Retail

We understand the demands of your business environment. As industry leaders with extensive experience serving retailers just like you, we are committed to providing you with financial services and ongoing support.

You are on: Recent Updates

 

Six essential ingredients for great customer service

During tough economic times, customer service becomes even more important. Learn how to improve customer service and keep customers coming back for more.

Read the Guide

 

 

Feeling Groovy

This Retailer’s Guide provides strategies for preventing the types of injuries common to the retail workplace — whether stocking shelves, moving palettes, standing at the counter or typing on a keyboard.

Read the Guide

 

 

Be A Brand Ambassador!

In this Retailer’s Guide, we’ve collected 10 suggestions on how retailers can convert their customers, their employees, and even themselves into brand ambassadors, using strategies to generate awareness among potential customers.

Read the Guide

 

You are on: Research & Articles

 

Creating a Positive Customer Experience

 Customer experience is the first-hand knowledge a customer gains about your store, knowledge that customers collect every time they come in contact with your business.  So what can a retailer do to ensure a positive experience?

 

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Global Country Reports
Reports on North America	Guides
Reports on Latin America	Guides
Reports on Europe	Guides
Reports on Asia-Pacific	Guides
Reports on Africa	Guides
Reports on the Middle East	Guides
Other
The case for greening your supply chain	Article
Going retro – making energy retrofits pay for themselves	Article
Reducing your paper waste	Article
The carbon effect	Article
Is water the next carbon?	Article
Adapting to climate change with Bob Oliver, executive director, Pollution Probe	Article
Adapting to climate change with Bob Oliver, executive director, Pollution Probe	Video
The sustainability advantage with expert Bob Willard	Article
The sustainability advantage with expert Bob Willard	Video
Igniting the flame of sustainability – How RBC made its sponsorship of the 2010 Olympic Torch Relay carbon neutral	Article
How RBC made its sponsorship of the 2010 Olympic Torch Relay carbon neutral	Video
The sustainability audit tool – How does your organization measure up?	Article
Building companies that last – An interview with Michael Hopkins, editor-in-chief of the MIT Sloan Management Review	Article
Building companies that last – A podcast interview with Michael Hopkins, editor-in-chief of the MIT Sloan Management Review	Other
Greening your business: A guide to getting started	Guide
So you want to buy a brownfield? Insights from a Canadian bank (slideshow)	Other
Myths vs. Reality – Credit from a Bank's Perspective	Webinar
Understanding and Managing Short- and Long-term Debt	Guide
Gullible’s Travels: Signing a Lease without Getting Suckered	Guide
Maintaining a Balanced Cash Flow in Challenging Times	Article
Effective Risk Management Strategies for Small Business	Article
Managing Risk for Business	Article
Starting Over	Guide
The Health & Safety Checklist	Guide
Making Your Store Safe	Guide
How Retailers Can Plan for an Emergency	Guide
Beating Shoplifters At Their Game	Guide
Loss Prevention Do's and Don'ts	Guide
U.S.-Bound Businesses Plan for Success	Article
European Ventures Require Knowledge and Insight	Article
Destination Asia	Article
For Canadian Companies, Trade Flows Into the Caribbean	Article
Building Your Brand in Chaotic Times	Article
You Inspire My Loyalty, Mon Cheri. Correlating Customer Service, Retail Value and Customer Loyalty	Guide
Creating a Positive Customer Experience	Guide
For Sale: A Guide to Successfully Selling Your Retail Business	Guide
Planning for Success	Guide
So, Tell Me a Little About Yourself	Guide
HR Checkup: Preventative Medicine for a Healthy Employee Lifecycle	Guide
It's A Wired, Wired, Wired World	Guide
"Somebody Get Me a Doctor!" Therapy for Common Mistakes Retailers Make	Guide
Get Free Stuff	Guide
Gift Cards: The Portable Store	Guide
It Is Easy Being Green	Guide
Tracking Traffic	Guide
Merchandazzling: Tips for Great Merchandising	Guide
Here's Looking At You	Guide
Music to Their Ears	Guide
From Downturn to Upside: New Thinking on Business Succession	Guide
Six Essential Ingredients for Great Customer Service	Guide
Feeling Groovy	Guide
Be A Brand Ambassador!	Guide
Finding New Ways To Build Employee Loyalty	Guide
Becoming An Employer of Choice	Guide
Customer Loyalty	Guide
Improving Productivity Through Sound Business Practices	Guide
Managing for Growth	Guide
Marketing for Small Business	Guide
Small Business Financing in Canada	Guide
Streamlining Your Business	Guide
Personal Financial Management for Business Owners	Guide
Leverage Strengths and Minimize Costs with Strategic Outsourcing	Article
Building Strategic Alliances Can Strengthen Your Business	Article
Preventing fraud in your company	Article
Protect your business against internal fraud	Article
Retail Business Security Self Assessment	Guide
Helping to Prevent Fraud in Your Business	Website
Business Insights – "Business Cycles"	Video
Business Insights – "Managing Business Risk"	Video
Business Insights – "Fraud Prevention"	Video
Business Insights – "Managing Cash Flows"	Video
Business Insights – "Employee Retention and Loyalty"	Video
Business Insights – "Investing in Equipment"	Video
Business Insights – "Business Succession Planning"	Video
Tips for Protecting Your Personal and Financial Information	Article
Financial Fraud	Guide
Surviving The Cycle	Article
Managing Risk To Maximize Reward	Article
Fraud Prevention	Article
Business Succession – Planning For Success	Article
Managing Cash Flow	Article
Employee Retention In An Age Of Change	Article
Going Global	Article
Investing In Equipment	Article
Growing globally by doing cross-border business? Keep taxes in mind.	Article
Business planning for the long term	Article
Business Succession Website	Website
Employee Loyalty Website	Website
Global Business	Website

