At RBC,
decisions are often made based on the information we have. Therefore,
it is important that your personal information is accurate
and complete. As a client, you have the right to access, verify and
amend the information held by us.
Accessing Your Information
You may access and verify any of your regular account or transactional information whenever you wish. Most of this information is available in the form of transaction records. Account statements and bankbook updates (which can be obtained through a banking machine or by visiting a branch) are generally the best source for this type of information. If you are a subscriber to telephone or Online Banking, you can also obtain much of your account information through these channels.
Additional transactional details about your bank accounts may be acquired through your branch. Credit card information may also be accessed through your branch or through any of our Card Centers.
Should you have questions concerning a decision we have made, we will inform you of the reasons for those decisions if we are permitted to do so by law. We will also provide you with the name(s) and address(es) of any credit agencies that provided information to us on your behalf if it was relevant to our final decision.
If for some reason, you are refused access to factual information held in your file, you may challenge this refusal by contacting one of our regional offices.
Amending Your Information
To help us keep your personal information up-to-date, we encourage you to amend inaccuracies and make corrections as often as necessary. Despite our best efforts, errors sometimes do occur. Should you identify any incorrect or out-of-date information in your file(s), we will make the proper changes and provide you with a copy of the corrected information. Where appropriate, we will communicate these changes to other parties who may have unintentionally received incorrect information from us.
To Make a Change
To make a change to the personal contact information contained in your file, please call us at 1-800-769-2511 or visit one of our branches.
If you are an Online Banking client, you may review, correct and update
personal information such as your name, address and telephone number online.
To access this function, click the 'services' button located
in the top right-hand corner of the Online Banking homepage. If you have
any questions or require assistance while using this online form, please
contact one of our client service representatives for Online Banking
at 1-800-769-2555 or e-mail us at custrel@rbc.com.
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