{"id":89761,"date":"2024-09-26T10:50:08","date_gmt":"2024-09-26T14:50:08","guid":{"rendered":""},"modified":"2024-09-26T10:50:09","modified_gmt":"2024-09-26T14:50:09","slug":"bank-impersonation-scams-what-they-are-and-how-to-protect-yourself","status":"publish","type":"rbc_my_money_matter","link":"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/money-academy\/cyber-security\/understanding-cyber-security\/bank-impersonation-scams-what-they-are-and-how-to-protect-yourself\/","title":{"rendered":"Bank Impersonation Scams: What They Are and How to Protect Yourself"},"content":{"rendered":"<div class=\"wp-block-rbc-single-article-header\">\n\t<section class=\"section-grey cover pad-t-hlf\">\n\t\t<div class=\"section-inner w-half w-mob-full centered-margin cover section-grey pad-tb-0\">\n\t\t\t\t\t\t\t<div class=\"inline-block pill-container pill-taxonomies\">\n\t\t\t\t\t<div class=\"mar-b-hlf mob-mar-b snipe pill is-style-blue-pill\">\n\t\t\t\t\t\t<a class=\"primary-taxonomy\" href=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/topic\/cyber-security\/\">\n\t\t\t\t\t\t\t<span>Cyber Security<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<h1 class=\"mar-b-hlf mar-t-0 mob-pad-lr-hlf h2 has-black-color\">Bank Impersonation Scams: What They Are and How to Protect Yourself<\/h1><p class=\"mar-b-0 mob-pad-lr-hlf author-text\">By Royal Bank of Canada<\/p>\t\t\t\t\t<div class=\"featured-image-wrapper pos-rel\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2024\/09\/shutterstock_1797516463-1.jpg?quality=80\" class=\" cover-image  wp-post-image\" alt=\"Close up of a young woman holding a smartphone and credit card\" srcset=\"https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2024\/09\/shutterstock_1797516463-1.jpg 6720w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2024\/09\/shutterstock_1797516463-1.jpg?resize=300,200 300w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2024\/09\/shutterstock_1797516463-1.jpg?resize=768,512 768w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2024\/09\/shutterstock_1797516463-1.jpg?resize=1024,683 1024w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2024\/09\/shutterstock_1797516463-1.jpg?resize=1536,1024 1536w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2024\/09\/shutterstock_1797516463-1.jpg?resize=2048,1365 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t<\/section>\n\t<div class=\"article mar-t-dbl\">\n\t\t\t\t<section>\n\t\t\t<div class=\"section-inner socials-section\">\n\t\t\t\t<div class=\"top-socials-bar mob-mar-b-hlf\">    <div class=\"social-links mob-mar-b-hlf mob-mar-t-hlf\">\n            <a class=\"social-button-wrapper sharing-custom sharing-email\" href=\"mailto:?subject=Bank Impersonation Scams: What They Are and How to Protect Yourself &#038;body=Hi, I thought you might be interested in this article from RBC My Money Matters: https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/money-academy\/cyber-security\/understanding-cyber-security\/bank-impersonation-scams-what-they-are-and-how-to-protect-yourself\/\">\n        <img decoding=\"async\" src=\"https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/plugins\/rbc-blocks\/assets\/img\/icons\/icon-email.svg\"\n          alt=\"envelope icon\">\n        <span>\n          Email        <\/span>\n      <\/a>\n      <div class=\"social-button-wrapper sharing-copy-wrapper\">\n        <button class=\"sharing-custom sharing-copy\" data-url=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/money-academy\/cyber-security\/understanding-cyber-security\/bank-impersonation-scams-what-they-are-and-how-to-protect-yourself\/\">\n          <img decoding=\"async\"\n            src=\"https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/plugins\/rbc-blocks\/assets\/img\/icons\/icon-related.svg\"\n            alt=\"copy icon\">\n          <span id=\"sharing-copyUrl-Label\">\n            Copy URL          <\/span>\n        <\/button>\n        <input type=\"text\" class=\"sharing-copy-text\" aria-labelledby=\"sharing-copyUrl-Label\">\n      <\/div>\n    <\/div>\n  <\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section>\n\t\t\t<div class=\"section-inner w-half