You are on: Clients’ Stories

 

Edible BC

With the 2010 Olympic Games coming to Canada, RBC helps make connections for Eric and Cecilia's growing business.

Watch the Video

 

 

Goodfish

Whitefish Lake First Nations Band builds a stronger future for their community, with the support and expertise of RBC.

Watch the Video

 

 

Centennial Windows

RBC service and expertise impressed both the seller and buyer of this window manufacturing company.

Watch the Video

 

 

Steve's Automotive

Steve Booy's relationship with RBC has spanned over four decades — through the good times and through the tough times.

Watch the Video

 

 

Legacy Agro

Three generations, two farms, one dream for the future. RBC helps develop a succession plan that gives them confidence about their future.

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You are on: Tools & Calculators

 

Cash Flow Calculator

Determining whether you have enough money to manage your business means creating a variety of realistic cash flow projections, taking as many factors into account as possible. That way, you're better prepared and can react quickly if things don't turn out as expected.

Get Started

 

You are on: Webinars

 

Investing in Business Productivity – Held November 24th, 2010

View an archive or download an audio only podcast (MP3) With Wendy Carroll, Vice President, Leasing at RBC Royal Bank; whether you're a heavy manufacturer or a small retailer, Wendy will help you understand how to finance your next equipment purchase.

View/Download webinar

 

 

Considering an Energy Retrofit? – Held September 21, 2010

View an archive or download a podcast (MP3) where we share best practices in developing, financing and managing an effective energy retrofit plan.

View/Download webinar

 

 

Foreign Exchange: Risk or Opportunity? Held June 9, 2010

View an archive or download a podcast of John Kuziora, Managing Director, Foreign Exchange at RBC Royal Bank. Whether you are a global business or just dealing with occasional cross–border transactions, John will help you determine what kind of FX strategy is appropriate for your organization and share the tools for how to develop one.

View/Download webinar

 

 

Primer on Financial Fraud – Held Mar. 30, 2010

View an archive or download a podcast of Jay Stark, Vice President, Fraud Management providing an update on financial fraud and the best practices to help prevent it.

View/Download Webinar