{"id":87844,"date":"2026-01-08T10:21:28","date_gmt":"2026-01-08T15:21:28","guid":{"rendered":""},"modified":"2026-01-08T10:53:33","modified_gmt":"2026-01-08T15:53:33","slug":"how-to-protect-your-parents-from-fraud","status":"publish","type":"rbc_my_money_matter","link":"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/money-academy\/cyber-security\/understanding-cyber-security\/how-to-protect-your-parents-from-fraud\/","title":{"rendered":"How to Protect Your Senior Parents from Financial Fraud"},"content":{"rendered":"\n<section class=\"wp-block-rbc-section-block  pos-rel\" style=\"border-radius:0px\">\n<div class=\"wp-block-rbc-section-inner-block  section-inner\" style=\"border-radius:0x\">\n<div class=\"wp-block-rbc-rbc-block drop-shadow pos-rel top-line-blue block-wpr\">\n<div class=\"wp-block-rbc-rbc-block-inner-block block-inner\">\n<h4 class=\"wp-block-heading\" id=\"h-tldr\">TLDR<\/h4>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc\">\n<li class=\"wp-block-rbc-list-item\">\n<p>Fraud is the number one crime against seniors in Canada and often goes unreported.<\/p>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc\">\n<li class=\"wp-block-rbc-list-item\">\n<p>Educating yourself \u2013 and your senior parents \u2013 about common scams is one of the best ways to protect seniors from financial fraud.<\/p>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc\">\n<li class=\"wp-block-rbc-list-item\">\n<p>Security measures, such as strong passwords, multi-factor authentication (MFA), biometric features, and account alerts, can go a long way toward keeping seniors safe.<\/p>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc\">\n<li class=\"wp-block-rbc-list-item\">\n<p>A bank would never ask for\u00a0your password, PIN, full account number, or other sensitive personal or account information via email, text, or an unsolicited phone call.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<p>Fraudsters often target seniors because they assume seniors have a stack of savings in the bank, a higher level of trust, more time to answer phone calls and emails, and limited digital savviness.<\/p>\n\n\n\n<p>Regardless of how accurate this actually is, it\u2019s true that older adults are popular targets for cyber criminals<strong>. <\/strong>In fact, <a href=\"https:\/\/www.canada.ca\/en\/employment-social-development\/corporate\/seniors-forum-federal-provincial-territorial\/fraud-scams.html\" data-dig-id=\"LP-87844-7748ac00\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"according to the Government of Canada,\" class=\"rbc-link-format\">according to the Government of Canada,<\/a>\u00a0 fraud is the leading crime against seniors in Canada. <\/p>\n\n\n\n<p>To help protect your parents and other seniors in your life from being defrauded, stay informed about the <a href=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/money-academy\/cyber-security\/understanding-cyber-security\/7-latest-cyber-scams-targeting-seniors\/\" data-dig-id=\"LP-87844-a774282e\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"latest financial fraud tactics targeting seniors\" class=\"rbc-link-format\">latest financial fraud tactics targeting seniors<\/a> and assist them with taking important security measures.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-here-are-four-ways-you-can-help-protect-your-senior-parents-from-fraud\">Here are four ways you can help protect your senior parents from fraud<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-talk-to-them-about-cyber-fraud\">1. Talk to them about cyber fraud<\/h3>\n\n\n\n<p>Cyber fraud against seniors is not only very common but also highly underreported, as many seniors are embarrassed to have been defrauded by scammers. Talking to them about cybercrime and making them feel safe and comfortable coming to you can go a long way. <\/p>\n\n\n\n<p>Here are some important things to emphasize:<\/p>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc mar-l mob-mar-l\">\n<li class=\"wp-block-rbc-list-item\">\n<p>They can turn to you with questions if something feels off (e.g., they receive a strange email or phone call).<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Fraudsters are extremely clever and create scams that are very convincing \u2013 they are often personal, relevant, and sentimental.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>If they do get scammed, you\u2019re there for support. Providing patience and understanding will make you their go-to for help in case of issues.\u00a0<\/p>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-share-resources-and-articles\">2. Share resources and articles<\/h3>\n\n\n\n<p>Cyber scams are continuously evolving and there are new scams \u2013 or variations of old scams \u2013 cropping up all the time. Talking through red flags and\u00a0<a href=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/money-academy\/cyber-security\/understanding-cyber-security\/fraud-prevention-5-common-scams-and-how-to-defend-against-them\/\" data-dig-id=\"LP-87844-0861c08b\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"how to protect against scams\" class=\"rbc-link-format\">how to protect against scams<\/a> make a meaningful difference in keeping your parents\u2019 finances and information safe.