How Your Information is Used

		At RBC, we use two primary types of information: We use transactional information to keep track of and report back to you on your dealings with us.
We use personal and financial information to communicate with you, process applications and ultimately to provide you with the services you have requested.

Personal and Financial Information

We use your personal and financial information for the purposes communicated to you in your agreement(s) with us. For example, we may use your personal information to communicate with you, process applications and effectively provide the services you have requested. The better we know you, the better we can help you achieve your financial goals. By sharing information about you, we can begin identifying your financial service requirements - for now and for the future. When you become a RBC client, we make every effort to establish and maintain a positive relationship with you. To help us do this, we use the personal information you have provided to us to communicate with you and to safeguard your interests. We will keep you informed about your account activities, authenticate your identity, send you important notices, and respond to any special needs or enquiries you may have. With your consent, we may also send you information about other products and services in which we believe you would be interested.

In certain instances, sensitive personal information such as health records may also be collected for specific reasons relevant to the service being provided. This personal information will not be made available to others nor used for any other purpose. Client health records, for instance, may not be used to help assess loan or credit applications under any circumstances.

We only use personal information for the purpose that we have disclosed to you. If for any reason your information is required to fulfill a different purpose, we will notify you and ask you for your consent before we proceed.

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Transactional Information

The majority of information we retain about you is in the form of transaction records that reflect your business dealings with us. We are required by law to update and maintain this information on an ongoing basis and we will communicate this information back to you in the form of regular statements or through passbook updates. If you are an Online Banking client, this same account information reflecting your financial transactions may also be accessed online.