Frequently Asked Questions

I’m trying to book an appointment but my reason for an appointment is not listed.

If your reason isn’t listed, please choose the topic that most closely matches yours. For Payment Deferrals, Hardship Relief or Business Client Support resulting from COVID-19, please select “RBC Client Relief Program”.

I have two reasons for my appointment. Where can I add the second reason?

Select the main reason for your appointment and during the meeting you can discuss the second concern.

How do I reschedule my appointment?

Rescheduling an appointment is easy. Simply go online to Client Appointment Booking here. From the “Upcoming Appointments“ page, choose to "cancel your current appointment” and then select “Book a New Appointment” to select a different time, date and/or location.

How can I meet with an advisor that speaks a language other than English?

In order to see the languages spoken at that branch, set the advisor dropdown list to Any Advisor and then select the language dropdown list to view the languages.

How can I book my financial planner or business account manager? I can’t find availability with them.

If your financial planner or business account manager has no availability please reach out to them directly by phone or email.

I can’t find availability at the branch with the advisor I want to see. How can I see someone on the day, time and at the location I want?

If you can’t find availability with your preferred advisor and you need to meet someone at the location on that day and time please select another advisor or select Any Advisor from the dropdown list.

How can I view the details of my past appointments?

In order to view the details of your past appointments, you’ll need to connect with us by visiting Customer Service in Online Banking or the Contact Us link on the RBC Mobile app.

The branch I’m looking for appears to be closed. What should I do?

We have temporarily closed some of our branches to protect the health and well-being of employees, clients and communities. If the branch you’re looking for is not open, we recommend searching by postal code or other valid search criteria (no blank spaces or special characters) for a location that is open.

Why wasn’t my appointment booked? I received a message indicating the time is no longer available.

The bookings are updated in real-time and the time you selected for that particular advisor was booked by someone else while you were in the booking process. Please select another time and we’ll confirm your booking.

Why can’t I modify/select a location?

You may have a relationship with one particular advisor, and as such, you’re being directed to book your appointment at the location(s) where your advisor works. Note during the duration of the COVID-19 pandemic advisors may be supporting branches that remain open in the same local area.

What do I do if my question is not covered here?

To contact us for any other appointment booking questions, please visit Customer Service in Online Banking or select Contact Us on the RBC Mobile app.