{"id":74485,"date":"2023-09-14T00:00:00","date_gmt":"2023-09-14T00:00:00","guid":{"rendered":""},"modified":"2024-02-28T12:02:34","modified_gmt":"2024-02-28T17:02:34","slug":"ask-the-experts-how-to-protect-your-business-from-fraud-and-cyber-threats-in-2023","status":"publish","type":"rbc_my_money_matter","link":"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/money-academy\/cyber-security\/cyber-security-for-business\/ask-the-experts-how-to-protect-your-business-from-fraud-and-cyber-threats-in-2023\/","title":{"rendered":"Ask the Experts: How to Protect your Business from Fraud and Cyber Threats"},"content":{"rendered":"<div class=\"wp-block-rbc-single-article-header\">\n\t<section class=\"section-grey cover pad-t-hlf\">\n\t\t<div class=\"section-inner w-half w-mob-full centered-margin cover section-grey pad-tb-0\">\n\t\t\t\t\t\t\t<div class=\"inline-block pill-container pill-taxonomies\">\n\t\t\t\t\t<div class=\"mar-b-hlf mob-mar-b snipe pill is-style-blue-pill\">\n\t\t\t\t\t\t<a class=\"primary-taxonomy\" href=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/topic\/cyber-tips\/\">\n\t\t\t\t\t\t\t<span>Cyber Tips<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<h1 class=\"mar-b-hlf mar-t-0 mob-pad-lr-hlf h2 has-black-color\">Ask the Experts: How to Protect your Business from Fraud and Cyber Threats<\/h1><p class=\"mar-b-0 mob-pad-lr-hlf author-text\">By Diane Amato<\/p>\t\t\t\t\t<div class=\"featured-image-wrapper pos-rel\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"930\" height=\"620\" src=\"https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2023\/09\/image-930x620-7.jpg?quality=80\" class=\" cover-image  wp-post-image\" alt=\"A business owner holding a smartphone with a lock icon on the screen\" srcset=\"https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2023\/09\/image-930x620-7.jpg 930w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2023\/09\/image-930x620-7.jpg?resize=300,200 300w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2023\/09\/image-930x620-7.jpg?resize=768,512 768w\" sizes=\"auto, (max-width: 930px) 100vw, 930px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t<\/section>\n\t<div class=\"article mar-t-dbl\">\n\t\t\t\t<section>\n\t\t\t<div class=\"section-inner socials-section\">\n\t\t\t\t<div class=\"top-socials-bar mob-mar-b-hlf\">    <div class=\"social-links mob-mar-b-hlf mob-mar-t-hlf\">\n            <a class=\"social-button-wrapper sharing-custom sharing-email\" href=\"mailto:?subject=Ask the Experts: How to Protect your Business from Fraud and Cyber Threats &#038;body=Hi, I thought you might be interested in this article from RBC My Money Matters: https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/money-academy\/cyber-security\/cyber-security-for-business\/ask-the-experts-how-to-protect-your-business-from-fraud-and-cyber-threats-in-2023\/\">\n        <img decoding=\"async\" src=\"https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/plugins\/rbc-blocks\/assets\/img\/icons\/icon-email.svg\"\n          alt=\"envelope icon\">\n        <span>\n          Email        <\/span>\n      <\/a>\n      <div class=\"social-button-wrapper sharing-copy-wrapper\">\n        <button class=\"sharing-custom sharing-copy\" data-url=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/money-academy\/cyber-security\/cyber-security-for-business\/ask-the-experts-how-to-protect-your-business-from-fraud-and-cyber-threats-in-2023\/\">\n          <img decoding=\"async\"\n            src=\"https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/plugins\/rbc-blocks\/assets\/img\/icons\/icon-related.svg\"\n            alt=\"copy icon\">\n          <span id=\"sharing-copyUrl-Label\">\n            Copy URL          <\/span>\n        <\/button>\n        <input type=\"text\" class=\"sharing-copy-text\" aria-labelledby=\"sharing-copyUrl-Label\">\n      <\/div>\n    <\/div>\n  <\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section>\n\t\t\t<div class=\"section-inner w-half w-mob-full centered-margin pad-tb-0 mob-mar-t-hlf mob-mar-b\">\n\t\t\t\t<p class=\"cover-pub-line text-xs mar-b-hlf\">Published September 14, 2023 \u2022 5 Min Read<\/p>\t\t\t<\/div>\n\t\t<\/section>\n\t<\/div>\n<\/div>\n\n\n\n<section class=\"wp-block-rbc-section-block  pos-rel\" style=\"border-radius:0px\">\n<div class=\"wp-block-rbc-section-inner-block  section-inner w-half w-mob-full\" style=\"border-radius:0x\">\n<p>A <a href=\"https:\/\/discover.rbcroyalbank.com\/its-fraud-awareness-month-5-cyber-safety-tips-to-protect-your-business\/\" target=\"_blank\" rel=\"noopener\">recent RBC poll<\/a> revealed that 44 per cent of business owners anticipate becoming a victim of cybercrime in the next 12 months. Given the steady increase in cybercrime incidents in Canada, owners are on guard and aware of the risks. But how can owners defend their businesses against them?<\/p>\n\n\n\n<p>Joining the webinar <i>How to Protect Your Business from Fraud and Cyber Threats in 2023<\/i> is Michael Argast, CEO and Co-Founder of <a href=\"https:\/\/kobalt.io\/?utm_source=rbc&amp;utm_medium=blog&amp;utm_campaign=discover-learn-march-advice-event\" target=\"_blank\" rel=\"noopener\">Kobalt.io<\/a>, a leading Canadian firm that manages all aspects of cybersecurity programs for small and medium-sized businesses.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-catch-an-on-demand-recording\">Catch an on-demand recording:<\/h2>\n\n\n\t\n\t<div class=\"wp-block-tk-spacer id-303f305e-4fc1-47a5-8ff3-d7c43086ef2c\" aria-hidden=\"true\"><\/div>\n\t\n\n\n<div class=\"wp-block-group is-style-most-popular-issues most-popular-issues is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading mob-mar-b-hlf mar-b-hlf\" id=\"h-how-to-protect-your-business-from-fraud-and-cyber-threats-in-2023\">How to Protect Your Business from Fraud and Cyber Threats in 2023<\/h3>\n\n\n\n<div class=\"wp-block-group is-style-most-popular-issues most-popular-issues is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-04ef96da wp-block-group-is-layout-flex\">\n<div class=\"wp-block-rbc-icon-block mar-r mob-mar-r\"><img loading=\"lazy\" decoding=\"async\" width=\"75\" height=\"75\" class=\"icon icon-80\" src=\"https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/plugins\/rbc-blocks\/\/assets\/img\/icons\/icon-shield.svg\" alt=\"icons\/icon-shield\" \/><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"mar-b-hlf mob-mar-b-qtr\">Jim Mills, Senior Director, Cyber Resiliency and Response at RBC joins the panel to discuss the top schemes cybercriminals are using and how owners can combat cybercrime. [English event]<\/p>\n\n\n\n<p class=\"mar-b mob-mar-b-hlf\"><a href=\"https:\/\/rbc.rev.vbrick.com\/embed?id=c45e83a3-ed20-4ccc-b8c5-06a255d28af1\" target=\"_blank\" data-dig-id=\"LP-57958-6675937e\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Watch Now\" class=\"rbc-link-format goto-link\" data-icon-class=\"goto-link\" rel=\"noreferrer noopener\">Watch Now<\/a><br>Password: <strong><code>RBCsmallbiz<\/code><\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Top cybersecurity threats<\/h4>\n\n\n\n<p>According to Statistics Canada <a href=\"https:\/\/www150.statcan.gc.ca\/n1\/daily-quotidien\/221018\/dq221018b-eng.htm\" target=\"_blank\" rel=\"noopener\">2021 data<\/a>, 16 per cent of small businesses, 25 per cent of medium-sized businesses, and 37 per cent of large businesses have reported being impacted by cyber security incidents. As Argast explains, cyber incidents usually happen when a fraudster gains access to a business email system and waits for the right opportunity to come along \u2014 then they go into action.<\/p>\n\n\n\n<p>Indeed, <b>Business Email Compromise<\/b> (BEC) continues to be a very successful access point for businesses. A scam that involves an attacker gaining access to a business email account and imitating the owner&#8217;s identity, BEC is a popular tactic to defraud a company, its employees, customers or partners.