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RBC Royal Bank

Online/Mobile Banking Technical Support 1-800-769-2555
Everyday Banking 1-800-769-2511
Client Cards
Banking & Savings
Accounts
 
Telephone Banking
Credit Cards 1-800-769-2512
Borrowing & Credit 1-800-769-2511
Mortgages
Loans & Lines of Credit
Investments 1-800-463-3863
RRSPs, RESPs and TFSAs
Mutual Funds and GICs
TTY Line 1-800-661-1275
International Calling Click here (opens new window)
for more details
Insurance
HomeProtector Insurance
Optional protection for RBC Royal Bank Mortgages
LoanProtector Insurance
Optional protection for RBC Royal Bank Loans
Monday to Friday,
8:00 am to 10:00 pm
1-800-769-2523
Business Loan Insurance Plan
Monday to Friday,
8:00 am to 10:00 pm
1-800-769-2523
BalanceProtector PremiereTM plan
Optional protection for RBC Royal Bank credit card payments
Monday to Friday,
8:00 am to 8:00 pm ET
1-888-896-2766
Travel HealthProtector®
(THP) Insurance
1-866-625-3508

RBC Direct Investing™

1-800-769-2560

RBC Dominion Securities

1-888-820-8006

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Contact a local branch

Use this Branch and ATM Locator (opens new window) to find the address, phone number, and hours of operation of a branch that is convenient for you.

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Everyday Banking
Canada & US: 1-800-769-2511 (toll-free)
RBC Royal Bank Client Card
Canada & US: 1-800-769-2511 (toll-free)
Outside Canada & US: 1-506-864-2275 (collect)
TTY Line: 1-800-668-9874 (hearing impaired)
 
Travel Insurance
To request medical assistance and consultation, payment assistance or to contact our Emergency Message Centre, please call anytime:
Canada & US: 1-800-222-9978
Mexico: 001-800-514-1889 (toll-free)
Overseas: 1-905-816-2562 (collect)
Fax Number
Canada & US: 1-888-298-6340
Outside Canada & US: 1-905-813-4719
If you purchased travel insurance through a travel agency, please refer to your policy booklet for contact information or contact that travel agency.

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Send us a Secure Email

Ask us a question through Online Banking . We typically reply to secure email within 2 business days. If your need is urgent please contact us by phone.

Messages sent to us through the Online Banking Message Centre are communicated directly to RBC Royal Bank and are not sent across the Internet like regular email.

Please do not include your Password or PIN in your messages to us. Your password and PIN are the keys to your financial information and must be kept secret at all times.

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Need hands-on guidance banking online?
Share your screen with us.


What is screen sharing?

Screen sharing, also known as "co-browsing", allows you to share your computer screen with an RBC representative so they can see what you're seeing. This way, the rep can more easily troubleshoot problems you may be experiencing while banking online. Or, it can help them guide you through an application or provide step-by-step instructions for using one of our interactive online tools

 

How to Share your screen:

  1. Close any non-RBC applications on your desktop that you do not want us to see.
  2. Call 1-800-769-2555 to speak with an RBC Royal Bank representative, and leave this browser window open.
  3. Once connected with a representative tell them you'd like to share your screen.
  4. The representative will provide you a Co-Browse Access Code. Enter it in the Access Code field below and click Accept.
  5. The representative will now be able to view your computer screen and may use a pointer to help guide you. You maintain total control of your computer; only you will be able to enter or submit information.
*Required field
Co-Browse Access Code: