{"id":88685,"date":"2024-08-19T10:36:33","date_gmt":"2024-08-19T14:36:33","guid":{"rendered":"https:\/\/www.rbcroyalbank.com\/en-ca\/?post_type=rbc_my_money_matter&#038;p=88685"},"modified":"2024-10-23T09:18:32","modified_gmt":"2024-10-23T13:18:32","slug":"a-commitment-to-service-technology-and-planning-has-kept-business-booming-at-blast-off-fireworks-businessevolved","status":"publish","type":"rbc_my_money_matter","link":"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/business\/get-inspired\/business-success-stories\/a-commitment-to-service-technology-and-planning-has-kept-business-booming-at-blast-off-fireworks-businessevolved\/","title":{"rendered":"A Commitment to Service, Technology and Planning has Kept Business Booming at BLAST-OFF Fireworks #BusinessEvolved"},"content":{"rendered":"<div class=\"wp-block-rbc-single-article-header\">\n\t<section class=\"section-grey cover pad-t-hlf\">\n\t\t<div class=\"section-inner w-half w-mob-full centered-margin cover section-grey pad-tb-0\">\n\t\t\t\t\t\t\t<div class=\"inline-block pill-container pill-taxonomies\">\n\t\t\t\t\t<div class=\"mar-b-hlf mob-mar-b snipe pill is-style-blue-pill\">\n\t\t\t\t\t\t<a class=\"primary-taxonomy\" href=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/topic\/entrepreneur\/\">\n\t\t\t\t\t\t\t<span>Entrepreneur<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<h1 class=\"mar-b-hlf mar-t-0 mob-pad-lr-hlf h2 has-black-color\">A Commitment to Service, Technology and Planning has Kept Business Booming at BLAST-OFF Fireworks #BusinessEvolved<\/h1><p class=\"mar-b-0 mob-pad-lr-hlf author-text\">By Royal Bank of Canada<\/p>\t\t\t\t\t<div class=\"featured-image-wrapper pos-rel\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2024\/08\/blast-off-fireworks.jpg?quality=80\" class=\" cover-image  wp-post-image\" alt=\"blast off fireworks\" srcset=\"https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2024\/08\/blast-off-fireworks.jpg 6000w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2024\/08\/blast-off-fireworks.jpg?resize=300,200 300w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2024\/08\/blast-off-fireworks.jpg?resize=768,512 768w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2024\/08\/blast-off-fireworks.jpg?resize=1024,683 1024w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2024\/08\/blast-off-fireworks.jpg?resize=1536,1024 1536w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2024\/08\/blast-off-fireworks.jpg?resize=2048,1365 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t<\/section>\n\t<div class=\"article mar-t-dbl\">\n\t\t\t\t<section>\n\t\t\t<div class=\"section-inner socials-section\">\n\t\t\t\t<div class=\"top-socials-bar mob-mar-b-hlf\">    <div class=\"social-links mob-mar-b-hlf mob-mar-t-hlf\">\n            <a class=\"social-button-wrapper sharing-custom sharing-email\" href=\"mailto:?subject=A Commitment to Service, Technology and Planning has Kept Business Booming at BLAST-OFF Fireworks #BusinessEvolved &#038;body=Hi, I thought you might be interested in this article from RBC My Money Matters: https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/business\/get-inspired\/business-success-stories\/a-commitment-to-service-technology-and-planning-has-kept-business-booming-at-blast-off-fireworks-businessevolved\/\">\n        <img decoding=\"async\" src=\"https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/plugins\/rbc-blocks\/assets\/img\/icons\/icon-email.svg\"\n          alt=\"envelope icon\">\n        <span>\n          Email        <\/span>\n      <\/a>\n      <div class=\"social-button-wrapper sharing-copy-wrapper\">\n        <button class=\"sharing-custom sharing-copy\" data-url=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/business\/get-inspired\/business-success-stories\/a-commitment-to-service-technology-and-planning-has-kept-business-booming-at-blast-off-fireworks-businessevolved\/\">\n          <img decoding=\"async\"\n            src=\"https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/plugins\/rbc-blocks\/assets\/img\/icons\/icon-related.svg\"\n            alt=\"copy icon\">\n          <span id=\"sharing-copyUrl-Label\">\n            Copy URL          <\/span>\n        <\/button>\n        <input type=\"text\" class=\"sharing-copy-text\" aria-labelledby=\"sharing-copyUrl-Label\">\n      <\/div>\n    <\/div>\n  <\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section>\n\t\t\t<div class=\"section-inner w-half w-mob-full centered-margin pad-tb-0 mob-mar-t-hlf mob-mar-b\">\n\t\t\t\t<p class=\"cover-pub-line text-xs mar-b-hlf\">Published August 19, 2024 \u2022 7 Min Read<\/p>\t\t\t<\/div>\n\t\t<\/section>\n\t<\/div>\n<\/div>\n\n\n\n<section class=\"wp-block-rbc-section-block  pos-rel\" style=\"border-radius:0px\">\n<div class=\"wp-block-rbc-section-inner-block  section-inner w-half w-mob-full\" style=\"border-radius:0x\">\n<p>In 2020, RBC&nbsp;<a href=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/business\/get-inspired\/business-success-stories\/smallbusinessredefined-matt-and-brandi-bialek-on-how-blast-off-fireworks-is-taking-off\/\" data-dig-id=\"LP-88685-901504a0\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"featured the story of BLAST-OFF Fireworks\" class=\"rbc-link-format\">featured the story of BLAST-OFF Fireworks<\/a>&nbsp;\u2013 Western Canada\u2019s largest fireworks company. At the time, owners Matt and Brandi Bialek were managing well through the disruption caused by the pandemic thanks to long-standing commitments to smart business planning and personal customer service. Four years later, BLAST-OFF continues to light up the market, applying lessons learned during COVID, adapting to changes in the workforce and leveraging advances in technology to thrive. And their dedication to service and rigorous planning continues to pay off, providing long-term stability in an explosive industry.<\/p>\n\n\n\n<p>We recently caught up with Matt Bialek to find out what\u2019s new with BLAST-OFF and whether the pandemic changed either his business or the fireworks industry.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Q: When we last talked, it was the heart of the pandemic. Did COVID change the way you did business?<\/h2>\n\n\n\n<p><strong>Bialek:<\/strong>&nbsp;One of the main outcomes of COVID was the increased demand for personal service. Our business has always offered a very high-touch approach, both in retail and distribution. Emerging from the pandemic, I noticed that this personalized service became even more sought after than before.<\/p>\n\n\n\n<p>I have been in business 25 years and the relationships with our customers have very much deepened \u2013 to the point where we\u2019ll talk about everything except for fireworks until the last two minutes of our conversation. COVID really reinforced the connections we have with our customers, and I feel they\u2019re more important now more than ever.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Q: How are you balancing high-touch service with advancements in technology?<\/h2>\n\n\n\n<p><strong>Bialek<\/strong>: We are using technology in ways we had not envisioned four years ago. We\u2019re using a lot of automation and AI, but in areas that aren\u2019t high touch \u2013 where technology can improve the customer experience behind the scenes or in the online environment.<\/p>\n\n\n\n<p>On the retail front, customers love personalized attention \u2013 when you go above and beyond to do something unexpected. Technology can help you do that. On the wholesale level, the use of technology can deepen relationships and connections.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Q: What kind of technology have you introduced to enhance the way you do business?<\/h2>\n\n\n\n<p><strong>Bialek<\/strong>: We have a lot of irons in the fire, from new website features and backend warehouse management to building automation and in-field merchandising solutions. This fall, we will start using AI to develop customized firing orders and firing sequences for fireworks shows. We have also invested heavily in CRM software customization and ERP software to help make sure we have a seamless start-to-finish pipeline system for our customers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Q: Have you noticed a shift in the workforce since COVID \u2013 and if so, how have you adapted?<\/h2>\n\n\n\n<p><strong>Bialek<\/strong>: Post COVID, we have noticed that the workforce has definitely changed. Some of the skills we had taken for granted are no longer in ample supply. For instance, there is a shortage of people who have a detailed knowledge of what fireworks do, how they perform, and where they would fit into a show. This is one area where we are using AI to fill the gap.<\/p>\n\n\n\n<p>AI will develop a custom firing sequence for our retail or our display customers. It will take all the data that is generated from a particular order and custom sequence these fireworks shows without the intervention of a human. It\u2019s never been done before, but we\u2019re doing it specifically because of the challenges with personnel coming out of COVID.<\/p>\n\n\n\n<p>We are also finding that positions that require a customer-centric skill set have been problematic to fill. Everything from the ability to chat one-on-one and hold an in-depth discussion with a customer to HR, accounting or sales. So again, we\u2019re filling some of these gaps with technology and systems automation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Q: I know your industry was significantly disrupted during the pandemic because most fireworks come from overseas in China and Cambodia. What does your supply chain look like today?<\/h2>\n\n\n\n<p><strong>Bialek<\/strong>: Our supply chain today is totally different than five-to-ten years ago. We used to take inventory availability for granted within our business model. While production lead times have always been long within our industry, we could place orders before COVID and expect those shipments to arrive on-time, usually within a 4-month window.&nbsp; Now this is not the case. We continue to dramatically increase our storage capacity here in Canada, simply because we just don\u2019t have a firm handle on when our goods may arrive. We have some goods on order that we\u2019re waiting on from early 2020.<\/p>\n\n\n\n<p>We have learned that a lot can happen very quickly, so you have to build the unexpected into your business model. What may have once seemed impossible is now entirely possible \u2013 and you have to factor those impossibilities into your business planning.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Q: How have you adapted to this changing supply chain?<\/h2>\n\n\n\n<p><strong>Bialek<\/strong>: We have added a lot more capacity and licensed heavier with the federal government. Since we last spoke, we added two additional properties to our campus of buildings in Selkirk, and we\u2019re still in the market to expand. While my inventory carrying costs have gone up, it\u2019s simply a new cost of doing business, and this strategy has worked well for us.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Q: Has the competitive market changed for you at all?<\/h2>\n\n\n\n<p><strong>Bialek<\/strong>: We are unique in that we have a big swath of the product pipeline with fireworks. We do everything from importation to distribution to retail \u2013 so that puts us in a strong position.&nbsp; If competition pops up in one space, we\u2019re able to rapidly put resources in place to protect our business.<\/p>\n\n\n\n<p>The good thing about our industry is we don\u2019t see a lot of new entrants. The barriers to entry are absolutely astronomical and the licensing requirements are prohibitive. Every step of the game, from transportation to storage to handling to packing to shipping, it\u2019s all very heavily regulated. If anything, we\u2019re seeing more consolidation versus new entrants.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Q: Has BLAST-OFF done any consolidation or acquisition?<\/h2>\n\n\n\n<p><strong>Bialek<\/strong>: We purchased a distributor in British Columbia over the past couple of years. They were servicing Western Canada, and their insurance and licensing requirements became very prohibitive \u2013 hence their decision to sell their fireworks operations. We purchased this portion of their business and their book of clients.&nbsp; This allowed us to expand quickly, and gain market share that would have otherwise been outside of our reach.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Q: With the industry being rather \u2018explosive,\u2019 how do you manage the risks?<\/h2>\n\n\n\n<p><strong>Bialek<\/strong>: We have really diversified our operations. When we looked at our business model a few years ago, we realized we had a couple of big challenges. Fireworks are both seasonal and heavily regulated \u2013 one day we could wake up, and the fireworks landscape could completely change\u2026 without any advance warning. &nbsp;We looked for ways to mitigate this risk and we entered the real estate market. Our organization branched out and began purchasing commercial and industrial leasable units. Today, we use the leasehold income derived from these investments as a hedge against the \u2018what-ifs\u2019 of our industry.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Q: How has RBC supported the evolution of your business?<\/h2>\n\n\n\n<p><strong>Bialek<\/strong>: Our RBC account manager Josh deserves a lot of credit. I was surprised with how open RBC was to our vision of expanding into real estate and expanding our inventory footprint here in Canada.&nbsp; This is especially true when considering the current interest rate environment and our uncertain economic times. But we had a firm vision, and RBC agreed that our plan was a good idea. Their support has helped us tremendously \u2013 they helped make our vision come to fruition.<\/p>\n\n\n\n<p>Fireworks have the power to delight and surprise. But Matt Bialek takes the element of surprise out of his business operations \u2013 he plans for the unexpected, ensure his customers are well taken care of, and leverages technology solutions to fill any emerging gaps.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-rbc-rbc-default-collapsible\"><p><button class=\"collapse-toggle collapsed\" data-target=\"#collapse834a1009\" data-toggle=\"collapse\" aria-expanded=\"false\" aria-controls=\"collapse834a1009\" data-dig-id=\"LP-57738-834a1009\" data-dig-category=\"LP\" data-dig-action=\"accordion closed\" action-closed=\"accordion closed\" action-opened=\"accordion open\" data-dig-label=\"Things our lawyers want you to know\"><span>Things our lawyers want you to know<\/span><span>Things our lawyers want you to know<\/span><\/button><\/p><div class=\"collapse-content collapse\" id=\"collapse834a1009\">\n<div class=\"wp-block-rbc-collapsible-inner-block collapse-inner\">\n<p>This article is intended as general information only and is not to be relied upon as constituting legal, financial or other professional advice. A professional advisor should be consulted regarding your specific situation. Information presented is believed to be factual and up-to-date but we do not guarantee its accuracy and it should not be regarded as a complete analysis of the subjects discussed. All expressions of opinion reflect the judgment of the authors as of the date of publication and are subject to change. No endorsement of any third parties or their advice, opinions, information, products or services is expressly given or implied by Royal Bank of Canada or any of its affiliates.