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Phishing is a common online scam designed to trick you into disclosing your personal or financial information for the purpose of financial fraud or identity theft.
While you may think you are giving your information to a valid company, instead you are providing it to a fraudster!
You received a phishing email simply because your email address has ended up in the hands of a fraudster.
Email addresses are easily obtained and shared on the Internet – just like phone numbers and mailing addresses. But, other than having your email address, it is unlikely the fraudster knows anything else about you – not even your name.
So, these fraudsters need to do three things to be successful.
Click on the above tabs to learn how you can protect yourself against this type of scam!
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Phishing emails are becoming more sophisticated and can be tricky to spot. Being able to recognize phishing emails can help prevent you from becoming a victim.
Below is an example of a phishing email. Click on the number to learn more.
A fake or "spoofed" website can look just like a company's real site. Look for these telltale signs to help you spot a fake website.
Below is an example of a spoofed website. Click on the letter to learn more.
Also be wary of security alerts or unusual pop-up messages requiring input while you are on a website.
If you are unsure if the website is a valid RBC company site play it safe. Do not sign in or enter any personal information. Instead, contact us.
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Follow these tips to help you avoid falling victim to phishing scams:
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If you believe your confidential information may have been stolen or obtained by a fraudulent party either online, by telephone or through any other means, call your local branch or client contact centre immediately.
For phishing emails, please notify us by forwarding the suspicious email to firstname.lastname@example.org for analysis. Please note that email@example.com is an automated mailbox for reporting phishing and website fraud only – we are unable to provide responses from this mailbox. If you require a response, please direct your question through the phone numbers listed here.
To report fake websites masquerading as RBC company websites, send an email to firstname.lastname@example.org with the subject "Fake RBC website." Remember to copy the full URL (website address) into the body of the email.
To help you spot phishing emails and fake websites, see the tips under "Recognizing it".
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If you believe your confidential information may have been stolen or obtained by a fraudulent party either online, by telephone or through any other means, call us immediately.
RBC ROYAL BANK
- Aruba: 297-588-0101 (For non-business hours call 1-868-625-1083)
- Bahamas: 242-326-CARD (2273); Family Islands: 242-300-8472; toll-free from Canada: 1-800-796-0021;
toll-free from USA: 1-800-292-7791
- Barbados & Eastern Caribbean: 246-431-6777; toll-free from Cayman, Eastern Caribbean or outside Barbados: 1-888-847-5803
- Curacao/Bonaire: 599-9-763-8438 (For non-business hours call 1-868-625-1083)
- Jamaica: 876-960-4722 or toll-free within Jamaica 888-991-2825; toll-free from US & Canada 1-800-372-7352; toll-free from UK 1-800-960-714.
- St. Maarten/Saba: 721-546-7288 (For non-business hours call 1-868-625-1083)
- Suriname: 597-471-555 (For non-business hours call 1-868-625-1083)
- Trinidad & Tobago: 868-625-1083 or 800-1RBC (1722)
For non-business hours please call 1-(868)-625-1083. During business hours call:
- Antigua: 268-481-7288
- Grenada: 473-444-4919
- Nevis: 869-469-5277
- St. Kitts: 869- 466-9900
- St. Lucia: 758-457-6300
- St. Vincent & the Grenadines: 784- 456-1501