w-mob-full centered-margin pad-tb-0 mob-mar-t-hlf mob-mar-b\">\n\t\t\t\t<p class=\"cover-pub-line text-xs mar-b-hlf\">Published September 26, 2024 \u2022 4 Min Read<\/p>\t\t\t<\/div>\n\t\t<\/section>\n\t<\/div>\n<\/div>\n\n\n\n<section class=\"wp-block-rbc-section-block  pos-rel\" style=\"border-radius:0px\">\n<div class=\"wp-block-rbc-section-inner-block  section-inner w-half w-mob-full\" style=\"border-radius:0x\">\n<p>How do you know if you\u2019re really talking to your bank? Through bank impersonation scams, fraudsters try to trick you into disclosing passwords, verification codes, PINs and account information. Learn the warning signs and how to protect yourself against these common scams.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How a bank impersonation scam starts<\/h2>\n\n\n\n<p>A bank impersonation scam may start with a phone call, text or email from what looks to be your bank. In many cases, the communication will claim there is an urgent issue with your account \u2013 such as a security breach, an unauthorized transaction or some other suspicious activity that has taken place.<\/p>\n\n\n\n<p>Posing as a legitimate representative, the fraudster may ask for your online banking password, your PIN or a one-time code you may have received from your bank. They claim these codes will verify your identity but in reality, they act as the key that gets them access to your account.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How fraudsters trick you<\/h2>\n\n\n\n<p>Bank impersonation scams can be very convincing for a few reasons. For one, they may call from a phone number that looks legitimate \u2013 it might either mimic or closely resemble your bank\u2019s phone number. They may even use caller ID spoofing, where the ID shows that \u201cRBC\u201d is calling, but it is actually a scammer.&nbsp;<\/p>\n\n\n\n<p>They may also have information about you that makes you feel the call, email or text is coming from a real source \u2013 for instance they may call you by your full name or recite your address or date of birth to you. As fraudsters could have collected this information from other sources (i.e., they could have hacked your email or seen these details on social media), the fact they have these details about you should not qualify them as legitimate.<\/p>\n\n\n\n<p>Fraudsters will also often state that the situation is highly urgent, and you have to act immediately to \u201cprotect\u201d or \u201csecure\u201d your account. Their tactic is to make you act right away without taking time to think and assess the situation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Warning signs it\u2019s a scam<\/h2>\n\n\n\n<p>While bank impersonation scams have become increasingly sophisticated and believable, there are a few red flags that give them away.<\/p>\n\n\n\n<ul class=\"wp-block-rbc-list default is-style-blue-disc\">\n<li class=\"wp-block-rbc-list-item\">\n<p class=\"is-style-default default\">A request for sensitive information: If your bank calls to verify a transaction, they will never ask you to confirm sensitive information such as a PIN, password, or verification code. They will never ask you to complete a transaction to \u201csecure\u201d your account or share the link from an Interac e-transfer.\u00a0<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Aggressive or urgent language: If the person on the other end is pressuring you into making a decision or giving away information, it\u2019s a definite red flag.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Unusual requests: If something feels off to you, it probably is.<\/p>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">6 ways to protect yourself<\/h2>\n\n\n\n<p>There are a few simple ways you can protect yourself against bank impersonation scams:<\/p>\n\n\n\n<ul class=\"wp-block-rbc-list default is-style-blue-disc\">\n<li class=\"wp-block-rbc-list-item\">\n<p class=\"is-style-default default\">Reject unsolicited calls or messages: If you receive a call, email or text from someone claiming to be from your bank and it sounds suspicious, hang up and\/or delete the message and don\u2019t click on any links.