Pay Employees and Vendors Information Centre - FAQs

Add/Edit Recipients Tab



FAQ Add/Edit Recipients
FAQ Employee Number
FAQ Notify by E-Mail
FAQ Default Payment Amount
FAQ Transaction Code
General Information

In order to process recurring payments to your recipient's account, you need to create a payment record. It is important that you provide accurate banking information.

You can modify or delete a recipient's information from your list at any time after they have been added. Any payments previously submitted will not automatically be changed or deleted. Please use the "Manage Payment" tab to modify or delete any payment inform the "Pending Payment List". To create a Recipient List:

  1. From the RBC Pay Employees and Vendors page, select the "Add/Edit Recipient" tab.
  2. Complete the following fields and select "Save".

    Employee Name:
    Enter the name of your recipient. Employee Number
    This required field holds a maximum of 19 alphanumeric characters and is used to uniquely identify each of your recipients. If they do not have a unique number already assigned, you may create one and increment it for each new recipient. Special characters are not allowed.

    E-Mail Address
    This optional service will send an e-mail to your recipient when the funds are credited to their account. The fee for this service is $0.25 per e-mail.

    Ensure you have your recipient's correct e-mail address. Ask the recipient to add achaft@app.rbc.com to their "safe senders" list to ensure the e-mail is not blocked by spam filters.

    Notify by E-Mail
    This optional service will send an e-mail to your recipient when the funds are credited to their account. The fee for this service is $0.25 per e-mail.

    Language
    This refers to your recipient's preferred language and notifies the receiving bank to use either French or English descriptions on their account statements.
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    Default Payment Amount
    This will be the amount paid to your customer each time you submit a payment. If the amount changes on a regular basis, you may leave this field blank and update the amount at the time of payment processing.

    Destination Currency
    The Destination Currency is the currency in which the payment should be made. If your funding account is USD and the destination currency is CAD, then your payment will be converted at the current exchange rate for that day. Any payments returned could be credited back to your account for a different amount if the exchange rate changes from the time of the payment to the time of its return.

    Transaction Code
    Every payment requires a transaction code. The description will be displayed on the recipient's account statement. Use the drop-down list to determine the appropriate code.
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    Employee Financial Information
    It is very important to ensure your recipient's correct banking information is provided. You are ultimately responsible for the accuracy of this information. RBC will validate portions of the Financial Information such as Financial Institution and Bank Transit Number. Depending on the account number, RBC may validate the structure of the account. RBC is not able to validate whether the account number is accurate or owned by the recipient.

    Financial Institution
    This is the 4-digit number assigned to your recipient's bank. Obtain this information from your recipients voided cheque. You should also confirm with their bank that the information is correct.

    Bank Transit Number
    This is the 5-digit number assigned to your recipient's bank branch. Obtain this information from your recipients voided cheque. You should also confirm with their bank that the information is correct.

    Bank Account Number
    This is your recipient's account number. Enter only the significant digits as displayed on your recipients voided cheque. You should also confirm with their bank that the information is correct.
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