{"id":85673,"date":"2024-03-15T13:40:05","date_gmt":"2024-03-15T17:40:05","guid":{"rendered":""},"modified":"2024-11-29T17:55:49","modified_gmt":"2024-11-29T22:55:49","slug":"want-to-introduce-ai-into-your-workflows-heres-some-advice","status":"publish","type":"rbc_my_money_matter","link":"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/business\/right-sized-business-advice\/commercial\/want-to-introduce-ai-into-your-workflows-heres-some-advice\/","title":{"rendered":"Want to introduce AI into your workflows? Here\u2019s some advice."},"content":{"rendered":"<div class=\"wp-block-rbc-single-article-header\">\n\t<section class=\"section-grey cover pad-t-hlf\">\n\t\t<div class=\"section-inner w-half w-mob-full centered-margin cover section-grey pad-tb-0\">\n\t\t\t\t\t\t\t<div class=\"inline-block pill-container pill-taxonomies\">\n\t\t\t\t\t<div class=\"mar-b-hlf mob-mar-b snipe pill is-style-blue-pill\">\n\t\t\t\t\t\t<a class=\"primary-taxonomy\" href=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/topic\/commercial-insights\/\">\n\t\t\t\t\t\t\t<span>Commercial Insights<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<h1 class=\"mar-b-hlf mar-t-0 mob-pad-lr-hlf h2 has-black-color\">Want to introduce AI into your workflows? Here\u2019s some advice.<\/h1><p class=\"mar-b-0 mob-pad-lr-hlf author-text\">By Lianne Stewart<\/p>\t\t\t\t\t<div class=\"featured-image-wrapper pos-rel\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"631\" src=\"https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2024\/03\/iStock-1223789403.jpg?quality=80\" class=\" cover-image  wp-post-image\" alt=\"Woman on her laptop\" srcset=\"https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2024\/03\/iStock-1223789403.jpg 2205w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2024\/03\/iStock-1223789403.jpg?resize=300,185 300w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2024\/03\/iStock-1223789403.jpg?resize=768,473 768w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2024\/03\/iStock-1223789403.jpg?resize=1024,631 1024w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2024\/03\/iStock-1223789403.jpg?resize=1536,947 1536w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2024\/03\/iStock-1223789403.jpg?resize=2048,1262 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t<\/section>\n\t<div class=\"article mar-t-dbl\">\n\t\t\t\t<section>\n\t\t\t<div class=\"section-inner socials-section\">\n\t\t\t\t<div class=\"top-socials-bar mob-mar-b-hlf\">    <div class=\"social-links mob-mar-b-hlf mob-mar-t-hlf\">\n            <a class=\"social-button-wrapper sharing-custom sharing-email\" href=\"mailto:?subject=Want to introduce AI into your workflows? Here\u2019s some advice. &#038;body=Hi, I thought you might be interested in this article from RBC My Money Matters: https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/business\/right-sized-business-advice\/commercial\/want-to-introduce-ai-into-your-workflows-heres-some-advice\/\">\n        <img decoding=\"async\" src=\"https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/plugins\/rbc-blocks\/assets\/img\/icons\/icon-email.svg\"\n          alt=\"envelope icon\">\n        <span>\n          Email        <\/span>\n      <\/a>\n      <div class=\"social-button-wrapper sharing-copy-wrapper\">\n        <button class=\"sharing-custom sharing-copy\" data-url=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/business\/right-sized-business-advice\/commercial\/want-to-introduce-ai-into-your-workflows-heres-some-advice\/\">\n          <img decoding=\"async\"\n            src=\"https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/plugins\/rbc-blocks\/assets\/img\/icons\/icon-related.svg\"\n            alt=\"copy icon\">\n          <span id=\"sharing-copyUrl-Label\">\n            Copy URL          <\/span>\n        <\/button>\n        <input type=\"text\" class=\"sharing-copy-text\" aria-labelledby=\"sharing-copyUrl-Label\">\n      <\/div>\n    <\/div>\n  <\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section>\n\t\t\t<div class=\"section-inner w-half w-mob-full centered-margin pad-tb-0 mob-mar-t-hlf mob-mar-b\">\n\t\t\t\t<p class=\"cover-pub-line text-xs mar-b-hlf\">Published March 15, 2024 \u2022 6 Min Read<\/p>\t\t\t<\/div>\n\t\t<\/section>\n\t<\/div>\n<\/div>\n\n\n\n<section class=\"wp-block-rbc-section-block  pos-rel\" style=\"border-radius:0px\">\n<div class=\"wp-block-rbc-section-inner-block  section-inner w-half w-mob-full\" style=\"border-radius:0x\">\n<p><strong>To set you up for AI success in 2024, we spoke with experts and early adopters to understand ways to introduce AI technology to your organization this year.