- What is My View™?
- How does My View™ work?
- Does RBC Royal Bank® now have access to all my passwords?
- Will RBC Royal Bank view my other accounts?
- How does Royal Bank of Canada protect privacy?
- Do I have to store my password with this feature?
- What is the maximum number of eligible accounts I can add?
- What type of accounts can I consolidate?
- I have more than one account at a particular financial institution. Do I have to consolidate all of those accounts within My View™?
- I have my mortgage (loan) account online at another financial institution. Can I consolidate this account?
- I have a loan account online at another financial institution. Can I consolidate this account?
- I have an RRSP account online at another financial institution. Can I consolidate this account?
- I have a credit card account online at another financial institution, but I don't have any other accounts with that institution. Can I consolidate this credit card account?
- How do I delete one or more of my added accounts?
- Can I transfer money or pay bills from any of my accounts at other financial institutions?
- I know I have made transactions on one of my accounts, but my balances page does not reflect my transactions. Why not?
- I have added an account to my profile, but I don't see a balance for this account on my balances page. Why not?
- I tried to update my accounts and it didn't work. Why?
- What if I accidentally removed an account?
- What if I accidentally chose the wrong account type when I added a new account to my profile?
- I don't see my bank on the list - what should I do?
- When I update my accounts, how long do I have to wait?
- Can I add accounts that are not accessible via the Internet?
- Are there any charges associated with this feature?
- What if I no longer want this feature?
- Where can I find help if I need it?
- Who is CashEdge?
- How can I consolidate my RBC Direct Investing™ accounts?
- How can I consolidate my RBC Dominion Securities accounts?
- What type of browser do I need to use this service?
- I have changed my password for my accounts at one of my other financial institutions. Will my update still work?
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Q: What is My View™?
A: My View™ allows you to view virtually all of your online chequing, savings, investment and credit card accounts from designated online financial institutions (not just those you hold with RBC Royal Bank) in one place.
Q: How does My View™ work?
A: You simply input your user identification and password for each online financial institution that you would like to see within Online Banking. This is stored in a secure area where it is protected by state-of-the-art encryption. When you click on the update button, you will unlock your login id and password. Online Banking will then log into your selected Internet Banking services at other financial institutions on your behalf, copy the information, and present it within Online Banking.
Q: Does RBC Royal Bank now have access to all my passwords?
A: No. Your other login ids and passwords are always stored in a secure encrypted format and RBC Royal Bank staff do not have access to this information.
Q: Will RBC Royal Bank view my other accounts?
A: Not without your express consent. The account information collected from other financial institutions is stored on a separate server owned by CashEdge, our My View™ service provider. RBC Royal Bank will look at your other bank information only if you give us permission to do so.
Q: How does Royal Bank of Canada protect privacy?
A: Protecting your privacy and safeguarding your personal information is of utmost importance to us. In order to fulfill this commitment, we have developed a series of policies and practices that govern the protection and use of your information. We utilize state-of-the-art technologies and maintain current security standards and physical, electronic or procedural safeguards to ensure that your personal and financial information is protected against unauthorized access or disclosure and inappropriate alteration or misuse. All data in the RBC Royal Bank system is stored and communicated using state-of-the-art encryption. Our employees are also guided by a set of Privacy principles and are required as a condition of employment to respect and maintain the security of your information. The core tennant of our policies and practices is that you control how your information is used and who has access to it. Without your consent, no one will access your personal information.
Q: Do I have to store my password with this feature?
A: No. If you choose not to store your password you will be prompted at each update to input it at that time.
Q: What is the maximum number of eligible accounts I can add?
A: In general, there is no limit to the number of eligible accounts you can add.
Q: What type of accounts can I consolidate?
A: With My View™, you can consolidate bank accounts, credit card and investment accounts, loans and mortgages from designated financial institutions that you have online access with.
Q: I have more than one account at a particular financial institution. Do I have to consolidate all of those accounts within My View™?
A: No. You will be presented with the complete list of online accounts you hold at the financial institution and you can pick which of those accounts you would like to view.
Q: I have my mortgage (loan) account online at another financial institution. Can I consolidate this account?
A: You can view the balance of virtually any account that is part of your online relationship with a designated financial institution. However, at this time we can only provide you the transaction details for chequing, savings, credit card and investment accounts based on information available through your financial institution.
Q: I have a loan account online at another financial institution. Can I consolidate this account?
A: You can view the balance of virtually any account that is part of your online relationship with a designated financial institution. However, at this time we can only provide you the transaction details for chequing, savings, credit card and investment accounts based on information available through your financial institution.
Q: I have an RRSP account online at another financial institution. Can I consolidate this account?
A: You can view the balance of virtually any account that is part of your online relationship with a designated financial institution. However, at this time we can only provide you the transaction details for chequing, savings, credit card and investment accounts based on information available through your financial institution.
Q: I have a credit card account online at another financial institution, but I don't have any other accounts with that institution. Can I consolidate this credit card account?
A: If your password for this online credit card account is constant and is held at one of the designated financial institutions you can consolidate it. However, if your password for this account is variable you will not be able to consolidate it at this time.
Q: How do I delete one or more of my added accounts?
A: On the Profile page, highlight the account you wish to delete, and click on the delete button.
Q: Can I transfer money or pay bills from any of my accounts at other financial institutions?
A: No. If you would like to perform a transaction using an account from another financial institution you must click the "Go to site" link that will take you directly to online banking for that financial institution.
Q: I know I have made transactions on one of my accounts, but my balances page does not reflect my transactions. Why not?
A: You must first click on "Update" for the account that you wish to update before your transactions are included on your balances page.
Q: I have added an account to my profile, but I don't see a balance for this account on my balances page. Why not?
A: You must first click on "Update" for this account to be updated and your balance information will then be presented on your balances page.
Q: I tried to update my accounts and it didn't work. Why?
A: There are generally four potential reasons why an account balance update will fail. If an update fails, the date stamp will appear in red and an error code will follow it. The four error codes are:
- We are unable to update your account because we cannot login with the username/password combination you provided. Please ensure the login information is correct. You can edit account login information in the Profile section and try again. For your convenience, you may also request to store your passwords in the Profile section.
- We are unable to update your account at this time. The web site is not available. Please try again later.
- We are unable to update your account at this time. Your financial institution has changed it's web site. We are trying to rectify the situation. Please try again.
- We are unable to update your account because of network traffic on the Internet. Please try again in a few minutes.
Q: What if I accidentally removed an account?
A: Unfortunately, if you mistakenly remove one of your accounts from the My View™ feature, you will have deleted all of the information relevant to that account and you will need to add that account again.
Q: What if I accidentally chose the wrong account type when I added a new account to my profile?
A: If for example, you mistakenly chose "loan" instead of "chequing", your information will not display correctly on your balances page. In order to correct this, you must return to your profile page and select "Edit Account Information" beside this account. You can then choose the correct "Account Type" from the scroll down menu.
Q: I don't see my bank on the list - what should I do?
A: We intend to continually add online financial institutions to our current list. Please contact a Royal Direct® Representative with your request at 1-800 ROYAL® 55 and they will forward your request to CashEdge where it will be added to the priority list.
Q: When I update my accounts, how long do I have to wait?
A: Typically, when you click on the update button the balances are refreshed in about a minute. If you click on "UPDATE ALL MY ACCOUNTS" it will take longer to update based on the number of accounts you have included. The actual time also depends on how busy the network is at that time.
Q: Can I add accounts that are not accessible via the Internet?
A: No. At this time we can only access designated financial institutions that you currently have an online relationship with.
Q: Are there any charges associated with this feature?
A: No. Currently RBC Royal Bank provides this feature free of charge. However, we do reserve the right to change our pricing policy. If we do change our pricing policy, you will be advised at least 30 days before the change becomes effective.
Q: What if I no longer want this feature?
A: Please go to the Account Balances page and click on "Manage My View™ account profile" to unenrol.
Q: Where can I find help if I need it?
A: You will find a convenient "Help" link on each page. Clicking this link will provide you with frequently asked questions.
Q: Who is CashEdge?
A: CashEdge is an innovative technology company with headquarters in both New York and California. CashEdge provides the technology for this extraordinary service through an arrangement with RBC Royal Bank, the first bank in Canada to offer this. CashEdge also provides the servers that store all of the account information that you request be updated. CashEdge will not share any of this information with any other party (including Royal Bank) unless you provide your express consent. For more information on CashEdge, click here.
Q: How can I consolidate my RBC Direct Investing™ accounts?
A: If you would like to add your existing
RBC Direct Investing accounts to your Online Banking balances page, please
call
1-800-769-2560 and speak to a Technical Support Representative.
If you currently have online access to these accounts, your
request will be processed within one business day. If you
do not currently have online access to these accounts, your
request may take up to five business days to process. Please
remember that you will need to sign in to Online Banking in
order to view this account within My View™.
Q: How can I consolidate my RBC Dominion Securities accounts?
A: If you would like to add your existing RBC Dominion Securities accounts to your Online Banking balances page, please call your Investment Advisor. If you currently have online access to these accounts, your request will be processed within one business day. If you do not currently have online access to these accounts, your request may take up to five business days to process. This access is currently available to Platinum Circle and Advisor Account clients.
Q: What type of browser do I need to use this service?
A: You will need a 128-bit encryption capable browser. If you are unsure of the encryption capability of your browser, use our browser test. This utility will identify the encryption capability of your current browser. Depending on the type of browser you have, you can update to 128-bit through links provided on this site.
Q: I have changed my password for my accounts at one of my other financial institutions. Will my update still work?
A: No, you must first update your password on the Login Information screen. Click on "Change Login Information" beside this financial institution on your Profile page and then re-enter your new password on the next screen.
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