{"id":97036,"date":"2026-03-06T15:46:47","date_gmt":"2026-03-06T20:46:47","guid":{"rendered":""},"modified":"2026-03-27T08:59:53","modified_gmt":"2026-03-27T12:59:53","slug":"synclusiv-how-cultivating-an-inclusive-workplace-fuels-business-growth","status":"publish","type":"rbc_my_money_matter","link":"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/business\/get-inspired\/business-success-stories\/synclusiv-how-cultivating-an-inclusive-workplace-fuels-business-growth\/","title":{"rendered":"Synclusiv: How Cultivating an Inclusive Workplace Fuels Business Growth"},"content":{"rendered":"\n<section class=\"wp-block-rbc-section-block  pos-rel\" style=\"border-radius:0px\">\n<div class=\"wp-block-rbc-section-inner-block  section-inner\" style=\"border-radius:0x\">\n<div class=\"wp-block-rbc-rbc-block drop-shadow pos-rel top-line-blue block-wpr\">\n<div class=\"wp-block-rbc-rbc-block-inner-block block-inner\">\n<h4 class=\"wp-block-heading\" id=\"h-tldr\">TLDR<\/h4>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc\">\n<li class=\"wp-block-rbc-list-item\">\n<p>Diverse leadership teams are more likely to outperform on profitability, innovation and revenue growth.<\/p>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc\">\n<li class=\"wp-block-rbc-list-item\">\n<p>Synclusiv helps organizations align people, systems and culture to bring about sustainable change.<\/p>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc\">\n<li class=\"wp-block-rbc-list-item\">\n<p>Periods of uncertainty can be an opportunity to reset, restructure and position your business for what\u2019s next.<\/p>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc\">\n<li class=\"wp-block-rbc-list-item\">\n<p>Women entrepreneurs can build lasting legacies by bringing the next generation of leaders forward.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<p>RBC has a long history of recognizing leaders who transform industries and communities. This <a href=\"https:\/\/www.un.org\/en\/observances\/womens-day\" data-dig-id=\"LP-97036-f56db9a3\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"International Women\u2019s Day\" class=\"rbc-link-format\">International Women\u2019s Day<\/a>, we\u2019re featuring Nicole Piggott \u2013 founder of <a href=\"https:\/\/www.synclusiv.com\/team\" data-dig-id=\"LP-97036-e13e7fe4\" data-dig-label=\"Synclusiv\" data-dig-action=\"link click\" data-dig-category=\"LP\" class=\"rbc-link-format\">Synclusiv<\/a> and an RBC Canadian Women Entrepreneur Awards finalist \u2013 whose work helps organizations turn inclusion into measurable performance and long-term resilience.<\/p>\n\n\n\n<p>Nicole Piggott often describes herself as a reluctant entrepreneur.<\/p>\n\n\n\n<p>Throughout her 30-year HR career, her personal priority was advancing and supporting the professional success of women. But while helping a friend and colleague launch the Gender Parity Certification at Women in Governance, she asked her team to develop a visual mosaic of women in senior roles across corporate Canada. What it revealed was unsettling. Despite the focus on gender parity, the mosaic reflected a striking lack of racial and cultural diversity.<\/p>\n\n\n\n<p>\u201cAt that moment, I knew something needed to change,\u201d says Piggott. \u201cThe conversation about advancing women was unintentionally narrowing the scope rather than broadening the landscape.\u201d<\/p>\n\n\n\n<p>She realized she couldn\u2019t ignore what she was seeing. \u201cI felt a call to action. I couldn\u2019t leave a legacy that erased the potential of people who look like me \u2013 people with incredible talent who weren\u2019t being given the opportunity to shine.\u201d<\/p>\n\n\n\n<p>Drawing on her HR experience, a deep network and a strong industry reputation, Piggott founded Synclusiv to help organizations build the tools, systems and cultures required to achieve, sustain and reap the benefits of enduring inclusion.<\/p>\n\n\n\n<p>Named an RBC Canadian Women Entrepreneur Awards finalist, Piggott was recognized for building a company that proves inclusion and performance go hand in hand.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-impact-of-inclusion-in-the-workplace\">The impact of inclusion in the workplace<\/h2>\n\n\n\n<p>When Piggott launched Synclusiv, growth was steady from the start.<\/p>\n\n\n\n<p>\u201cWe never had that typical struggle period at the beginning,\u201d she says. \u201cIn fact, we were almost victims of our own success \u2013 we were growing a bit faster than we could keep up with.\u201d<\/p>\n\n\n\n<p>Demand for the firm\u2019s work was so strong that Piggott made a deliberate choice early on \u2013 Synclusiv would not work with every organization that came calling. Instead, the firm interviews prospective clients, selecting only those ready to take meaningful steps forward.<\/p>\n\n\n\n<p>\u201cWe work with organizations that are truly committed to inclusion,\u201d she explains. \u201cSometimes that means telling companies they have some to do work before coming back to us.\u201d<\/p>\n\n\n\n<p>For Piggott, a deep level of commitment is the starting point for any meaningful progress.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-why-inclusion-efforts-often-stall\">Why inclusion efforts often stall<\/h3>\n\n\n\n<p>One of the most common challenges Piggott sees among companies is a one-size-fits-all approach to diversity and inclusion. Organizations often adopt general frameworks or public commitments, but fail to embed them in their leadership practices and systems.