benefits such as anytime/anywhere viewing. Digital Banking will allow access for up to 18 months of statement archiving(3).

*View a sample of eStatements

 
Key Features and Benefits
Access eStatements anytime, anywhere View or save eStatements to your own computer
Will allow access of up to 18 months of archived eStatements Includes the free viewing of Credit Card, Savings and Banking(4) eStatements
Protect your account data from mailbox theft Save paper and help protect the environment by changing your statement option from “Paper” to “Electronic only”(5)

(1) Choosing Electronic only gives you access to eStatements without receiving printed statements, while the option Paper allows you to access eStatements and receive printed statements.

(2) Electronic statements will not be presented in a consolidated format as each of your accounts will have its own eStatement.

(3) If you were receiving paper statements, 18 months of Electronic Statements will be archived from June 2017 forward.

(4) Personal Banking and Business Banking clients have access to Manage eStatements for their Savings and Credit Card Accounts only. At this time, the “Electronic only” statement option is not available for accounts where a cheque book facility is provided so paper statements will continue to be generated for Banking accounts.

(5) The View and Manage eStatement options are not available in Royal Online Gold.

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eStatements are automatically available in Digital Banking.

Not an existing Digital Banking client?

To View and Manage eStatements you will first need to enroll for Digital Banking. Enrol now!

How to View eStatements and Manage eStatements:

In Digital Banking:

  • Log in to Digital Banking
  • On the main menu bar, select the drop-down arrow at “Services
  • Select “eStatements
  • On the “eStatements” page insert the account and Statement range available option and click on Search for a listing of available eStatements
  • Click the eStatement you would like to view OR click the “Manage eStatements” option

We ask that you please consider the environment before printing your eStatement.

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Frequently Asked Questions

Expand - XYZ 1. What are eStatements?

Expand - XYZ 2. When were eStatements made available in Digital Banking?

Expand - XYZ 3. Will all printed statements be stopped?

Expand - XYZ 4. Can I opt out of receiving paper statements if I do not have Digital Banking?

Expand - XYZ 5. Will all clients have access to this service?

Expand - XYZ 6. Is there a fee for eStatements?

Expand - XYZ 7. If I retain the “Paper” statement option will I still receive eStatements?

Expand - XYZ 8. What will happen if I don’t have a PDF reader downloaded to my device?

Expand - XYZ 9. Can eStatements be saved in another format other than PDF e.g. Excel?

Expand - XYZ 10. If I have problems accessing eStatements who do I contact?

Expand - XYZ 11. After changing my statement option to “Electronic only” can I change back to “Paper”?

Expand - XYZ 12. Am I required to agree to special terms and conditions when changing my statement options?

Expand - XYZ 13. Will I receive confirmation that the statement option has been successfully updated?

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