RBC Mobile Apps

General

Expand - What is the RBC®Mobile1 app? What is the RBC® Mobile1 app?

Expand - What do I need to use the RBC Mobile app? What do I need to use the RBC Mobile app?

Expand - Do I need a specific mobile device to use the RBC Mobile app? Do I need a specific mobile device to use the RBC Mobile app?

Expand - How do I download the RBC Mobile app? How do I download the RBC Mobile app?

Expand - Can I use the RBC Mobile app on my iPad? Can I use the RBC Mobile app on my iPad?

Expand - How much does the RBC Mobile app cost? How much does the RBC Mobile app cost?

Expand - What language options are available for the RBC Mobile app? What language options are available for the RBC Mobile app?

Expand - Can I store multiple client cards / usernames on the app? Can I store multiple client cards / usernames on the app?

Expand - Can I access all of my bank accounts using the RBC Mobile app? Can I access all of my bank accounts using the RBC Mobile app?

Expand - Can I pay my bills or transfer funds in USD? Can I pay my bills or transfer funds in USD?

Expand - Why can't I see all the details on my credit card statement in the RBC Mobile app (e.g. due date, minimum payments, etc.)? Why can’t I see all the details on my credit card statement in the RBC Mobile app (e.g. due date, minimum payments, etc.)?

Expand - Can I add, modify, or delete a payee? Can I add, modify, or delete a payee?

Expand - What kind of payees can I add? What kind of payees can I add?

Expand - Can I send an Interac e-Transfer? Can I send an Interac e-Transfer?

Expand - Can I notify the payee of an Interac e-Transfer by text message? Can I notify the payee of an Interac e-Transfer by text message?

Expand - Can I set up an upcoming payment? Can I set up an upcoming payment?

Expand - Can I view my Payment History? Can I view my Payment History?

Expand - Will your .mobi application continue to be available? Will your .mobi application continue to be available?

Expand - My session timed out. What should I do? My session timed out. What should I do?

Expand - I've been locked-out of RBC Mobile app; what should I do? I’ve been locked-out of RBC Mobile app; what should I do?

Expand - Do I need to update my RBC Mobile settings if I get a new phone number? Do I need to update my RBC Mobile settings if I get a new phone number?

Expand - Who do I contact to get help using RBC Mobile app? Who do I contact to get help using RBC Mobile app?

Expand - What device types currently support Augmented Reality? What device types currently support Augmented Reality?

Expand - Why are RBC branch and ATM locations not exact when using Augmented Reality? Why are RBC branch and ATM locations not exact when using Augmented Reality?

 

RBC Canada app

Expand - How is the RBC Canada app different from the existing RBC Mobile app? How is the RBC Canada app different from the existing RBC Mobile app?

Expand - What do I need to use the RBC Canada app? What do I need to use the RBC Canada app?

Expand - How do I download and install the RBC Canada app? How do I download and install the RBC Canada app?

Expand - What does the Upcoming Payments icon do? What does the Upcoming Payments icon do?

Expand - Can I add or modify Upcoming Payments? Can I add or modify Upcoming Payments?

Expand - What language options are available for the RBC Canada app? What language options are available for the RBC Canada app?

 

iPhone

Expand - How do I download and install the RBC Mobile app on my iPhone? How do I download and install the RBC Mobile app on my iPhone?

Expand - How do I uninstall/delete the RBC Mobile app on the iPhone? How do I uninstall/delete the RBC Mobile app on the iPhone?

Expand - What does the Upcoming Payments icon do? What does the Upcoming Payments icon do?

Expand - Can I add or modify a post-dated transaction with the Upcoming Payments functionality? Can I add or modify a post-dated transaction with the Upcoming Payments functionality?

Expand - I tried to delete a post-dated transaction scheduled for today, but it did not work: Why? I tried to delete a post-dated transaction scheduled for today, but it did not work: Why?

 

RBC Direct Investing and Dominion Securities

Expand - What type of investments am I able to trade using the RBC Mobile application? What type of investments am I able to trade using the RBC Mobile application?

Expand - Do I have access to real time Quotes? Do I have access to real time Quotes?

Expand - When I try to log into RBC Direct Investing using the RBC Mobile app I receive the following message: To access this application, please sign in to RBC Direct Investing to review and consent to the terms and conditions outlined in the exchange agreements. Why do I receive this message? When I try to log into RBC Direct Investing using the RBC Mobile app I receive the following message: To access this application, please sign in to RBC Direct Investing to review and consent to the terms and conditions outlined in the exchange agreements. Why do I receive this message?

Expand - Can I transfer funds from my RBC Royal Bank banking account to and from RBC Direct Investing or RBC Dominion Securities? Can I transfer funds from my RBC Royal Bank banking account to and from RBC Direct Investing or RBC Dominion Securities?

Expand - Do I have the ability to create and manage my watchlists? Do I have the ability to create and manage my watchlists?