\u00a0<\/p>\n\n\n\n<p>To help keep the people you care about up to date about the latest threats, share <a href=\"https:\/\/www.rbc.com\/cyber-security\/index.html?_gl=1*1gxsvy2*_gcl_au*MzEwNjcyNjc5LjE3NjQ1OTU2Mjc.*_ga*MTc5ODkzOTc5Ny4xNzY0NTk1NjI3*_ga_89NPCTDXQR*czE3Njc4ODM2NDMkbzQ3JGcxJHQxNzY3ODg1NDUwJGo1NCRsMCRoMA..&amp;_ot=1767885461391-1%3A1%2C2%3A1%2C3%3A1%2C4%3A1\" data-dig-id=\"LP-87844-63ba569d\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"RBC\u2019s Cyber Security Hub\u00a0\" class=\"rbc-link-format\">RBC\u2019s Cyber Security Hub\u00a0<\/a>\u2013 it\u2019s a comprehensive resource of articles and videos that is consistently refreshed with the current scams and security tips. Check it regularly and share updates with your parents so they are up to speed. Our <a href=\"https:\/\/www.rbc.com\/cyber-security\/_assets-custom\/pdf\/Checklist_Seniors_EN_final.pdf?_gl=1*16h5yjj*_gcl_au*MzEwNjcyNjc5LjE3NjQ1OTU2Mjc.*_ga*MTc5ODkzOTc5Ny4xNzY0NTk1NjI3*_ga_89NPCTDXQR*czE3Njc4ODM2NDMkbzQ3JGcxJHQxNzY3ODg1NDcwJGozNCRsMCRoMA..\" data-dig-id=\"LP-87844-8ca8e2c9\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Cybersecurity Checklist for Seniors\u00a0\" class=\"rbc-link-format\">Cybersecurity Checklist for Seniors\u00a0<\/a>is another excellent resource to help keep them safe and informed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-help-them-set-up-security-measures\">3. Help them set up security measures<\/h3>\n\n\n\n<p>There are several ways your parents can build up their defenses against cyber fraud. Here are some measures you can help set up for them:<\/p>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc mar-l mob-mar-l\">\n<li class=\"wp-block-rbc-list-item\">\n<p><strong>Strong passwords:<\/strong>\u00a0Passwords are the first line of defense against fraudsters, but many people have less-than-ideal password behaviour. From having simple passwords (such as \u201cpassword\u201d) to using the same passwords for every site, many online users leave themselves open to hacking. Strong passwords are important \u2013 and while they can feel like a pain to set up, they are invaluable in keeping information safe. <a href=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/money-academy\/cyber-security\/understanding-cyber-security\/why-strong-passwords-matter-and-how-to-create-them\/\" data-dig-id=\"LP-87844-1374a524\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Take a look at Why Strong Passwords Matter and How to Create Them\" class=\"rbc-link-format\">Take a look at Why Strong Passwords Matter and How to Create Them<\/a>, and share the tips with your parents.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p><strong>Multi-factor authentication:<\/strong>\u00a0Multi-factor authentication (MFA), also known as two-step verification or two-factor authentication (2FA), makes it harder for cyber criminals to steal information because it uses two separate factors for identification. One is typically a username and password, while the other could be a message to a cellphone. While some apps and websites use MFA automatically, some leave the decision up to the user.\u00a0<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p><strong>Face ID and fingerprint features:<\/strong>\u00a0Like with MFA, these biometric features add an extra layer of security that helps keep data secure.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p><strong>Alerts<\/strong>: There are several types of alerts that send a notification if there is out-of-the-ordinary activity on an account. For instance, a fraud alert will send a notification by text message if there\u2019s an unusual\u00a0<em>Interac<\/em>\u00a0e-Transfer transaction made or if a credit card transaction appears out of place. Your parents can also opt into transaction alerts, which send a notification if, for instance, an account balance drops below a certain set threshold, or a large purchase is made on a credit card.<\/p>\n\n\n\n<p>Signing up for alerts is an excellent way for your parents to stay on top of their money and activity within their financial accounts.\u00a0<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p><strong>Set up Autodeposit for e-Transfers<\/strong>: This service eliminates the need for a security question and answer in every transaction, reducing the risk that someone unintended could intercept the funds.<\/p>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-4-follow-them-on-social-media\">4. Follow them on social media<\/h3>\n\n\n\n<p>Social media isn\u2019t just for the younger generation. More and more older adults, including seniors aged 65 and older, are active on social platforms. According to <a href=\"https:\/\/www.pewresearch.org\/short-reads\/2022\/01\/13\/share-of-those-65-and-older-who-are-tech-users-has-grown-in-the-past-decade\/\" data-dig-id=\"LP-87844-ca3cc399\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"research\" class=\"rbc-link-format\">research<\/a>, more than 43% of seniors were active on social media last year, including Facebook, X (formerly Twitter), and Instagram.\u00a0<\/p>\n\n\n\n<p>As many scams are executed through social media, it might be worth friending or following your parents on the platforms they use. This way, you could spot any suspicious people in their network, take note of scams that pop up in your own feed, and caution them about oversharing. For instance, posting sensitive information such as their phone number and address can give scammers easy access to them. Even details such as their pet\u2019s name and grandchildren\u2019s birthdays are details that could be used to guess passwords and steal vital information. And if they\u2019re posting pics of themselves on vacation, you can warn them that this signals to criminals their house may be empty.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-things-your-bank-would-never-ask-you\">Things your bank would never ask you<\/h2>\n\n\n\n<p>As fraud attempts grow increasingly sophisticated, scammers often impersonate trusted financial institutions into sharing personal information or moving money. Knowing what your bank will never ask you to do is one of the most powerful ways to stop fraud before it starts.<\/p>\n\n\n\n<p><strong>RBC will never ask you to: <\/strong><strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc mar-l mob-mar-l\">\n<li class=\"wp-block-rbc-list-item\">\n<p>Initiate any type of transaction on RBC\u2019s behalf.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Provide one-time codes sent through SMS, emails, or voicemail to identify yourself over the phone or in person.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Download a remote access application.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Disclose your PIN.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>e-Transfer money for any reason.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Perform any digital 2FA for outbound calls, including One Time Passcode, ID verification, or PIN verification.\u00a0<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Create a new online banking password with the Advisor or ask to share your password with anyone.<\/p>\n<\/li>\n<\/ul>\n\n\n\n<p>While seniors are common targets, they don\u2019t have to be easy victims of financial fraud. If you\u2019re there to offer support and guidance, your parents will have a much better chance of spotting fraud, avoiding scams, and keeping their finances and their information safe.<\/p>\n<\/div>\n<\/section>\n\n\n\n<section class=\"wp-block-rbc-section-block  pos-rel has-cool-white-background-color has-background\" style=\"border-radius:0px\">\n<div class=\"wp-block-rbc-section-inner-block  section-inner\" style=\"border-radius:0x\">\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"h-faqs\">FAQs<\/h3>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-accordion aligncenter accordion\" id=\"&quot;accordionSet1\">\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-titleab3f97a1\" class=\"collapse-toggle collapsed\" data-target=\"#accordionab3f97a1\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-87844-ab3f97a1\" aria-controls=\"accordionab3f97a1\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"What does it mean to be defrauded?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>What does it mean to be defrauded?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordionab3f97a1\" role=\"region\" aria-labelledby=\"accordion-titleab3f97a1\"><div class=\"collapse-inner\">\n<p>Being defrauded means someone has intentionally deceived you in order to steal your money, personal information, or access to your accounts. Fraud can happen online, over the phone, through text, or email or even in person. If someone tricks you into sending money or sharing personal details, you have been defrauded.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-titlee4cbcf62\" class=\"collapse-toggle collapsed\" data-target=\"#accordione4cbcf62\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-87844-e4cbcf62\" aria-controls=\"accordione4cbcf62\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"What are some of the latest financial scams targeting seniors?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>What are some of the latest financial scams targeting seniors?