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Customer Service

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Please choose one of the options below to contact us, or view our Top Questions for help with frequent customer inquiries.

You are on: Top Questions

Frequently Asked Questions

 

How Do I...

You are on: Request a credit limit increase?

Request a credit limit increase?

You can submit your request easily through Online Banking. Here’s how:

  1. Sign in to Online Banking.
  2. Click on the Banking tab.
  3. Select the credit card you would like to increase the limit for.
  4. Select "Change Credit Limit" in the left-hand menu.
  5. Follow the on-screen prompts.

You can also do this by telephone by calling 1-800-769-2512.

You are on: Report my credit card lost or stolen

Report my credit card lost or stolen?

Call our 24-hour toll-free number 1-800-769-2512 or Outside North America: 416-974-7780 (collect) immediately if your RBC Royal Bank credit card is lost or stolen.

Once you have informed us of the loss, we will be able to block the card from future use and issue a new card to you.

You are on: Pay my RBC Royal Bank credit card?

Pay my RBC Royal Bank credit card?

We offer many options to pay your credit card: Online Banking, Telephone Banking, ATM or at your local Branch.

You can make a payment to your RBC Royal Bank Canadian dollar credit card by using Online Banking, by telephone at 1-800-769-2511, at an RBC Royal Bank ATM, or by visiting your local RBC Royal bank branch.

You are on: Notify RBC that I am travelling?

Notify RBC that I am travelling?

Notify us of your travel plans under following circumstances:

  • If you expect to use your debit card while travelling within North America (Canada, US and Mexico).
  • If you expect to use your debit and/or credit card while travelling outside North America.

Please ensure your contact information is up to date on Online Banking by selecting Profile and Preferences from the Banking tab, in the event we may need to reach you at home or while travelling.

To tell us about your travel plans, please contact us in one of the following ways:

Through Online Banking

  1. From the Banking tab under My Accounts, select "Profile and Preferences" from the left-hand menu.
  2. Select "Travel Plans" from the Update My Profile section.
  3. Follow a few easy screen prompts.

By Phone
Call us at 1-800-769-2512.

You are on: See my RBC Rewards® point balance and redeem my points?

See my RBC Rewards® point balance and redeem my points?

You can check how many RBC Rewards points you have, and redeem them for merchandise, gift cards/certificates and RBC Financial Rewards vouchers online. There are two ways you can do this:

If you're enrolled to do online banking with RBC, you can view and redeem your points through Online Banking. Here's how:

1. From the Accounts Summary tab under My Accounts click on RBC Rewards “Go to RBC Rewards”, or alternatively from the Banking tab under My Accounts, select the credit card account and click on RBC Rewards “Go to RBC Rewards”.

Your available RBC Rewards points will display on the screen.

2. To redeem your points click on the category from the left hand menu from which you would like to redeem or select “Learn More” under any of the categories displayed on the screen.

To redeem your RBC Rewards points for travel go to www.rbcrewards.com and click on “Travel Rewards” located on the left side of the website, then click on “Book Your Trip”.

Or you can call the RBC Rewards Travel Centre at 1-877-636-2870, Monday to Friday, from 7am to midnight EST, and 7am – 9pm EST, Saturday and Sunday.

 

If you have access to RBC Royal Bank Online Banking, please sign in and send us a secure message. Otherwise please fill out the form below but remember not to include any personal or confidential information.+

If you're not enrolled in RBC Royal Bank Online Banking, visit Welcome to Online Banking and then click on 'Enrol now' to get started today.

You can expect our response within 1-2 days. If your need is urgent - call us.

* Required Information

Please limit your response to 3000 characters (including spaces).

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Preferred Method of Contact



+Regular, unencrypted email is not secure. Never include personal or confidential information in a regular email. To discuss your personal information with us safely, send us a message via the RBC Royal Bank Online Banking message centre or one of our other secure message centres, or contact us by phone.

RBC will never ask you to provide, confirm or verify personal, login or account information through regular email or ask you to sign in to any online service. If you receive an email of this type, that appears to be from RBC, please forward it to information.security@rbc.com and then delete it. For more information please visit Email & Website Fraud.

You are on: Phone

Contact Phone Numbers

Table caption
Service Phone number
General Inquiries Within North America: 1-800-769-2512
International Calling: Click here for more details
Lost or Stolen Cards Within North America: 1-800-769-2512
International Calling: Click here for more details
Verified by Visa® or MasterCard SecureCode 1-800-769-2512
TTY (Telecommunications Device for the Hearing Impaired) 1-800-769-2518
BalanceProtector Premiere® coverage - Insurer 1-888-896-2766
InfoProtector~ Card Registry 1-877-773-7774
Credit Card Applications 1-800-769-2511
Classic — RBC Insurance 1-800-511-4607
Royal Direct 1-800-769-2511
RBC Royal Bank Travel Redemption Centre 1-877-636-2870
Talk & Save™ 1-877-769-2566
Esso Call Centre 1-800-567-3776
Starbucks Call Centre 1-800-782-7282
WestJet Call Centre 1-888-937-8538
Asia Miles Points Redemption 1-877-631-6283
(English, Chinese)
RBC Royal Bank® Visa* CreditLine for Small Business™ & Visa Expense Insurance Inquiries 1-800-426-5333
PC/Online Banking 1-800-769-2555
British Airways Executive Club Points Redemptions 1-800-452-1201
Wallet Card of important credit card phone numbers Download and keep this card in your wallet for easy reference.

You are on: Mail

Contact Mail

Table caption
Service Address
For general inquiries RBC Royal Bank
P.O. Box 4402 Station A
Toronto, ON,
M5W 3V1
For payments on all products
except US Visa Gold payments
RBC Royal Bank
P.O. Box 4016 Station A
Toronto, ON
M5W 2E6
US Visa Gold payments RBC Royal Bank
P.O. Box 6901 Station A
Toronto, ON
M5W 1X6
 

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