Expand - Do I have the ability to view the status of my orders with RBC Direct Investing using the RBC Mobile app? Do I have the ability to view the status of my orders with RBC Direct Investing using the RBC Mobile app?

Expand - What market information do I have access to using the RBC Mobile app? What market information do I have access to using the RBC Mobile app?

Expand - Is the RBC Mobile App synchronized with my online accounts?  Is the RBC Mobile App synchronized with my online accounts?

Expand - Can I create, and manage alerts using the RBC Mobile app? Can I create, and manage alerts using the RBC Mobile app?

Expand - Can I trade fixed income products using the RBC Mobile App? Can I trade fixed income products using the RBC Mobile App?

Expand - What Device types can I use to access RBC Direct Investing and RBC Dominion Securities? What Device types can I use to access RBC Direct Investing and RBC Dominion Securities?

Expand - How long will a news article remain in the RBC Mobile News tab when viewing the detailed quote of an exchange or security? How long will a news article remain in the RBC Mobile News tab when viewing the detailed quote of an exchange or security?

Expand - How is the language setting of my account in RBC Mobile determined?  How is the language setting of my account in RBC Mobile determined?

Expand - Can I trade weekly options using the RBC Mobile App? Can I trade weekly options using the RBC Mobile App?

Expand - I cannot transfer funds or place a Mutual Fund order using a decimal when my phone language is set to French, is there a work around? I cannot transfer funds or place a Mutual Fund order using a decimal when my phone language is set to French, is there a work around?

Expand - Why do I sometimes receive a time out error message after only a few minutes of inactivity while logged into the RBC Mobile App? Why do I sometimes receive a time out error message after only a few minutes of inactivity while logged into the RBC Mobile App?

 

BlackBerry and BlackBerry 10

Expand - How do I download and install the RBC Mobile app on my BlackBerry? How do I download and install the RBC Mobile app on my BlackBerry?

Expand - How do I sign-out of the app? How do I sign-out of the app?

Expand -  How do I uninstall/delete the RBC Mobile app on the BlackBerry? How do I uninstall/delete the RBC Mobile app on the BlackBerry?

 

Android

Expand - What is Android? What is Android?

Expand - Is the Android RBC Mobile app compatible across mobile devices? Is the Android RBC Mobile app compatible across mobile devices?

Expand - What is the difference between iPhone, BlackBerry and Android devices?  What is the difference between iPhone, BlackBerry and Android devices?

Expand - Is the Android phone the same as a Windows phone? Is the Android phone the same as a Windows phone?

Expand - How do I install the RBC Mobile app on my Android device? How do I install the RBC Mobile app on my Android device?

Expand - Why does accessing the app for the first time take so long compared to subsequent times? Why does accessing the app for the first time take so long compared to subsequent times?

Expand - Why am I intermittently receiving a “No Internet Connection” error even though I have connectivity? Why am I intermittently receiving a “No Internet Connection” error even though I have connectivity?

Expand - How do I uninstall/delete the RBC Mobile app on the Android device? How do I uninstall/delete the RBC Mobile app on the Android device?

Expand - How do I sign-out of the app? How do I sign-out of the app?

Expand - How do I sign-out of the app? Permissions – RBC Mobile app for Android

 

Windows Phone 8

Expand - How do I uninstall/delete the RBC Mobile app on my Windows Phone 8 device? How do I uninstall/delete the RBC Mobile app on my Windows Phone 8 device?

 

Facebook Interac e-Transfer

Expand - What is the new “Send Money” icon? What is the new “Send Money” icon?

Expand - Is there a fee for using Facebook to send an <em>Interac</em> e-Transfer? Is there a fee for using Facebook to send an Interac e-Transfer?

Expand - What do I need to send <em>Interac</em> e-Transfers using Facebook? What do I need to send Interac e-Transfers using Facebook?

Expand - Are <em>Interac</em> e-Transfers using Facebook available outside of Canada? Are Interac e-Transfers using Facebook available outside of Canada?

Expand - Is it secure to send <em>Interac</em> e-Transfers using Facebook? Is it secure to send Interac e-Transfers using Facebook?

Expand - How do I send or resend an <em>Interac</em> e-Transfer to a Facebook friend? How do I send or resend an Interac e-Transfer to a Facebook friend?

Expand - Can I cancel a pending <em>Interac</em> e-Transfer? Can I cancel a pending Interac e-Transfer?

Expand - What does my Facebook friend need in order to receive the e-Transfer? What does my Facebook friend need in order to receive the e-Transfer?

Expand - It’s not working, what can I do? It’s not working, what can I do?

 

Security

Expand -  Is my password saved on the device? Is my password saved on the device?

Expand - What happens if I lose my device? What happens if I lose my device?

Expand - Do you guarantee that RBC Mobile transactions are secure? Do you guarantee that RBC Mobile transactions are secure?

Expand - What can I do to protect my security and privacy? What can I do to protect my security and privacy?