Skip Header Navigation

Apply Now or Call 1-800-769-2511

Skip Breadcrumb Links  
Personal Banking > Bank Accounts > Managing Your Bank Accounts > Payment Services > International Money Transfer > Frequently Asked Questions

International Money Transfer Frequently Asked Questions

Have a question about sending money internationally through Online Banking using International Money Transfer? Check here for the answer. Don't see your question? Call 1-800-769-2555 to get help in more than 150 languages.

  1. Who can send an International Money Transfer?
  2. Where can I send money?
  3. How much money can I send overseas at a time?
  4. How often can I use this service?
  5. When will the money be available to my recipient?
  6. Will my recipient have to pay any fees?
  7. What do I need to send money overseas?
  8. How do I use this service?
  9. What does my recipient need to do in order to receive the funds?
  10. Do I have to send money during banking hours in my recipient’s country?
  11. Are transactions covered under the RBC Online Banking Security Guarantee?
  12. In what currency will my recipient receive the funds?
  13. Does the fee change with the amount of money I send?
  14. Is the fee competitive compared to other services?
  15. I send money to one recipient regularly. Will I have to re-enter his or her information every time?
  16. Where can I get help with an International Money Transfer?
 

1. Who can send an International Money Transfer?

Most personal clients enrolled in Online Banking can send International Money Transfers(5).

To Top To Top

 

2. Where can I send money?

You can send money to more than 120 countries worldwide. This service is not available to recipients in Canada and restricted countries.

To Top To Top

 

3. How much money can I send overseas at a time?

You can send up to $2,500 Canadian dollars per day.

To Top To Top

 

4. How often can I use this service?

You can use the service as much as you like, provided you do not exceed $2,500 CAD (or equivalent) per day and there are funds in the account.

To Top To Top

 

5. When will the money be available to my recipient?

Typically the recipient can access the funds within 2-5 business days.

To Top To Top

 

6. Will my recipient have to pay any fees?

While RBC does not charge the recipient any fees for receiving money, any intermediary financial institution or the recipient’s financial institution may levy additional fees or service charges.

To Top To Top

 

7. What do I need to send money overseas?

You will need:

  • An RBC banking account(1)
  • Be enrolled in RBC Online Banking(3)
  • Sufficient funds in your account to send
  • The recipient’s bank account number /IBAN/CLABE (for Mexico) or the Business Identifier Code (SWIFT BIC/ABA) for the bank/branch the funds are to be sent to or picked up.
  • The reason for the transfer

To Top To Top

 

8. How do I use this service?

  1. Sign in to RBC Online Banking.
  2. From the Pay Bills and Transfer Funds page, select International Money Transfer from the menu on the left side of your screen.
  3. Then, just follow the on-page instructions.

To Top To Top

 

9. What does my recipient need to do in order to receive the funds?

There are two ways your recipient can receive the funds:

  • Credit Account: If you know your recipient’s bank name and account number, RBC will simply transfer the funds directly into his or her account.
  • Pay Upon Identification: If your recipient does not have a bank account, RBC can transfer the funds to an international bank branch at an address you specify. The bank will release the funds to your recipient with proof of identity (such as a government-issued photo ID). Please ask the recipient to confirm with their bank if this payment method is available before sending the funds. In addition, it is a good idea to have the recipient check with their bank for what identification is needed.

To Top To Top

 

10. Do I have to send money during banking hours in my recipient’s country?

No. You can transfer money any time of the day or night, regardless of what time it is in your recipient’s country.

To Top To Top

 

11. Will the money I send using International Money Transfer arrive safely?

Yes, money you send using this service will arrive safely, provided that you have correctly entered the sending instructions.

To Top To Top

 

12. Are transactions covered under the RBC Online Banking Security Guarantee?

Your transactions are completely covered by the RBC Online Banking Security Guarantee(2). If an unauthorized transaction is conducted through your RBC Online Banking service, you will be reimbursed 100% for any resulting losses to those accounts.+

To Top To Top

 

13. In what currency will my recipient receive the funds?

Typically, your recipient will receive the funds in the currency you specify. However, some countries may convert the funds into local currency (conversion fees may apply).

To Top To Top

 

14. Does the fee change with the amount of money I send?

No. $13.50 is the flat fee per transaction, for any amount up to $2,500 Canadian dollars per day(4).

To Top To Top

 

15. Is the fee competitive compared to other services?

Our fee is up to 5 times lower than other services. For example, the cost to send $2,500 online from Canada to China using Western Union would be $72.00.

To Top To Top

 

16. I send money to one recipient regularly. Will I have to re-enter his or her information every time?

No. Your recipient’s information, will be saved in Online Banking.

To Top To Top

 

17. Where can I get help with this service?

For assistance on navigation or submitting the payment online, call us at 1-800-769-2555. We’re here 24 hours a day, 7 days a week.

For information on what BIC to use contact SWIFT for information on ABAS contact FEDwire.

For information on IBANs please contact your recipient.

To Top To Top

 

1) Cannot remit funds from any US dollar account or the RBC High Interest eSavings account.
2) For a definition of an unauthorized transaction and for full details regarding the protections and limitations of the RBC Online Banking Security Guarantee, please see your Electronic Access Agreement (opens new window). This guarantee is given by Royal Bank of Canada in connection with its Online Banking service.
3) RBC Online Banking is provided by Royal Bank of Canada.
4) Additional service fees by any intermediary and receiving bank may apply. Maximum of $2,500 Canadian dollars per day.
5) If this service is not available to you, please call 1-800-769-2555.

 

Take ActionTake Action