<\/strong><\/p>\n\n\n\n<p>Over the past few year, artificial intelligence has transformed work, providing quick support for tasks such as writing, coding or information gathering. It may seem like everyone is jumping aboard the AI train, but a <a href=\"https:\/\/dais.ca\/reports\/automation-nation-ai-adoption-in-canadian-businesses\/\" target=\"_blank\" data-dig-id=\"LP-85673-e4d3d99f\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"recent report\" rel=\"noreferrer noopener\" class=\"rbc-link-format\">recent report<\/a> on its Adoption from Toronto Metropolitan University\u2019s think tank The Dais reveals that only 3.7% of Canadian businesses deployed AI by 2021.<\/p>\n\n\n\n<p>It can feel overwhelming to embrace a world-changing technology without understanding its complexities and challenges. To set you up for AI success in 2024, we spoke with experts and early adopters to understand ways to introduce AI technology to your organization this year.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Start by Starting: Overcoming the Knowledge Gap<\/h2>\n\n\n\n<p>Embracing constantly changing technologies is challenging, and Angus Lockhart, Senior Policy Analyst at The Dais, says the cost of knowledge is a primary obstacle that hinders businesses from experimenting in artificial intelligence. \u201cTaking time to learn about potential AI solutions means spending less time on other parts of the business and in many cases that is hard to justify with unknown returns,\u201d he says.<\/p>\n\n\n\n<p>April Hicke has a potential solution to any reservations about new tech. She is the co-founder &amp; Chief Growth Officer of Toast, a Canadian-grown collective focused on advancing gender equity in the tech industry, and says experimenting in the AI space with a low-cost, low risk starting point can uncover both growth opportunities and immediate returns.<\/p>\n\n\n\n<p>\u201cJust get in there and start playing around,\u201d Hicke recommends. \u201cIt\u2019s accessible, but you just need to access it, see how it works, and then you can start to determine use-cases that work for your business.\u201d<\/p>\n\n\n\n<p>Niket Shah, co-founder of Toronto-based performance marketing agency Acceler8 Labs, only engaged with AI tools that mapped to a broad business goal, such as discovering efficiencies. Early experiments with free tools, like Open AI\u2019s ChatGPT, demonstrated that AI was good at addressing routine work tasks and allowed his team to redirect their efforts on fostering growth in other areas of the business.<\/p>\n\n\n\n<p>While it does take time for a business to discover and adapt new AI solutions, the initial investment can unlock efficiencies that free-up employee time to build and grow the business in other areas.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Empowering employees with new technology<\/h2>\n\n\n\n<p>Boosting efficiencies can energize businesses, yet introducing a new technology like AI may spark genuine concerns about potential job displacement. Empowering employees and investing in their learning and development can circumvent any digital reluctance within teams. \u201cUpskilling your existing team members solves the skill gap while keeping the deep knowledge of business operations that those employees already have,\u201c Lockhart says.<\/p>\n\n\n\n<p>As leaders, both Shah and Hicke wanted their teams to have input in these new tools, and relied on their feedback and quantified the time they saved to determine next steps in this new technology. \u201cWe wanted to ensure that these tools were additive to our business rather than a distraction, which can often be the case with new tools,\u201d Shah says.<\/p>\n\n\n\n<p>Once Acceler8 noted that AI adoption saved about 40 hours of work per week, employees played a role in making a business case to invest in subscriptions to programs like Jasper.AI for copywriting, Canva and Adobe CS for design, MidJourney for image creation, and ChatGPT Plus for insight work.<\/p>\n\n\n\n<p>Toast saved from 250 hours to 520 hours per year by employing AI, so the leadership team not only invested in more tools, but they went one step further to create custom-tailored bots that meet Toast\u2019s marketing voice and tone: all without any knowledge of coding. \u201cCustom GPTs have given us a substantial lift in our internal business processes as we\u2019ve been able to fine tune a few GPTs to help us with things such as writing newsletters, grant applications, and even creating our bias-free job profiles,\u201d Hicke explains.