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 Online Banking Security Features

Whether you are paying your bills with Online Banking or just checking your account balances, RBC Royal Bank has gone to great lengths to ensure your confidentiality and security. Learn more about the features we use to keep your information safe.

 Activation Code
 Personal Verification Questions
 Use of Cookies
 E-mail and Security


Activation Code

When you enrol in Online Banking you are issued a password and will be mailed an Activation Code.

Your password gives you immediate but limited access to Online Banking. With limited access you can pay existing bills, transfer funds, and check account balances.

Once you receive and enter your Activation Code you will have full access and be able to use more advanced features such as cheque ordering, change your address and pay credit cards.

Your Activation Code must be entered within 30 days. You are only required to enter your code once.

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Personal Verification Questions

Online Banking customers are asked to provide three (3) Personal Verification Questions.

These questions are used to issue a new password online (in the event you forget your original password) or to enrol in Sign-In Protection. Personal Verification Questions are unique to each customer and are not accessible to anyone else. Caution must be exercised when setting up Personal Verification Questions. You must always keep your questions private and avoid using questions that are easily guessed.

RBC Royal Bank employees will never ask you for your password or Personal Verification Questions. If someone identifies themselves as a Bank employee and asks for your password and PIN, take caution. They do not represent the Bank. Do not reveal your information to them and please contact 1 800 769-2555 and ask to speak to a supervisor.

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Use of Cookies

RBC will use cookies for purposes that are beneficial to our clients. For example, we use cookies to improve how our users navigate through our Web sites, to save online preferences and to ensure the security of online serve sessions like Online Banking.

Cookies are always encrypted. This means that the information contained inside the cookie file is scrambled and can only be decoded and read by RBC.

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E-mail and Security

Generally speaking, e-mail is not secure. You should never include account numbers, credit card numbers or passwords in an e-mail. Only general inquiries should be sent from your home or office e-mail address. However, you may send us a personal and confidential message by using the Online Banking secure mail feature. Messages sent to us through the message centre are communicated directly to RBC Royal Bank and are not sent across the Internet like regular e-mail.

Please do not include your password or PIN in your messages to us. Your password and PIN are the keys to your financial information and must be kept secret at all times.





Last modified: 11/03/2007 20:43:28