<\/p>\n\n\n\n<p><b>Argast provides steps to help protect clients and employees from BEC scams:<\/b><\/p>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc\">\n<li class=\"wp-block-rbc-list-item\">\n<p>Have clear procedures for validating and identifying callers prior to giving out any privileged information<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Establish processes around requests to change payment, account or contact details (i.e., do not confirm details in an email response \u2014 pick up the phone!)<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Maintain separations of duties for employees creating payments and those approving them<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Carefully look at business emails to ensure the address is recognizable and phone numbers are accurate<\/p>\n<\/li>\n<\/ul>\n\n\n\n<p><b>Ransomware<\/b> is another type of threat that gets significant attention in the media \u2014 and is popular with cyber criminals. In this instance, criminals hold data hostage, looking for some form of payment. \u201cCyber gangs have proliferated now and rival the world&#8217;s largest drug cartels for sophistication,&#8221; says Mills. \u201cA growing number of these cyber gangs operate ransomware as a business model and sell stolen data on the dark web,&#8221; he adds. A ransom could cost $100,000 &#8211; $200,000, although an IBM analysis last year showed some as high as $40 million.<\/p>\n\n\n\n<p>While there are a number of steps you can take to help protect yourself from a ransomware attack, Mills&#8217; top three are:<\/p>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-roman-lower-list\">\n<li class=\"wp-block-rbc-list-item\">\n<p>Apply software updates and patches to keep systems up to date<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Change default passwords<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Train staff to recognize suspicious emails<\/p>\n<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">The importance of employee awareness and training programs<\/h4>\n\n\n\n<p>Training your staff is one of the most important elements in protecting a business from becoming a victim of cybercrime \u2014 and it&#8217;s a fundamental service Kobalt.io provides.<\/p>\n\n\n\n<p>\u201cOne of the things I learned over the last couple of years is the impact of operating on a remote basis \u2014 when I can&#8217;t just walk across the hall and have a conversation with my team, it&#8217;s a bit harder to know what&#8217;s going on,&#8221; he says. So Kobalt.io developed employee training and implemented phishing tests to help their teams identify suspicious emails. \u201cIt helps to keep the team aware of the potential risks, and as a business owner, it gives me peace of mind that we&#8217;re doing all we can to ensure the safety of our finances and operations.&#8221;<\/p>\n\n\n\n<p>After all, many businesses have introduced new communications channels to help keep teams connected in recent years \u2014 and more channels mean employees can get overloaded with messages.<\/p>\n\n\n\n<p>\u201cWhen we&#8217;re dealing with a volume of messages coming at us every day from diverse channels, it&#8217;s hard to be as consistently vigilant as when we were just concerned about email scams.&#8221; However, as Argast further explains, the multi-channel environment offers an alternate communication method to validate a suspicious email or text.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">The one thing business owners should do to help protect themselves<\/h4>\n\n\n\n<p>Recognizing that business owners \u2014 particularly small business owners \u2014 have budget and resource constraints, the idea of implementing sweeping cyber security measures may feel out of reach. Argast and Mills, therefore, offer the one thing they feel owners should do to keep their businesses, their clients and their employees secure.