\u00a0<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Don\u2019t give away personal information: No matter how convincing the message, never provide your PIN, password, account numbers or one-time access code to anyone. Your bank will never ask for this information from you.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Take 6 seconds: An effective tactic of fraudsters is the sense of panic they create. Take 6 seconds to breathe, process the request and establish if it seems legitimate.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item is-style-default default\">\n<p class=\"is-style-default default\">Don\u2019t trust Caller ID: Fraudsters are skilled at spoofing phone numbers, so don\u2019t be fooled by a number that looks like a call from your bank. If you receive a call you\u2019re not sure is fake or real, contact your bank directly using the phone number on the back of your credit or debit card.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item is-style-default default\">\n<p>Sign up for Alerts: By receiving fraud and\u00a0<a href=\"https:\/\/www.rbcroyalbank.com\/ways-to-bank\/tutorials\/general\/manage-alerts.html\" data-dig-id=\"LP-89761-da6c9da4\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"transaction Alerts\" class=\"rbc-link-format\">transaction Alerts<\/a>, you\u2019ll stay on top of any suspicious activity on your account by getting notifications first-hand.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item is-style-default default\">\n<p>Stay informed: Regularly visit RBC\u2019s\u00a0<a href=\"https:\/\/www.rbc.com\/cyber-security\/alerts\/index.html\" data-dig-id=\"LP-89761-e4358221\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Scam Alerts\" class=\"rbc-link-format\">Scam Alerts<\/a>\u00a0page to keep up to date on the latest cyber scams.<\/p>\n<\/li>\n<\/ul>\n\n\n\n<p>It also helps to have a reminder that these scams are out there \u2013 after all, if a caller catches you at a busy or vulnerable time, it could be easy to fall for their tactics.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Protect yourself and your loved ones<\/h2>\n\n\n\n<p>Download this\u00a0<a href=\"https:\/\/www.rbc.com\/cyber-security\/_assets-custom\/pdf\/bank_impersonation_scams.pdf\" data-dig-id=\"LP-89761-eb573494\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"printable sheet\" class=\"rbc-link-format standalone-pdf\" data-icon-class=\"standalone-pdf\">printable sheet<\/a>\u00a0that covers the red flags of bank impersonation scams and reviews the key ways you can protect yourself.\u00a0<\/p>\n\n\n\n<p>Remember, bank impersonation scams are on the rise and the best way to stay safe is through awareness \u2013 so be sure to share this with your loved ones and keep it in a handy location so it stays top of mind.&nbsp;<\/p>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-rbc-rbc-default-collapsible\"><p><button class=\"collapse-toggle collapsed\" data-target=\"#collapse834a1009\" data-toggle=\"collapse\" aria-expanded=\"false\" aria-controls=\"collapse834a1009\" data-dig-id=\"LP-57738-834a1009\" data-dig-category=\"LP\" data-dig-action=\"accordion closed\" action-closed=\"accordion closed\" action-opened=\"accordion open\" data-dig-label=\"Things our lawyers want you to know\"><span>Things our lawyers want you to know<\/span><span>Things our lawyers want you to know<\/span><\/button><\/p><div class=\"collapse-content collapse\" id=\"collapse834a1009\">\n<div class=\"wp-block-rbc-collapsible-inner-block collapse-inner\">\n<p>This article is intended as general information only and is not to be relied upon as constituting legal, financial or other professional advice. A professional advisor should be consulted regarding your specific situation. Information presented is believed to be factual and up-to-date but we do not guarantee its accuracy and it should not be regarded as a complete analysis of the subjects discussed. All expressions of opinion reflect the judgment of the authors as of the date of publication and are subject to change. No endorsement of any third parties or their advice, opinions, information, products or services is expressly given or implied by Royal Bank of Canada or any of its affiliates.