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RBC Client Relief Program^

RBC Reimburses 50% of Credit Card Interest Charges for Clients Receiving Minimum Payment Deferrals

To help clients with additional financial relief during COVID-19, RBC will be providing personal and small business clients already receiving minimum payment deferrals with a credit to their credit card account(s) to reimburse them for 50% of the interest charged on their account during the period that they are receiving minimum payment deferrals (“relief period”).

Personal and small business credit card clients already receiving minimum payment deferrals will be reimbursed for 50% of interest charged during the relief period.

The credit(s) will be displayed on the client’s upcoming statement(s).

Defer a Credit Card Minimum Payment

If you need more time before your next minimum payment on your credit card account is due, you can request us to temporarily waive the requirements that you pay your minimum payment on your credit cards (deferring your payment), referred to as the relief period. If you are eligible, we will defer your minimum payment for up to three months.

How it Works:

  • During the relief period, we are waiving the requirement that you pay your minimum payment on your credit card.
  • At the end of your requested relief period, your minimum payment will be due and owing as set out in your statement.
  • If no payments are made during the relief period, your minimum payment may be higher at the end of the relief period.
  • During the relief period, you will continue to accrue interest charges at your current annual interest rates. These interest charges will be added to your outstanding balance along with any transactions. This may increase your outstanding balance along with any transactions. This may increase your outstanding balance on your credit card at the end of the relief period.
  • We do not charge interest on accrued interest.
  • If your credit card has BalanceProtector coverage, we will still charge your account a monthly premium.
  • If your credit card is currently set up with an automatic payment, we will cancel this payment and your will need to set it up again later
  • You should carefully evaluate your financial situation and priorities before exercising this option to the extent it is available to you.

How to Apply to Defer a Credit Card Payment

Schedule a call with an advisor using our online booking tool to discuss available options and how we can help.

Book Now

BalanceProtector

If your credit card has BalanceProtector Insurance coverage, please note that choosing to defer your credit card payment will not impact your coverage. BalanceProtector insurance premiums will continue to be charged to your account and increase your outstanding balance. Interest will not be charged on BalanceProtector insurance premiums.

Trip Cancellation/Interruption &
Medical Insurance

On Friday, March 13, 2020, Global Affairs Canada issued a travel advisory stating that Canadians should “Avoid all non-essential travel” applicable to all countries outside of Canada in order to limit the spread of COVID-19.

Refer to Global Affairs website for more information: https://travel.gc.ca/

If you have booked prior to March 13, 2020 at 5:30pm (EST) you may be eligible to submit a Trip Cancellation/Trip Interruption claim.

In accordance with the latest travel advisories, we are also not recommending that clients book new travel at this time, unless it is to arrange for return travel home.

Trip Cancellation/Interruption claims related to COVID-19 will not be payable if the policy was purchased or the trip was booked/paid on an RBC Credit Card, on or after March 13, 2020 at 5:30PM (EST).

Emergency Medical Insurance claims related to COVID-19 will not be payable if you travel anywhere outside of Canada effective March 13, 2020 at 5:30pm (EST).

Submit an Online Claim

IMPORTANT - We are experiencing high call volumes in our claims and advice centre. If possible, please submit your claim online.

We are aware that this global event has resulted in certain travel suppliers offering refunds, date change options and credits to passengers. We recommend that you contact your travel professional or supplier as a first step to discuss your travel options.

Should you wish to submit a claim, you can do so by clicking the button below. You have up to one year from the date your trip was interrupted or cancelled to file your claim.

Submit Online

Frequently Asked Questions

Payments

You can tap your card or mobile phone at most retailers to pay for purchases. No need to touch the terminal. Learn how Contactless Payments work.

Trip Cancellation/Interruption

The following RBC Credit Cards include Trip Cancellation and Trip Interruption Insurance as part of their embedded insurance package:

Personal Cards:

  • RBC Avion Visa Infinite
  • RBC Avion Visa Infinite Privilege for Private Banking
  • RBC Avion Visa Infinite Visa Privilege
  • RBC Avion Visa Platinum
  • RBC Rewards Visa Preferred
  • RBC U.S. Dollar Visa Gold
  • WestJet RBC World Elite Mastercard (Trip Interruption Insurance only)

Business and Commercial Cards

  • RBC Avion Visa Infinite Business
  • RBC Avion Visa Business
  • RBC Commercial Avion

Please refer to RBC Insurance at rbcinsurance.com/covid-19/ for further information on eligibility and claims process.

Please review your Insurance Certificate that was provided when you purchased your travel insurance and refer to RBC at rbcinsurance.com/covid-19/ for further information on eligibility and claims process.

Note: All insurance providers, including RBC Insurance, are experiencing high-call volumes and therefore you may experience longer wait times due to this global situation.

As this situation continues to evolve, we remain committed to supporting you and keeping you informed on COVID-19. Please visit RBC.com as updates continue to get shared and updated through this central location.

The health and well-being of our clients and our employees is of the utmost importance to us at RBC. We appreciate your patience as we work to support you through this time. Thank you for choosing RBC.

Card Insurances

For information regarding Emergency Medical Insurance, Flight Delay Insurance and any other insurance coverages, please refer to your credit card’s Insurance Certificate.

All RBC credit cards offer purchase security and extended warranty insurance and you can now submit your claim online to avoid the long wait times on the phone.

Redeeming

If you booked travel with RBC Rewards, please refer to RBC Rewards to understand your options.

If you have used WestJet dollars or your companion voucher for your trip, please visit WestJet for more information on how to change or cancel your travel.

Defer a Payment

Please contact an advisor to request us to temporarily waive the requirement that you pay your minimum payment on your credit card for up to three months. Please note that approval of deferral requests are not guaranteed.

Yes. Please note that approval of deferral requests are not guaranteed.

Deferred payments will not be reported to credit reporting agencies as missed payments.

The Advisor will inform you of your eligibility for a minimum payment deferral request.

Interest will continue to accrue at your annual interest rates during the relief period. We will add interest charges to your outstanding balance, along with any transactions, which may cause your outstanding balance to increase during the relief period. We do not charge interest on accrued interest.

Dispute a Charge

As you can imagine, we are currently experiencing high call volumes. As such, we ask that you submit your dispute through RBC Online Banking to help you save time by not waiting on hold. Also, our dispute line has limited hours of operation, so by using RBC Online Banking, you can submit your dispute when it is convenient for you.

Before you submit a dispute:

  • Contact the store/service provider to find out if they are able to reverse the charges or offer you a credit.
  • Allow the store/service provider up to 15-20 business days to issue a credit prior to contacting RBC.

If the store/service provider is unable to help, you can contact RBC via the Message Centre in Online Banking. Please ensure you include the following information:

  • Please include "Attention Disputes Team" in your message.
  • Who did you buy the good or service from?
  • When did you make the purchase?
  • How much was the purchase?
  • If you purchased a service that is scheduled for sometime in the future (eg. flight or massage), when is it scheduled to happen?
  • Have you tried to contact the store/service provider?
  • What is the date you tried to cancel the charge or obtain a credit with the store/service provider?
  • Did the store/service provider provide any reason as to why they were unable to cancel/credit the purchase?
  • Why do you want to dispute the charge?

Ready to log into Online Banking to send us a message? We’ll direct you to the Message Centre once you’re logged in. We are currently responding to messages in 5-7 business days.

Login to Online Banking

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