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Argast: User\/Employee education<\/h5>\n\n\n\n<p>Michael Argast emphasizes that user education is critical to long-term success. \u201cIt will help build a culture of talking about and thinking about security in your organization.&#8221;<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Mills: System patching<\/h5>\n\n\n\n<p>Jim Mills feels the single biggest impact a business can have on their cyber security is to keep systems up to date by patching. \u201cMore and more vulnerabilities are being realized, and more and more software is being developed,&#8221; he explains. \u201cGenerally, the way into organizations is by taking advantage of these vulnerabilities that provide access to the systems.&#8221; So it&#8217;s important when you and staff receive official notifications to update software, it&#8217;s done on time.<\/p>\n\n\n\n<p>Mills also recommends having a cyber security crisis management plan. If you need help getting started, RBC offers a <a href=\"https:\/\/www.rbc.com\/cyber-security\/_assets-custom\/pdf\/rbc-cyber-security-crisis-management-template-for-smbs_final_en.pdf\" target=\"_blank\" rel=\"noopener\">template<\/a> business owners can use as a foundation for managing cyber security incidents.<\/p>\n\n\n\n<p>Visit <a href=\"http:\/\/rbc.com\/cyber\/business\" target=\"_blank\" rel=\"noopener\">rbc.com\/cyber\/business<\/a> for more tips and resources to help business owners manage their cybersecurity.<\/p>\n\n\n\n<p><sup>*<\/sup> <a href=\"https:\/\/www.antifraudcentre-centreantifraude.ca\/index-eng.htm\" target=\"_blank\" rel=\"noopener\">The Canadian Anti-Fraud Centre<\/a><\/p>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-rbc-rbc-default-collapsible\"><p><button class=\"collapse-toggle collapsed\" data-target=\"#collapse834a1009\" data-toggle=\"collapse\" aria-expanded=\"false\" aria-controls=\"collapse834a1009\" data-dig-id=\"LP-57738-834a1009\" data-dig-category=\"LP\" data-dig-action=\"accordion closed\" action-closed=\"accordion closed\" action-opened=\"accordion open\" data-dig-label=\"Things our lawyers want you to know\"><span>Things our lawyers want you to know<\/span><span>Things our lawyers want you to know<\/span><\/button><\/p><div class=\"collapse-content collapse\" id=\"collapse834a1009\">\n<div class=\"wp-block-rbc-collapsible-inner-block collapse-inner\">\n<p>This article is intended as general information only and is not to be relied upon as constituting legal, financial or other professional advice. A professional advisor should be consulted regarding your specific situation. Information presented is believed to be factual and up-to-date but we do not guarantee its accuracy and it should not be regarded as a complete analysis of the subjects discussed. All expressions of opinion reflect the judgment of the authors as of the date of publication and are subject to change. No endorsement of any third parties or their advice, opinions, information, products or services is expressly given or implied by Royal Bank of Canada or any of its affiliates.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\t\n\t<div class=\"wp-block-tk-spacer id-6a417b26-0b95-48a4-a186-a7c47f0e1362\" aria-hidden=\"true\"><\/div>\n\t\n\n\n<p class=\"has-text-align-center h5 mar-b\"><strong>Share This Article<\/strong><\/p>\n\n\n\n\t\t<div class=\"socials-block\">\n\t\t\t    <div class=\"social-links mob-mar-b-hlf mob-mar-t-hlf\">\n            <a class=\"social-button-wrapper sharing-custom sharing-email\" href=\"mailto:?subject=Ask the Experts: How to Protect your Business from Fraud and Cyber Threats &#038;body=Hi, I thought you might be interested in this article from RBC My Money Matters: https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/money-academy\/cyber-security\/cyber-security-for-business\/ask-the-experts-how-to-protect-your-business-from-fraud-and-cyber-threats-in-2023\/\">\n    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<\/div>\n  \t\t<\/div>\n\n\t\t\n\n\t\n\t<div class=\"wp-block-tk-spacer id-e47ed77c-c8bc-45da-a672-d0c4d7b1425e\" aria-hidden=\"true\"><\/div>\n\t\n\n\n\t\t\t<div class=\"wp-block-rbc-single-post-topics related-topics-links\">\n\t\t\t\t<p class=\"h5 mar-r-hlf\">Topics:<\/p>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/topic\/cyber-tips\/\" class=\"btn topic mar-t-0 mar-r-qtr mar-b-hlf\">Cyber Tips<\/a>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/topic\/entrepreneur\/\" class=\"btn topic mar-t-0 mar-r-qtr mar-b-hlf\">Entrepreneur<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n\n\n<section class=\"wp-block-rbc-section-block  pos-rel mob-pad-t-dbl\" style=\"border-radius:0px\">\n<div class=\"wp-block-rbc-section-inner-block  section-inner\" style=\"border-radius:0x\">\n<h2 class=\"wp-block-heading mar-b mob-mar-b-dbl mar-t-0\" id=\"h-read-this-next\">Read This Next<\/h2>\n\n\n\t\t\t<div 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srcset=\"https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2026\/03\/Digital-Safety-Scams-Personal-Article-Image_EN.jpg 1080w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2026\/03\/Digital-Safety-Scams-Personal-Article-Image_EN.jpg?resize=300,225 300w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2026\/03\/Digital-Safety-Scams-Personal-Article-Image_EN.jpg?resize=768,576 768w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2026\/03\/Digital-Safety-Scams-Personal-Article-Image_EN.jpg?resize=1024,768 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card-details mob-mar-b-0 mob-mar-t-0 pad-r-0 col-md-12 col-xs-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"primary-taxonomy primary-link\" href=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/money-academy\/cyber-security\/understanding-cyber-security\/\">\n\t\t\t\t\t\tUnderstanding Cyber Safety\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/money-academy\/cyber-security\/understanding-cyber-security\/digital-safety-and-scams-how-to-protect-yourself-online\/\" class=\"card-title h4 mar-t-0\">Digital Safety and Scams: How to Protect Yourself Online<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n<style class=\"advgb-styles-renderer\">\n\t\t.wp-block-tk-spacer.id-303f305e-4fc1-47a5-8ff3-d7c43086ef2c {\n\t\theight: 20px;\n\t}\n\n\t@media ( max-width: 480px ) {\n\t\t.wp-block-tk-spacer.id-303f305e-4fc1-47a5-8ff3-d7c43086ef2c {\n\t\t\theight: 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Experts share current threats and ways to help protect your business.<\/p>\n","protected":false},"author":10,"featured_media":74486,"parent":57323,"menu_order":0,"template":"","meta":{"_acf_changed":false,"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"tags":[135,157],"rbc_content_type":[31],"rbc_audience":[110],"rbc_lob_group":[35],"rbc_difficulty_level":[33],"rbc_mmm_category":[321,376,304],"class_list":["post-74485","rbc_my_money_matter","type-rbc_my_money_matter","status-publish","has-post-thumbnail","hentry","tag-cyber-tips","tag-entrepreneur","rbc_content_type-article","rbc_audience-business-owners","rbc_lob_group-business","rbc_difficulty_level-beginner","rbc_mmm_category-cyber-security","rbc_mmm_category-cyber-security-for-business","rbc_mmm_category-money-academy"],"acf":{"contently_publication_id":"369082","custom_author":"Diane Amato","rbc_video_header":"","rbc_media_duration":"","rbc_toc_for_mmm_tag":"h2","rbc_toc_for_mmm_limit":6,"rbc_toc_for_mmm":null,"rbc_toc_for_mmm_action":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<meta name=\"description\" content=\"Cybercrime is on the rise and affecting business owners across Canada. 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