Apply Now or Call 1-800-769-2511
Please choose one of the options below to contact us, or view our Top Questions for help with frequent customer inquiries.
You are on: Top Questions
You are on: Request a credit limit increase?
Request a credit limit increase?
You can submit your request easily through Online Banking. Here’s how:
You can also do this by telephone by calling 1-800-769-2512.
You are on: Report my credit card lost or stolen
Report my credit card lost or stolen?
Call our 24-hour toll-free number 1-800-769-2512 or Outside North America: 416-974-7780 (collect) immediately if your RBC Royal Bank credit card is lost or stolen.
Once you have informed us of the loss, we will be able to block the card from future use and issue a new card to you.
You are on: Pay my RBC Royal Bank credit card?
Pay my RBC Royal Bank credit card?
We offer many options to pay your credit card: Online Banking, Telephone Banking, ATM or at your local Branch.
You can make a payment to your RBC Royal Bank Canadian dollar credit card by using Online Banking, by telephone at 1-800-769-2511, at an RBC Royal Bank ATM, or by visiting your local RBC Royal bank branch.
You are on: Notify RBC that I am travelling?
Notify RBC that I am travelling?
Whether you're planning an extended trip or just thinking about getting away for a few days, it is important to notify us of your travel plans if you expect to use your credit or debit cards while away. You can prevent unexpected blocks from being placed on these cards which could be triggered when payments are made from locations you don't usually frequent.
To tell us about your travel plans, please contact us in one of the following ways:
Through Online Banking
You are on: See my RBC Rewards® point balance and redeem my points?
See my RBC Rewards® point balance and redeem my points?
You can check how many RBC Rewards points you have, and redeem them for merchandise, gift cards/certificates and RBC Financial Rewards vouchers online. There are two ways you can do this:
If you're enrolled to do online banking with RBC, you can view and redeem your points through Online Banking. Here's how:
1. From the Accounts Summary tab under My Accounts click on RBC Rewards “Go to RBC Rewards”, or alternatively from the Banking tab under My Accounts, select the credit card account and click on RBC Rewards “Go to RBC Rewards”.
Your available RBC Rewards points will display on the screen.
2. To redeem your points click on the category from the left hand menu from which you would like to redeem or select “Learn More” under any of the categories displayed on the screen.
To redeem your RBC Rewards points for travel go to www.rbcrewards.com and click on “Travel Rewards” located on the left side of the website, then click on “Book Your Trip”.
Or you can call the RBC Rewards Travel Centre at 1-877-636-2870, Monday to Friday, from 7am to midnight EST, and 7am – 9pm EST, Saturday and Sunday.
If you have access to RBC Royal Bank Online Banking, please sign in and send us a secure message. Otherwise please fill out the form below but remember not to include any personal or confidential information.+
If you're not enrolled in RBC Royal Bank Online Banking, visit Welcome to Online Banking and then click on 'Enrol now' to get started today.
You can expect our response within 1-2 days. If your need is urgent - call us.
* Required Information
+Regular, unencrypted email is not secure. Never include personal or confidential information in a regular email. To discuss your personal information with us safely, send us a message via the RBC Royal Bank Online Banking message centre or one of our other secure message centres, or contact us by phone.
RBC will never ask you to provide, confirm or verify personal, login or account information through regular email or ask you to sign in to any online service. If you receive an email of this type, that appears to be from RBC, please forward it to firstname.lastname@example.org and then delete it. For more information please visit Email & Website Fraud.
You are on: Phone
|General Inquiries|| Within North America: 1-800-769-2512
International Calling: Click here for more details
|Lost or Stolen Cards|| Within North America: 1-800-769-2512
International Calling: Click here for more details
|Verified by Visa® or MasterCard SecureCode||1-800-769-2512|
|TTY (Telecommunications Device for the Hearing Impaired)||1-800-769-2518|
|BalanceProtector Premiere™ plan — Assurant Solutions‡||1-888-896-2766|
|InfoProtector~ Card Registry||1-877-773-7774|
|Credit Card Applications||1-800-769-2511|
|Classic — RBC Insurance||1-800-511-4607|
|RBC Royal Bank Travel Redemption Centre||1-877-636-2870|
|Talk & Save™||1-877-769-2566|
|Esso Call Centre||1-800-567-3776|
|Starbucks Call Centre||1-800-782-7282|
|WestJet Call Centre||1-888-937-8538|
|Asia Miles Points Redemption||1-877-631-6283
|RBC Royal Bank® Visa* CreditLine for Small Business™ & Visa Expense Insurance Inquiries||1-800-426-5333|
|British Airways Executive Club Points Redemptions||1-800-452-1201|
|Wallet Card of important credit card phone numbers||Download and keep this card in your wallet for easy reference.|
‡ Assurant Solutions is a registered trademark of Assurant Inc.
You are on: Mail
|For general inquiries|| RBC Royal Bank
P.O. Box 4402 Station A
|For payments on all products
except US Visa Gold payments
| RBC Royal Bank
P.O. Box 4016 Station A
|US Visa Gold payments|| RBC Royal Bank
P.O. Box 6901 Station A