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordione4cbcf62\" role=\"region\" aria-labelledby=\"accordion-titlee4cbcf62\"><div class=\"collapse-inner\">\n<p>Fraudsters use many tactics to pressure, scare, or manipulate seniors. Some of the most common scams include:<\/p>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc mar-l mob-mar-l\">\n<li class=\"wp-block-rbc-list-item\">\n<p><strong><a href=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/money-academy\/cyber-security\/understanding-cyber-security\/the-grandparent-scam-what-it-is-and-how-to-protect-yourself\/\" data-dig-id=\"LP-87844-bd898135\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Grandparent scams:\" class=\"rbc-link-format\">Grandparent scams:<\/a><\/strong> In this scam, someone pretends to be a grandchild (or other relative) in trouble and urgently needs money to fix their situation. Fraudsters often use technology to manipulate voices and spoof phone numbers to make the scenario feel authentic.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p><strong><a href=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/money-academy\/cyber-security\/cyber-security-for-business\/how-to-protect-yourself-from-romance-scams\/\" data-dig-id=\"LP-87844-ff886fc3\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Romance scams:\" class=\"rbc-link-format\">Romance scams:<\/a><\/strong> Fraudsters build fake romantic relationships online to gain trust and form emotional connections, often over weeks or months. Once a relationship is established, they claim to be in trouble, travelling, or facing an emergency and urgently ask for money.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p><strong>Sweepstakes scams:<\/strong> Victims are told they\u2019ve won a prize, but first must pay a fee or taxes to claim it.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p><strong><a href=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/money-academy\/cyber-security\/understanding-cyber-security\/bank-impersonation-scams-what-they-are-and-how-to-protect-yourself\/\" data-dig-id=\"LP-87844-32978e95\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Impersonation scams:\" class=\"rbc-link-format\">Impersonation scams:<\/a><\/strong> Criminals pose as banks, government agencies, law enforcement, or utility companies and request money or information \u2013 such as account numbers, login credentials, PINs, or other codes<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p><strong>Computer software or virus scams:<\/strong> Fraudsters claim your computer has a virus and ask you to download software or provide remote access. When this happens, they can take control of your device, install malicious programs, access your online banking, and steal personal information or money from your accounts \u2013 often without you realizing it.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p><strong>Phishing and smishing scams:<\/strong> Emails or texts that appear to be from a trusted company, asking you to click a link or provide personal information. Common phishing and smishing scams today involve fake notifications from delivery companies, banks, or government agencies.<\/p>\n<\/li>\n<\/ul>\n\n\n\n<p>Visit the <a href=\"https:\/\/www.rbc.com\/cyber-security\/alerts\/index.html?_gl=1*19orcf6*_gcl_au*MzEwNjcyNjc5LjE3NjQ1OTU2Mjc.*_ga*MTc5ODkzOTc5Ny4xNzY0NTk1NjI3*_ga_89NPCTDXQR*czE3Njc4ODM2NDMkbzQ3JGcxJHQxNzY3ODg1NTkxJGo0NCRsMCRoMA..&amp;_ot=1767885592499-1%3A1%2C2%3A1%2C3%3A1%2C4%3A1\" data-dig-id=\"LP-87844-73dbf126\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"RBC Scam Alerts\" class=\"rbc-link-format\">RBC Scam Alerts<\/a> page for a current list of scam alerts.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-titled46471cd\" class=\"collapse-toggle collapsed\" data-target=\"#accordiond46471cd\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-87844-d46471cd\" aria-controls=\"accordiond46471cd\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"What are the warning signs of a potential fraudster?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>What are the warning signs of a potential fraudster?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordiond46471cd\" role=\"region\" aria-labelledby=\"accordion-titled46471cd\"><div class=\"collapse-inner\">\n<p>A fraud attempt often includes one or more of these red flags:<\/p>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc mar-l mob-mar-l\">\n<li class=\"wp-block-rbc-list-item\">\n<p>A sense of urgency or pressure to act immediately.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Threats, intimidation, or claims you\u2019ll face consequences for not following their instructions.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Requests for personal or banking information \u2013 especially when contacted out of the blue.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Unusual payment methods, such as e-Transfers, gift cards, cryptocurrency, or wire transfers.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Messages or calls from unknown numbers pretending to be from your bank or government.<\/p>\n<\/li>\n<\/ul>\n\n\n\n<p>A good rule of thumb is this: If something feels rushed, secretive or out of the ordinary, it\u2019s likely a scam.