Pay Employees and Vendors Information Centre - FAQs

Make Payments



FAQ When will my employee/vendor/ recipient's account be credited?
FAQ What is a due date?
FAQ What is destination currency?
FAQ Why won't my payments be processed?

When will my employee/vendor/ recipient's account be credited?

To ensure funds are available the morning of the due date, submit your payment before 2:00 pm ET the day before the due date. Some smaller financial institutions may require an extra 2-4 business days to process payments.
To the Top
What is a due date?

This is the date the funds should be deposited into your recipient's account, assuming the due date is not the current day. What is destination currency?

Destination currency is the currency that will be paid to your recipient. If your funding account is CAD and your destination currency is USD, the amount you enter will be converted to USD and credited to your recipient's account.
To the Top
Why won't my payments be processed?

Your payment record may have invalid banking information. If your payment has a "!", you will need to get correct banking details from your recipient in order to process the payment.