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\t\n\t<div class=\"wp-block-tk-spacer id-e01725ae-0c98-4474-9b8a-6c7854dc045e\" aria-hidden=\"true\"><\/div>\n\t\n\n\n<p class=\"has-text-align-center h5 mar-b\"><strong>Share This Article<\/strong><\/p>\n\n\n\n\t\t<div class=\"socials-block\">\n\t\t\t    <div class=\"social-links mob-mar-b-hlf mob-mar-t-hlf\">\n            <a class=\"social-button-wrapper sharing-custom sharing-email\" href=\"mailto:?subject=A Commitment to Service, Technology and Planning has Kept Business Booming at BLAST-OFF Fireworks #BusinessEvolved &#038;body=Hi, I thought you might be interested in this article from RBC My Money Matters: https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/business\/get-inspired\/business-success-stories\/a-commitment-to-service-technology-and-planning-has-kept-business-booming-at-blast-off-fireworks-businessevolved\/\">\n        <img decoding=\"async\" src=\"https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/plugins\/rbc-blocks\/assets\/img\/icons\/icon-email.svg\"\n          alt=\"envelope icon\">\n        <span>\n          Email        <\/span>\n      <\/a>\n      <div class=\"social-button-wrapper sharing-copy-wrapper\">\n        <button class=\"sharing-custom sharing-copy\" data-url=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/business\/get-inspired\/business-success-stories\/a-commitment-to-service-technology-and-planning-has-kept-business-booming-at-blast-off-fireworks-businessevolved\/\">\n          <img decoding=\"async\"\n            src=\"https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/plugins\/rbc-blocks\/assets\/img\/icons\/icon-related.svg\"\n         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founder of AKM Law.\" srcset=\"https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2026\/03\/Aminder-Image.png 1918w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2026\/03\/Aminder-Image.png?resize=300,168 300w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2026\/03\/Aminder-Image.png?resize=768,429 768w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2026\/03\/Aminder-Image.png?resize=1024,572 1024w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2026\/03\/Aminder-Image.png?resize=1536,858 1536w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card-details mob-mar-b-0 mob-mar-t-0 pad-r-0 col-md-12 col-xs-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"primary-taxonomy primary-link\" href=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/business\/get-inspired\/business-success-stories\/\">\n\t\t\t\t\t\tBusiness Success Stories\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/business\/get-inspired\/business-success-stories\/akm-law-setting-a-new-precedent-for-building-a-values-driven-firm\/\" class=\"card-title h4 mar-t-0\">AKM Law: Setting a New Precedent for Building a Values-Driven Firm<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class= 'grid-one-third grid-tb-full grid-mob-full mar-b'>\n\t\t\t\t\t\t\t\t\t\t<article class=\"col-wpr mar-b-0 mar-r-0 mar-l-0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"postcard-img-ctr post-card-image col-md-12 col-xs-6 mob-mar-b-0 pad-l-0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2026\/03\/Nicole-Piggott-Image.png?quality=80&amp;w=1024\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Headshot of Nicole Piggott, Founder and President of Synclusiv\" srcset=\"https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2026\/03\/Nicole-Piggott-Image.png 1906w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2026\/03\/Nicole-Piggott-Image.png?resize=300,169 300w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2026\/03\/Nicole-Piggott-Image.png?resize=768,432 768w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2026\/03\/Nicole-Piggott-Image.png?resize=1024,576 1024w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2026\/03\/Nicole-Piggott-Image.png?resize=1536,864 1536w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card-details mob-mar-b-0 mob-mar-t-0 pad-r-0 col-md-12 col-xs-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"primary-taxonomy primary-link\" href=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/business\/get-inspired\/business-success-stories\/\">\n\t\t\t\t\t\tBusiness Success Stories\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/business\/get-inspired\/business-success-stories\/synclusiv-how-cultivating-an-inclusive-workplace-fuels-business-growth\/\" class=\"card-title h4 mar-t-0\">Synclusiv: How Cultivating an Inclusive Workplace Fuels Business Growth<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n<style class=\"advgb-styles-renderer\">\n\t\t.wp-block-tk-spacer.id-e01725ae-0c98-4474-9b8a-6c7854dc045e {\n\t\theight: 96px;\n\t}\n\n\t@media ( max-width: 480px ) {\n\t\t.wp-block-tk-spacer.id-e01725ae-0c98-4474-9b8a-6c7854dc045e {\n\t\t\theight: 30px;\n\t\t}\n\t}\t\n\t\t.wp-block-tk-spacer.id-1d5f20f1-1e63-4d98-8a96-e1b8290d7b66 {\n\t\theight: 60px;\n\t}\n\n\t@media ( max-width: 480px ) {\n\t\t.wp-block-tk-spacer.id-1d5f20f1-1e63-4d98-8a96-e1b8290d7b66 {\n\t\t\theight: 30px;\n\t\t}\n\t}\t<\/style>","protected":false},"excerpt":{"rendered":"<p>Four years after we first met Matt &amp; Brandi Bialek, their business continues to light up the 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