<\/p>\n\n\n\n<p>\u201cWhen a company isn\u2019t fully committed, we see a lot of fluctuation,\u201d explains Piggott. \u201cThey\u2019ll have a strong year, then a weaker year, and wonder why they can\u2019t sustain the shift.\u201d<\/p>\n\n\n\n<p>Many organizations also believe they are further along than they really are. But when baseline data is reviewed \u2013 whether it\u2019s pay equity, representation or advancement rates \u2013 the gaps can be eye-opening.<\/p>\n\n\n\n<p>Meeting clients where they stand helps translate intention into lasting business impact.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-a-model-built-on-people-systems-and-culture\">A model built on people, systems and culture<\/h3>\n\n\n\n<p>To create lasting inclusion, Synclusiv focuses on a three-legged framework: people, systems and culture. All three must work together.<\/p>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc mar-l mob-mar-l\">\n<li class=\"wp-block-rbc-list-item\">\n<p><strong>People \u2013 shaping mindset and behaviour<\/strong>: Leaders and employees need to understand why inclusion matters to the organization\u2019s success. Without personal commitment, even well-designed programs can fall flat.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p><strong>Systems \u2013 aligning structures with stated values<\/strong>: If hiring, promotion and compensation processes remain unchanged, results won\u2019t change either. Systems must reinforce the behaviours the organization says it values.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p><strong>Culture \u2013 embedding inclusion into everyday practice<\/strong>: Inclusion needs to be entrenched and ingrained in the workplace. It can\u2019t simply live in a policy document.<\/p>\n<\/li>\n<\/ul>\n\n\n\n<p>\u201cWe\u2019re able to show organizations that they can achieve significant impact with less financial investment,\u201d says Piggott. \u201cBut it takes a lot more personal commitment from a leadership perspective.\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-what-the-data-says-about-inclusion-and-performance\">What the data says about inclusion and performance<\/h3>\n\n\n\n<p>The connection between inclusion and business performance is no longer anecdotal. A growing body of research shows clear links between diverse leadership and stronger financial results.<\/p>\n\n\n\n<p>For Piggott, the data reinforces what she has seen throughout her career. When organizations broaden who is heard and how decisions are made, performance follows.<\/p>\n\n\n\n<p>But representation alone does not guarantee results. \u201cThere is a difference between people who look different or wear different labels and a culture that actually allows those people to bring their differences to the workplace,\u201d shares Piggott.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-navigating-a-shift-in-the-conversation\">Navigating a shift in the conversation<\/h2>\n\n\n\n<p>After several years of steady growth, Synclusiv faced a new challenge.<\/p>\n\n\n\n<p>As geopolitical tensions, economic uncertainty and shifting regulatory climates began influencing boardroom priorities, many organizations reassessed how and where they were investing. Diversity and inclusion initiatives were not immune to that scrutiny.<\/p>\n\n\n\n<p>\u201cLast year was pivotal for us,\u201d says Piggott. \u201cWe hadn\u2019t experienced those typical early entrepreneurial struggles. Then suddenly, leaders were focused on risk management and protecting their businesses. There were moments of real uncertainty.\u201d<\/p>\n\n\n\n<p>Contracts that once felt secure were reconsidered. Engagements that did move forward did so at a smaller scope than originally discussed. For the first time, Piggott found herself navigating the kind of volatility many founders face much earlier in their journey.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-advice-for-entrepreneurs-navigating-uncertainty\">Advice for entrepreneurs navigating uncertainty<\/h3>\n\n\n\n<p>Rather than retreat, Piggott reassessed \u2013 and offers practical guidance for entrepreneurs facing similar uncertainty.<\/p>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc mar-l mob-mar-l\">\n<li class=\"wp-block-rbc-list-item\">\n<p><strong>Don\u2019t panic.<\/strong> Acknowledge vulnerability, but resist reactive decisions. Recognize where you\u2019re exposed and find ways to adapt.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p><strong>Use slower periods strategically<\/strong>. When growth is strong, there is little time to step back and rethink the business. Synclusiv used its pause to restructure for greater agility and long-term scalability.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p><strong>Restructure with your team, not in isolation<\/strong>. Piggott brought her leadership team together to redesign the organization for flexibility. \u201cWe restructured the entire organization so we\u2019re much more agile and built for growth.\u201d<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p><strong>Right-size your overhead<\/strong>. She reduced fixed costs and built a network of experts, allowing the firm to scale services up or down as needed.<\/p>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-building-a-legacy-by-bringing-others-forward\">Building a legacy by bringing others forward<\/h2>\n\n\n\n<p>Piggott\u2019s commitment to inclusion is rooted in her own family history.