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-titleea7e6880\" class=\"collapse-toggle collapsed\" data-target=\"#accordionea7e6880\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-87844-ea7e6880\" aria-controls=\"accordionea7e6880\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"What are the signs a senior may be a victim of fraud?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>What are the signs a senior may be a victim of fraud?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordionea7e6880\" role=\"region\" aria-labelledby=\"accordion-titleea7e6880\"><div class=\"collapse-inner\">\n<p>Staying attentive to changes in your senior parents\u2019 financial behaviour or emotional state can be one of the most effective ways to protect them from fraud. Even small, unusual actions may be early warning signs that someone might be targeted or taken advantage of.&nbsp;<\/p>\n\n\n\n<p>Here are some red flags to watch out for:<\/p>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc mar-l mob-mar-l\">\n<li class=\"wp-block-rbc-list-item\">\n<p>Large, unexplained withdrawals or frequent transfers.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>New people in their life show sudden interest in their finances.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Missing money, valuables, or unpaid bills despite having money in the bank.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Changes in behaviour such as fear, secrecy, confusion, or reluctance to discuss financial matters.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>New credit accounts or services.<\/p>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-title7517cbe2\" class=\"collapse-toggle collapsed\" data-target=\"#accordion7517cbe2\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-87844-7517cbe2\" aria-controls=\"accordion7517cbe2\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"What to do if you or a senior is being scammed or defrauded?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>What to do if you or a senior is being scammed or defrauded?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordion7517cbe2\" role=\"region\" aria-labelledby=\"accordion-title7517cbe2\"><div class=\"collapse-inner\">\n<p>If you or someone you know is being scammed, taking immediate steps can stop further loss.<\/p>\n\n\n\n<p>Here\u2019s what to do:<\/p>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc mar-l mob-mar-l\">\n<li class=\"wp-block-rbc-list-item\">\n<p>Stop communicating with the suspected fraudster.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Contact your bank right away to freeze or secure accounts.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Change passwords and PINs to protect your information.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Report the incident to your local police and the <a href=\"https:\/\/antifraudcentre-centreantifraude.ca\/index-eng.htm\" data-dig-id=\"LP-87844-90ffbacd\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Canadian Anti-Fraud Centre\" class=\"rbc-link-format\">Canadian Anti-Fraud Centre<\/a>.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Keep records of messages, emails, receipts, or transactions as evidence.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Reach out to a trusted family member or advisor for support and guidance.<\/p>\n<\/li>\n<\/ul>\n\n\n\n<p>The sooner you act, the better your chances of recovering funds and preventing additional loss.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rbc-rbc-collapsible-panel\"><div class=\"accordion-panel\"><button id=\"accordion-titlea26105cf\" class=\"collapse-toggle collapsed\" data-target=\"#accordiona26105cf\" data-toggle=\"collapse\" data-parent=\"#accordionSet1\" aria-expanded=\"false\" data-dig-id=\"LP-87844-a26105cf\" aria-controls=\"accordiona26105cf\" data-dig-category=\"LP\" data-dig-action=\"collapsible closed\" data-dig-label=\"How do I report fraud to RBC?\" action-closed=\"collapsible closed\" action-opened=\"collapsible open\"><div>How do I report fraud to RBC?<\/div><\/button><div class=\"collapse-content collapse\" id=\"accordiona26105cf\" role=\"region\" aria-labelledby=\"accordion-titlea26105cf\"><div class=\"collapse-inner\">\n<p>If you suspect fraud or unauthorized activity, call RBC immediately.<\/p>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc mar-l mob-mar-l\">\n<li class=\"wp-block-rbc-list-item\">\n<p>1-800-769-2511\u00a0(telephone banking)<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>1-800-769-2555\u00a0(online\/mobile banking)<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>1-800-769-2512\u00a0(credit cards)<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>1-800-769-2535\u00a0(RBC Express online banking Client Support Centre)<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>RBC Bank (Georgia), N.A.:\u00a01-800-769-2553<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>TDD\/TYY:\u00a01-800-661-1275<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Outside Canada and the U.S.: Reach us using our <a href=\"https:\/\/www.rbc.com\/cyber-security\/how-to-contact-us\/index.html?