Skip Header Navigation

Apply Now or Call 1-800-769-2511

Skip Breadcrumb Links  
Personal Banking > Credit Cards > Managing Your Card > Credit Card Inquiry > General FAQs

Credit Card Inquiry General FAQs

  1. What is an Identification Word?

    An Identification Word, known only to you, is one security measure in place to protect your information from unauthorized users. Your Identification Word is not case sensitive, however, it is recommended to utilize upper and lower case letters where possible. You can select one by calling 1-800-769-2512; you may have already selected it on your RBC Royal Bank credit card application. For more information, click here.

  2. If I'm a co-applicant on the account, do I use the primary cardholder's Identification Word?

    No. The Identification Word is unique to each user. Co-applicants must enter their own credit card number, the primary cardholder's birthdate, then their own Identification Word. You can select your own Identification Word by calling 1-800-769-2512. For more information, click here.

  3. Which transactions can I view?

    You will see a listing of all the transactions from your last statement, then any transactions posted to your account since then — the entire listing having a limit of 2,000 transactions.

  4. What accounts can I access?

    You can view any of your personal credit card accounts. In addition, RBC Royal Bank® Visa* CreditLine for Small Business™ (CLSB) cardholders will also have access.

  5. Can I download statement information?

    You cannot download statement information from Credit Card Inquiry at this time. However, as a personal RBC Royal Bank credit card client, you may enrol in RBC Royal Bank Online Banking. With Online Banking you can view your statements, pay bills and receive customer support online. Enrol today.

  6. Can I access my other bank accounts with Credit Card Inquiry?

    No. Credit Card Inquiry is for credit card statement inquiries only. For bank account inquiries, you may use: Online Banking or Telephone Banking.

  7. Can I pay bills or transfer funds with Credit Card Inquiry?

    No. Credit Card Inquiry is for credit card statement inquiries only. For banking transactions, you may use: Online Banking or Telephone Banking.

  8. Will I still receive statements or bankbook updates?

    Yes, you will receive regular statements in the mail or you may choose to sign up to receive RBC Royal Bank credit card statements electronically through RBC Online Banking.

    RBC Royal Bank eStatements give you safe, secure access to all the information you receive today in your paper statements — but in a more convenient form. You will be able to:

    • Review your statements as soon as they're ready, instead of waiting for them to be delivered by mail.
    • Archive your statements for up to seven years — and save or print them whenever you like.
      Change your statement option now
  9. How much will it cost me?

    Nothing. Credit Card Inquiry is a free service, compliments of RBC Royal Bank.

  10. Whom should I call if I have a question about my client activity statement?

    For customer service, please call: 1-800-769-2512

  11. Who should I call if I am having problems signing in?

    For customer service, please call: 1-800-769-2512

    For questions of a technical nature, click here.

 

Sign in

Credit Card Inquiry

View your Visa or MasterCard account activity online.

Sign in

 
Close

Why Choose Online Banking vs. Credit Card Inquiry

RBC Online Banking Offers of a variety of features that over 4 million RBC clients access today. And best of all its free!

What you get...

Features Credit Card Inquiry RBC Online Banking
View your Balance / Transactions Checkmark Checkmark
Pay Your Bills Online   Checkmark
Increase Your Credit Limit   Checkmark
Electronic Statements   Checkmark
Switch a Credit Card   Checkmark
Easy Access to RBC Rewards   Checkmark
Transfer Balance   Checkmark
Special Offers   Checkmark
myFinanceTracker(Financial Manangement)   Checkmark
Access to the RBC Mobile App   Checkmark

Continue to Credit Card Inquiry

Enrol in Online Banking Close