<\/p>\n\n\n\n<p>Her mother was a pioneer for women, serving as a deputy chief of her division at the IMF and World Bank in Washington. She later founded the Black Academic Scholarship Fund, which has awarded over 350 scholarships over the last three decades. Her father was the first Black dean at McGill University.<\/p>\n\n\n\n<p>\u201cShe showed me what\u2019s possible,\u201d says Piggott of her mother. \u201cAnd she believed you\u2019re not done until you\u2019re bringing someone else along.\u201d<\/p>\n\n\n\n<p>That philosophy continues to shape her work. One of her daughters now works alongside her at Synclusiv, offering perspective on what the next generation of leadership expects and values.<\/p>\n\n\n\n<p>This year\u2019s International Women\u2019s Day theme, <em>Give to Gain<\/em>, resonates deeply with Piggott. Progress, she believes, isn\u2019t measured by personal achievement, but by how leaders create space for others to rise.<\/p>\n\n\n\n<p>\u201cMy legacy will be the pipeline,\u201d Piggott says. \u201cWho is the next generation of leaders, and how are we growing them?\u201d<\/p>\n\n\n\n<p>As an RBC Canadian Women Entrepreneur Awards finalist, Piggott was recognized for building a company that proves inclusion and performance go hand in hand. For her, the recognition is meaningful, but the real measure of success is whether more women, from more backgrounds, are stepping confidently into leadership.<\/p>\n\n\n\n<div class=\"wp-block-group  mar-b-hlf has-rbc-bright-blue-tint-4-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-build-your-business-confidently\">Build Your Business Confidently<\/h2>\n\n\n\n<p class=\"has-text-align-center\">At RBC, we are committed to empowering women entrepreneurs with a wealth of resources, online tools, and services beyond banking.<\/p>\n\n\n\n<div class=\"wp-block-buttons pad-b-hlf is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\"><div>\n<div class=\"wp-block-button  is-style-primary primary btn before\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.rbcroyalbank.com\/business\/advice\/women-in-business\/index.html\" target=\"_blank\" rel=\"noreferrer noopener\" data-dig-id=\"LP-97036-d98bff85\" data-dig-category=\"LP\" data-dig-action=\"button click\" data-dig-label=\"learn more-https:\/\/www.rbcroyalbank.com\/business\/advice\/women-in-business\/index.html \">learn more<\/a><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-rbc-rbc-default-collapsible\"><p><button class=\"collapse-toggle collapsed\" data-target=\"#collapse834a1009\" data-toggle=\"collapse\" aria-expanded=\"false\" aria-controls=\"collapse834a1009\" data-dig-id=\"LP-57738-834a1009\" data-dig-category=\"LP\" data-dig-action=\"accordion closed\" action-closed=\"accordion closed\" action-opened=\"accordion open\" data-dig-label=\"Things our lawyers want you to know\"><span>Things our lawyers want you to know<\/span><span>Things our lawyers want you to know<\/span><\/button><\/p><div class=\"collapse-content collapse\" id=\"collapse834a1009\">\n<div class=\"wp-block-rbc-collapsible-inner-block collapse-inner\">\n<p>This article is intended as general information only and is not to be relied upon as constituting legal, financial or other professional advice. A professional advisor should be consulted regarding your specific situation. Information presented is believed to be factual and up-to-date but we do not guarantee its accuracy and it should not be regarded as a complete analysis of the subjects discussed. All expressions of opinion reflect the judgment of the authors as of the date of publication and are subject to change. No endorsement of any third parties or their advice, opinions, information, products or services is expressly given or implied by Royal Bank of Canada or any of its affiliates.<\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>After seeing the limits of traditional diversity efforts over 30 years in HR, Nicole Piggott founded Synclusiv to help organizations build lasting inclusion.<\/p>\n","protected":false},"author":319,"featured_media":97037,"parent":57335,"menu_order":0,"template":"wp-custom-template-mmm-sticky-nav","meta":{"_acf_changed":false,"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"tags":[157,189],"rbc_content_type":[31],"rbc_audience":[110],"rbc_lob_group":[35],"rbc_difficulty_level":[],"rbc_mmm_category":[305,323,388,325,382],"class_list":["post-97036","rbc_my_money_matter","type-rbc_my_money_matter","status-publish","has-post-thumbnail","hentry","tag-entrepreneur","tag-women-led-businesses","rbc_content_type-article","rbc_audience-business-owners","rbc_lob_group-business","rbc_mmm_category-business","rbc_mmm_category-business-stages","rbc_mmm_category-business-success-stories","rbc_mmm_category-get-inspired","rbc_mmm_category-grow-your-business"],"acf":{"contently_publication_id":"","custom_author":"Royal Bank of Canada","rbc_video_header":"","rbc_media_duration":"","rbc_toc_for_mmm_tag":"h2","rbc_toc_for_mmm_limit":6,"rbc_toc_for_mmm":null,"rbc_toc_for_mmm_action":"Generate Table Of Contents"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<meta name=\"description\" content=\"Synclusiv: How Cultivating an Inclusive Workplace Fuels Business Growth\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rbcroyalbank.com\/en-ca\/my-money-matters\/business\/get-inspired\/business-success-stories\/synclusiv-how-cultivating-an-inclusive-workplace-fuels-business-growth\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:description\" content=\"Synclusiv: How Cultivating an Inclusive Workplace 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