<\/p>\n\n\n\n<p>Employee learning and development not only encourages teams to actively participate in the exploration of AI, it also empowers them to write the path on how the new technology should integrate as a complementary tool to their work.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Where AI needs more support<\/h2>\n\n\n\n<p>While AI has some proven efficiency benefits for businesses, it\u2019s not foolproof. Blindly trusting the technology without any human input can land businesses in trouble with their brand voice and put their information at risk.&nbsp;<\/p>\n\n\n\n<p>When first adopting AI, Acceler8 considered how each AI tool\u2019s privacy and security aligned with their own company\u2019s values and those of their partners.&nbsp; \u201cOnce we had determined that these were the right tools for us, we set up processes on how we can utilize them to make our entire team stronger and deliver better output,\u201d Shah says.<\/p>\n\n\n\n<p>\u201cBusinesses should always be careful when implementing AI systems &#8211; especially if the system will have access to any kind of private information,\u201d Lockhart says, stressing the importance of knowing how information is used, who has access to it, and where it is being stored.<\/p>\n\n\n\n<p>Fortunately, he says work is underway on a new Canadian effort, Bill C-27, that aims to create a framework for how Canada is going to handle privacy when it comes to AI systems. Until there\u2019s more clarity on what that looks like, it\u2019s important to always exercise caution.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u201cDon\u2019t fall behind\u201d<\/h2>\n\n\n\n<p>Despite Canada\u2019s current AI adoption challenges, early adopters in Canada see clear pathways for businesses to navigate this new technology. Businesses that align their AI exploration to a broad business goal and provide their teams with learning and development support, including around privacy and security, may unlock potential benefits.&nbsp; Lockhart stresses that if a business is already taking a proactive stop to seek out AI information, they\u2019ve already done the heavy lifting.<\/p>\n\n\n\n<p>For those eager to learn more, Lockhart says initiatives from Canada&#8217;s AI institutes, including AMII in Alberta, Vector in Ontario, and Mila in Quebec, can guide businesses to success in this burgeoning space.&nbsp;<\/p>\n\n\n\n<p>\u201cThis is one of the largest shifts in the industry since the mobile phone,\u201d Shah says. \u201cDon&#8217;t fall behind or you will be playing catch up very soon.\u201d<\/p>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-rbc-rbc-default-collapsible\"><p><button class=\"collapse-toggle collapsed\" data-target=\"#collapse834a1009\" data-toggle=\"collapse\" aria-expanded=\"false\" aria-controls=\"collapse834a1009\" data-dig-id=\"LP-57738-834a1009\" data-dig-category=\"LP\" data-dig-action=\"accordion closed\" action-closed=\"accordion closed\" action-opened=\"accordion open\" data-dig-label=\"Things our lawyers want you to know\"><span>Things our lawyers want you to know<\/span><span>Things our lawyers want you to know<\/span><\/button><\/p><div class=\"collapse-content collapse\" id=\"collapse834a1009\">\n<div class=\"wp-block-rbc-collapsible-inner-block collapse-inner\">\n<p>This article is intended as general information only and is not to be relied upon as constituting legal, financial or other professional advice. A professional advisor should be consulted regarding your specific situation. Information presented is believed to be factual and up-to-date but we do not guarantee its accuracy and it should not be regarded as a complete analysis of the subjects discussed. All expressions of opinion reflect the judgment of the authors as of the date of publication and are subject to change. No endorsement of any third parties or their advice, opinions, information, products or services is expressly given or implied by Royal Bank of Canada or any of its affiliates.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\t\n\t<div class=\"wp-block-tk-spacer id-80be2447-5fc9-4ac5-8b9d-4c9e56eb38f5\" aria-hidden=\"true\"><\/div>\n\t\n\n\n<p class=\"has-text-align-center h5 mar-b\"><strong>Share This Article<\/strong><\/p>\n\n\n\n\t\t<div class=\"socials-block\">\n\t\t\t    <div class=\"social-links mob-mar-b-hlf mob-mar-t-hlf\">\n            <a class=\"social-button-wrapper sharing-custom sharing-email\" href=\"mailto:?subject=Want to introduce AI into your workflows? Here\u2019s some advice. &#038;body=Hi, I thought you might be interested in this article from RBC My Money Matters: https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/business\/right-sized-business-advice\/commercial\/want-to-introduce-ai-into-your-workflows-heres-some-advice\/\">\n        <img decoding=\"async\" src=\"https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/plugins\/rbc-blocks\/assets\/img\/icons\/icon-email.svg\"\n          alt=\"envelope icon\">\n        <span>\n          Email        <\/span>\n      <\/a>\n      <div class=\"social-button-wrapper sharing-copy-wrapper\">\n        <button class=\"sharing-custom sharing-copy\" data-url=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/business\/right-sized-business-advice\/commercial\/want-to-introduce-ai-into-your-workflows-heres-some-advice\/\">\n          <img decoding=\"async\"\n            src=\"https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/plugins\/rbc-blocks\/assets\/img\/icons\/icon-related.svg\"\n            alt=\"copy icon\">\n          <span id=\"sharing-copyUrl-Label\">\n            Copy URL          <\/span>\n        <\/button>\n        <input type=\"text\" class=\"sharing-copy-text\" aria-labelledby=\"sharing-copyUrl-Label\">\n      <\/div>\n    <\/div>\n  \t\t<\/div>\n\n\t\t\n\n\t\n\t<div class=\"wp-block-tk-spacer id-2f51da0f-8c26-4e59-8a60-d3d0515de5c9\" aria-hidden=\"true\"><\/div>\n\t\n\n\n\t\t\t<div class=\"wp-block-rbc-single-post-topics related-topics-links\">\n\t\t\t\t<p class=\"h5 mar-r-hlf\">Topics:<\/p>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/topic\/commercial-insights\/\" class=\"btn topic mar-t-0 mar-r-qtr mar-b-hlf\">Commercial Insights<\/a>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/topic\/technology\/\" class=\"btn topic mar-t-0 mar-r-qtr mar-b-hlf\">Technology<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n\n\n<section class=\"wp-block-rbc-section-block  pos-rel mob-pad-t-dbl\" style=\"border-radius:0px\">\n<div class=\"wp-block-rbc-section-inner-block  section-inner\" style=\"border-radius:0x\">\n<h2 class=\"wp-block-heading mar-b mob-mar-b-dbl mar-t-0\" id=\"h-read-this-next\">Read This Next<\/h2>\n\n\n\t\t\t<div class=\"related-posts-type-2\">\n\t\t\t\t<div class=\"related-post-list\">\n\t\t\t\t\t<ul class=\"grid-wpr eh-wpr\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class= 'grid-one-third grid-tb-full grid-mob-full mar-b'>\n\t\t\t\t\t\t\t\t\t\t<article class=\"col-wpr mar-b-0 mar-r-0 mar-l-0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"postcard-img-ctr post-card-image col-md-12 col-xs-6 mob-mar-b-0 pad-l-0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2026\/04\/iStock-506515610.jpg?quality=80&amp;w=1024\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"worker overlooking shipping dock\" srcset=\"https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2026\/04\/iStock-506515610.jpg 2121w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2026\/04\/iStock-506515610.jpg?resize=300,200 300w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2026\/04\/iStock-506515610.jpg?resize=768,512 768w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2026\/04\/iStock-506515610.jpg?resize=1024,683 1024w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2026\/04\/iStock-506515610.jpg?resize=1536,1024 1536w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2026\/04\/iStock-506515610.jpg?resize=2048,1365 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card-details mob-mar-b-0 mob-mar-t-0 pad-r-0 col-md-12 col-xs-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"primary-taxonomy primary-link\" href=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/business\/business-stages\/grow-your-business\/\">\n\t\t\t\t\t\tGrow Your Business\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/business\/business-stages\/grow-your-business\/a-3-step-blueprint-to-go-global\/\" class=\"card-title h4 mar-t-0\">Is 2026 THE Year for Canadian Businesses to Expand Internationally? 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height=\"767\" src=\"https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2026\/04\/iStock-1173116341.jpg?quality=80&amp;w=1024\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"cargo ship at shipping dock\" srcset=\"https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2026\/04\/iStock-1173116341.jpg 1440w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2026\/04\/iStock-1173116341.jpg?resize=300,225 300w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2026\/04\/iStock-1173116341.jpg?resize=768,575 768w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2026\/04\/iStock-1173116341.jpg?resize=1024,767 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card-details mob-mar-b-0 mob-mar-t-0 pad-r-0 col-md-12 col-xs-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a 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