We understand the demands of your business environment. As industry leaders with extensive experience serving retailers just like you, we are committed to providing you with financial services and ongoing support.
You are on: Recent Updates
During tough economic times, customer service becomes even more important. Learn how to improve customer service and keep customers coming back for more.
This Retailer’s Guide provides strategies for preventing the types of injuries common to the retail workplace — whether stocking shelves, moving palettes, standing at the counter or typing on a keyboard.
In this Retailer’s Guide, we’ve collected 10 suggestions on how retailers can convert their customers, their employees, and even themselves into brand ambassadors, using strategies to generate awareness among potential customers.
You are on: Research & Articles
Customer experience is the first-hand knowledge a customer gains about your store, knowledge that customers collect every time they come in contact with your business. So what can a retailer do to ensure a positive experience?
|Global Country Reports|
|Reports on North America||Guides|
|Reports on Latin America||Guides|
|Reports on Europe||Guides|
|Reports on Asia-Pacific||Guides|
|Reports on Africa||Guides|
|Reports on the Middle East||Guides|
|The case for greening your supply chain||Article|
|Going retro – making energy retrofits pay for themselves||Article|
|Reducing your paper waste||Article|
|The carbon effect||Article|
|Is water the next carbon?||Article|
|Adapting to climate change with Bob Oliver, executive director, Pollution Probe||Article|
|Adapting to climate change with Bob Oliver, executive director, Pollution Probe||Video|
|The sustainability advantage with expert Bob Willard||Article|
|The sustainability advantage with expert Bob Willard||Video|
|Igniting the flame of sustainability – How RBC made its sponsorship of the 2010 Olympic Torch Relay carbon neutral||Article|
|How RBC made its sponsorship of the 2010 Olympic Torch Relay carbon neutral||Video|
|The sustainability audit tool – How does your organization measure up?||Article|
|Building companies that last – An interview with Michael Hopkins, editor-in-chief of the MIT Sloan Management Review||Article|
|Building companies that last – A podcast interview with Michael Hopkins, editor-in-chief of the MIT Sloan Management Review||Other|
|Greening your business: A guide to getting started||Guide|
|So you want to buy a brownfield? Insights from a Canadian bank (slideshow)||Other||Myths vs. Reality – Credit from a Bank's Perspective||Webinar|
|Understanding and Managing Short- and Long-term Debt||Guide|
|Gullible’s Travels: Signing a Lease without Getting Suckered||Guide|
|Maintaining a Balanced Cash Flow in Challenging Times||Article|
|Effective Risk Management Strategies for Small Business||Article|
|Managing Risk for Business||Article|
|The Health & Safety Checklist||Guide|
|Making Your Store Safe||Guide|
|How Retailers Can Plan for an Emergency||Guide|
|Beating Shoplifters At Their Game||Guide|
|Loss Prevention Do's and Don'ts||Guide|
|U.S.-Bound Businesses Plan for Success||Article|
|European Ventures Require Knowledge and Insight||Article|
|For Canadian Companies, Trade Flows Into the Caribbean||Article|
|Building Your Brand in Chaotic Times||Article|
|You Inspire My Loyalty, Mon Cheri. Correlating Customer Service, Retail Value and Customer Loyalty||Guide|
|Creating a Positive Customer Experience||Guide|
|For Sale: A Guide to Successfully Selling Your Retail Business||Guide|
|Planning for Success||Guide|
|So, Tell Me a Little About Yourself||Guide|
|HR Checkup: Preventative Medicine for a Healthy Employee Lifecycle||Guide|
|It's A Wired, Wired, Wired World||Guide|
|"Somebody Get Me a Doctor!" Therapy for Common Mistakes Retailers Make||Guide|
|Get Free Stuff||Guide|
|Gift Cards: The Portable Store||Guide|
|It Is Easy Being Green||Guide|
|Merchandazzling: Tips for Great Merchandising||Guide|
|Here's Looking At You||Guide|
|Music to Their Ears||Guide|
|From Downturn to Upside: New Thinking on Business Succession||Guide|
|Six Essential Ingredients for Great Customer Service||Guide|
|Be A Brand Ambassador!||Guide|
|Finding New Ways To Build Employee Loyalty||Guide|
|Becoming An Employer of Choice||Guide|
|Improving Productivity Through Sound Business Practices||Guide|
|Managing for Growth||Guide|
|Marketing for Small Business||Guide|
|Small Business Financing in Canada||Guide|
|Streamlining Your Business||Guide|
|Personal Financial Management for Business Owners||Guide|
|Leverage Strengths and Minimize Costs with Strategic Outsourcing||Article|
|Building Strategic Alliances Can Strengthen Your Business||Article|
|Preventing fraud in your company||Article|
|Protect your business against internal fraud||Article|
|Retail Business Security Self Assessment||Guide|
|Helping to Prevent Fraud in Your Business||Website|
|Business Insights – "Business Cycles"||Video|
|Business Insights – "Managing Business Risk"||Video|
|Business Insights – "Fraud Prevention"||Video|
|Business Insights – "Managing Cash Flows"||Video|
|Business Insights – "Employee Retention and Loyalty"||Video|
|Business Insights – "Investing in Equipment"||Video|
|Business Insights – "Business Succession Planning"||Video|
|Tips for Protecting Your Personal and Financial Information||Article|
|Surviving The Cycle||Article|
|Managing Risk To Maximize Reward||Article|
|Business Succession – Planning For Success||Article|
|Managing Cash Flow||Article|
|Employee Retention In An Age Of Change||Article|
|Investing In Equipment||Article|
|Growing globally by doing cross-border business? Keep taxes in mind.||Article|
|Business planning for the long term||Article|
|Business Succession Website||Website|
|Employee Loyalty Website||Website|
You are on: Clients’ Stories
With the 2010 Olympic Games coming to Canada, RBC helps make connections for Eric and Cecilia's growing business.
Whitefish Lake First Nations Band builds a stronger future for their community, with the support and expertise of RBC.
RBC service and expertise impressed both the seller and buyer of this window manufacturing company.
Steve Booy's relationship with RBC has spanned over four decades — through the good times and through the tough times.
Three generations, two farms, one dream for the future. RBC helps develop a succession plan that gives them confidence about their future.
You are on: Tools & Calculators
Determining whether you have enough money to manage your business means creating a variety of realistic cash flow projections, taking as many factors into account as possible. That way, you're better prepared and can react quickly if things don't turn out as expected.
You are on: Webinars
View an archive or download an audio only podcast (MP3) With Wendy Carroll, Vice President, Leasing at RBC Royal Bank; whether you're a heavy manufacturer or a small retailer, Wendy will help you understand how to finance your next equipment purchase.
View an archive or download a podcast (MP3) where we share best practices in developing, financing and managing an effective energy retrofit plan.
View an archive or download a podcast of John Kuziora, Managing Director, Foreign Exchange at RBC Royal Bank. Whether you are a global business or just dealing with occasional cross–border transactions, John will help you determine what kind of FX strategy is appropriate for your organization and share the tools for how to develop one.
View an archive or download a podcast of Jay Stark, Vice President, Fraud Management providing an update on financial fraud and the best practices to help prevent it.
Contact an account manager knowledgeable in your industry today!