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Emergency Assistance Centre |
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To request medical assistance and consultation, payment assistance or to contact our Emergency Message Centre, at anytime please call:
- 1-800-222-9978 (toll-free from U.S. or Canada)
- 001-800-514-1889 (toll-free from Mexico)
- 905-816-2562 (collect from anywhere)
- 1-888-298-6340 (toll-free fax from U.S. or Canada)
- 905-813-4719 (fax)
Claims Centre
To file a claim after you have returned home or to request a claim enquiry, please call:
- 1-800-464-3211 (toll-free from U.S. or Canada)
- 905-816-2573 (collect from anywhere)
- 905-813-4701 (fax)
Enrollment Centre
Please use the following numbers to apply for Travel HealthProtector insurance, request an extension of coverage, top up your RBC Royal Bank Visa coverage (if applicable) or request a premium refund, from 6:00 a.m. to midnight ET, 7 days a week:
- 1-800-565-3129 (toll-free from U.S. or Canada)
- 905-816-2577 (collect from anywhere)
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