_gl=1*1h9l8c8*_gcl_au*MzEwNjcyNjc5LjE3NjQ1OTU2Mjc.*_ga*MTc5ODkzOTc5Ny4xNzY0NTk1NjI3*_ga_89NPCTDXQR*czE3Njc4ODM2NDMkbzQ3JGcxJHQxNzY3ODg1NjM1JGo2MCRsMCRoMA..&amp;_ot=1767885637383-1%3A1%2C2%3A1%2C3%3A1%2C4%3A1\" data-dig-id=\"LP-87844-64c6bb0c\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"International Toll-Free Service\u00a0\" class=\"rbc-link-format\">International Toll-Free Service\u00a0<\/a><\/p>\n<\/li>\n<\/ul>\n\n\n\n<p>If you live in the U.S., please also contact your local authorities as well as the FTC (Federal Trade Commission) at\u00a01-877-438-4338. <\/p>\n\n\n\n<p>You can also visit the <a href=\"https:\/\/www.rbc.com\/cyber-security\/how-to-contact-us\/index.html?_gl=1*tldg2i*_gcl_au*MzEwNjcyNjc5LjE3NjQ1OTU2Mjc.*_ga*MTc5ODkzOTc5Ny4xNzY0NTk1NjI3*_ga_89NPCTDXQR*czE3Njc4ODM2NDMkbzQ3JGcxJHQxNzY3ODg1NjUzJGo0MiRsMCRoMA..&amp;_ot=1767885655100-1%3A1%2C2%3A1%2C3%3A1%2C4%3A1\" data-dig-id=\"LP-87844-27c70357\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Report Fraud to RBC\" class=\"rbc-link-format\">Report Fraud to RBC<\/a> page for a full list of contacts and next steps.<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-rbc-callout-block section-inner callout-block campaign\"><div class=\"callout  horizontal\"><div class=\"callout-content\"><div class=\"callout-copy\">\n<p class=\"has-text-align-center\">It is critical that we all become more cyber aware and safeguard our online activities. <\/p>\n\n\n\n<p class=\"has-text-align-center\">Visit <strong><a href=\"https:\/\/www.rbc.com\/cyber-security\/index.html?_gl=1*g40848*_gcl_au*MzEwNjcyNjc5LjE3NjQ1OTU2Mjc.*_ga*MTc5ODkzOTc5Ny4xNzY0NTk1NjI3*_ga_89NPCTDXQR*czE3Njc4ODM2NDMkbzQ3JGcxJHQxNzY3ODg1NjY0JGozMSRsMCRoMA..\" data-dig-id=\"LP-87844-3b6c1100\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Be Cyber Aware\" class=\"rbc-link-format\">Be Cyber Aware<\/a><\/strong> for more tips.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-rbc-rbc-default-collapsible\"><p><button class=\"collapse-toggle collapsed\" data-target=\"#collapse834a1009\" data-toggle=\"collapse\" aria-expanded=\"false\" aria-controls=\"collapse834a1009\" data-dig-id=\"LP-57738-834a1009\" data-dig-category=\"LP\" data-dig-action=\"accordion closed\" action-closed=\"accordion closed\" action-opened=\"accordion open\" data-dig-label=\"Things our lawyers want you to know\"><span>Things our lawyers want you to know<\/span><span>Things our lawyers want you to know<\/span><\/button><\/p><div class=\"collapse-content collapse\" id=\"collapse834a1009\">\n<div class=\"wp-block-rbc-collapsible-inner-block collapse-inner\">\n<p>This article is intended as general information only and is not to be relied upon as constituting legal, financial or other professional advice. A professional advisor should be consulted regarding your specific situation. Information presented is believed to be factual and up-to-date but we do not guarantee its accuracy and it should not be regarded as a complete analysis of the subjects discussed. All expressions of opinion reflect the judgment of the authors as of the date of publication and are subject to change. No endorsement of any third parties or their advice, opinions, information, products or services is expressly given or implied by Royal Bank of Canada or any of its affiliates.<\/p>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Seniors are often targets of financial fraud. Follow these 4 steps to protect your parents and other seniors from cyber scams and being defrauded.<\/p>\n","protected":false},"author":80,"featured_media":87846,"parent":57322,"menu_order":0,"template":"wp-custom-template-mmm-sticky-nav","meta":{"_acf_changed":false,"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"tags":[524,135],"rbc_content_type":[31],"rbc_audience":[39,93],"rbc_lob_group":[133],"rbc_difficulty_level":[33],"rbc_mmm_category":[321,376,304,375],"class_list":["post-87844","rbc_my_money_matter","type-rbc_my_money_matter","status-publish","has-post-thumbnail","hentry","tag-cyber-security","tag-cyber-tips","rbc_content_type-article","rbc_audience-parents","rbc_audience-seniors","rbc_lob_group-cyber-security","rbc_difficulty_level-beginner","rbc_mmm_category-cyber-security","rbc_mmm_category-cyber-security-for-business","rbc_mmm_category-money-academy","rbc_mmm_category-understanding-cyber-safety"],"acf":{"contently_publication_id":"359120","custom_author":"Royal Bank of Canada","rbc_video_header":"","rbc_media_duration":"","rbc_video_keywords":"","rbc_video_description":"","rbc_video_upload_date":"","rbc_toc_for_mmm_tag":"h2","rbc_toc_for_mmm_limit":6,"rbc_toc_for_mmm":null,"rbc_toc_for_mmm_action":"Generate Table Of Contents"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<meta name=\"description\" content=\"Seniors are often targets of financial fraud. 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