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\t\n\t<div class=\"wp-block-tk-spacer id-6501c5eb-2523-4f30-b60e-aef6e160c476\" aria-hidden=\"true\"><\/div>\n\t\n\n\n<p class=\"has-text-align-center h5 mar-b\"><strong>Share This Article<\/strong><\/p>\n\n\n\n\t\t<div class=\"socials-block\">\n\t\t\t    <div class=\"social-links mob-mar-b-hlf mob-mar-t-hlf\">\n            <a class=\"social-button-wrapper sharing-custom sharing-email\" href=\"mailto:?subject=Bank Impersonation Scams: What They Are and How to Protect Yourself &#038;body=Hi, I thought you might be interested in this article from RBC My Money Matters: https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/money-academy\/cyber-security\/understanding-cyber-security\/bank-impersonation-scams-what-they-are-and-how-to-protect-yourself\/\">\n        <img 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\t\t<\/div>\n\n\t\t\n\n\t\n\t<div class=\"wp-block-tk-spacer id-0632557f-78d5-4bc2-90ab-680de0c756f7\" aria-hidden=\"true\"><\/div>\n\t\n\n\n\t\t\t<div class=\"wp-block-rbc-single-post-topics related-topics-links\">\n\t\t\t\t<p class=\"h5 mar-r-hlf\">Topics:<\/p>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/topic\/cyber-crime\/\" class=\"btn topic mar-t-0 mar-r-qtr mar-b-hlf\">Cyber Crime<\/a>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/topic\/cyber-security\/\" class=\"btn topic mar-t-0 mar-r-qtr mar-b-hlf\">Cyber Security<\/a>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/topic\/cyber-tips\/\" class=\"btn topic mar-t-0 mar-r-qtr mar-b-hlf\">Cyber Tips<\/a>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/topic\/family\/\" class=\"btn topic mar-t-0 mar-r-qtr mar-b-hlf\">Family<\/a>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/topic\/parenting\/\" class=\"btn topic mar-t-0 mar-r-qtr mar-b-hlf\">Parenting<\/a>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/topic\/students\/\" class=\"btn topic mar-t-0 mar-r-qtr mar-b-hlf\">Students<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n\n\n<section class=\"wp-block-rbc-section-block  pos-rel mob-pad-t-dbl\" style=\"border-radius:0px\">\n<div class=\"wp-block-rbc-section-inner-block  section-inner\" style=\"border-radius:0x\">\n<h2 class=\"wp-block-heading mar-b mob-mar-b-dbl mar-t-0\" id=\"h-read-this-next\">Read This Next<\/h2>\n\n\n\t\t\t<div class=\"related-posts-type-2\">\n\t\t\t\t<div class=\"related-post-list\">\n\t\t\t\t\t<ul class=\"grid-wpr eh-wpr\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class= 'grid-one-third grid-tb-full grid-mob-full mar-b'>\n\t\t\t\t\t\t\t\t\t\t<article class=\"col-wpr mar-b-0 mar-r-0 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post-card-image col-md-12 col-xs-6 mob-mar-b-0 pad-l-0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2026\/03\/Digital-Safety-Scams-Business-Article-Image.jpg?quality=80&amp;w=1000\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Three colleagues looking at a computer.\" srcset=\"https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2026\/03\/Digital-Safety-Scams-Business-Article-Image.jpg 1000w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2026\/03\/Digital-Safety-Scams-Business-Article-Image.jpg?resize=300,200 300w, https:\/\/www.rbcroyalbank.com\/en-ca\/wp-content\/uploads\/sites\/12\/2026\/03\/Digital-Safety-Scams-Business-Article-Image.jpg?resize=768,512 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card-details mob-mar-b-0 mob-mar-t-0 pad-r-0 col-md-12 col-xs-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"primary-taxonomy primary-link\" href=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/money-academy\/cyber-security\/cyber-security-for-business\/\">\n\t\t\t\t\t\tCyber Security for Business\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/money-academy\/cyber-security\/cyber-security-for-business\/cyber-security-for-businesses-how-to-prevent-and-respond-to-scams\/\" class=\"card-title h4 mar-t-0\">Cyber Security for Businesses: How to Prevent and Respond to Scams<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n<style 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