In the event of a claim, log on to www.BenefitActivations.ca , or call 1-888-896-2766. Please refer to your Certificate of Insurance to find out more.

Claims and Inquiries:

We offer a toll-free telephone service to assist you and your spouse in submitting a claim or to answer any questions about the Plan. It is always a good idea to have your account number available and questions listed on a sheet of paper.

Call Toll-Free: 1-888-896-2766
Monday to Friday, 8:00 a.m. to 8:00 p.m. Eastern Standard Time

You may also write to:

Assurant Solutions
P.O. Box 7200
Kingston, Ontario K7L 5V5

Email: RBC_BP@assurant.ca
Fax: 1-800-645-9405

Will I continue to be charged premiums while on claim?

Yes, insurance premiums will be charged to your account during the entire period of claim. However during this period you may be eligible for a premium refund. Please refer to your Certificate of Insurance to find out more.

How do I submit multiple claims?

If you or your spouse, at the date of loss, are eligible for a benefit payable under more than one coverage, only one benefit will be paid at a time and it will be limited to the most generous one. To find out more about multiple claim scenarios please refer to your Certificate of Insurance.