{"id":7058,"date":"2023-07-25T00:00:00","date_gmt":"2023-07-25T00:00:00","guid":{"rendered":"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/faillite-commerciale\/limpact-dune-faillite-sur-un-client-comment-maintenir-la-relation\/"},"modified":"2024-02-14T18:41:19","modified_gmt":"2024-02-14T18:41:19","slug":"limpact-dune-faillite-sur-un-client-comment-maintenir-la-relation","status":"publish","type":"rbc_my_money_matter","link":"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/faillite-commerciale\/limpact-dune-faillite-sur-un-client-comment-maintenir-la-relation\/","title":{"rendered":"L&rsquo;impact d&rsquo;une faillite sur un client : comment maintenir la relation"},"content":{"rendered":"<div class=\"wp-block-rbc-single-article-header\">\n\t<section class=\"section-grey cover pad-t-hlf\">\n\t\t<div class=\"section-inner w-half w-mob-full centered-margin cover section-grey pad-tb-0\">\n\t\t\t\t\t\t\t<div class=\"inline-block pill-container pill-taxonomies\">\n\t\t\t\t\t<div class=\"mar-b-hlf mob-mar-b snipe pill is-style-blue-pill\">\n\t\t\t\t\t\t<a class=\"primary-taxonomy\" href=\"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/sujets\/credit-et-dette\/\">\n\t\t\t\t\t\t\t<span>cr\u00e9dit et dette<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<h1 class=\"mar-b-hlf mar-t-0 mob-pad-lr-hlf h2 has-black-color\">L&rsquo;impact d&rsquo;une faillite sur un client : comment maintenir la relation<\/h1><p class=\"mar-b-0 mob-pad-lr-hlf author-text\">By Diane Amato<\/p>\t\t\t\t\t<div class=\"featured-image-wrapper pos-rel\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"930\" height=\"620\" src=\"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2023\/09\/Untitled-design-2023-07-25T145540.132.jpg?quality=80\" class=\" cover-image  wp-post-image\" alt=\"Image partiellement visible d&#039;un propri\u00e9taire d&#039;entreprise en train de discuter avec un client\" srcset=\"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2023\/09\/Untitled-design-2023-07-25T145540.132.jpg 930w, https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2023\/09\/Untitled-design-2023-07-25T145540.132.jpg?resize=300,200 300w, https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2023\/09\/Untitled-design-2023-07-25T145540.132.jpg?resize=768,512 768w\" sizes=\"auto, (max-width: 930px) 100vw, 930px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t<\/section>\n\t<div class=\"article mar-t-dbl\">\n\t\t\t\t<section>\n\t\t\t<div class=\"section-inner socials-section\">\n\t\t\t\t<div class=\"top-socials-bar mob-mar-b-hlf\">    <div class=\"social-links mob-mar-b-hlf mob-mar-t-hlf\">\n            <a class=\"social-button-wrapper sharing-custom sharing-email\" href=\"mailto:?subject=L&rsquo;impact d&rsquo;une faillite sur un client : comment maintenir la relation &#038;body=Bonjour, je pensais que cet article de RBC Mes finances d\u2019abord pourrait vous int\u00e9resser: https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/faillite-commerciale\/limpact-dune-faillite-sur-un-client-comment-maintenir-la-relation\/\">\n        <img decoding=\"async\" src=\"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/plugins\/rbc-blocks\/assets\/img\/icons\/icon-email.svg\"\n          alt=\"envelope icon\">\n        <span>\n          Courriel        <\/span>\n      <\/a>\n      <div class=\"social-button-wrapper sharing-copy-wrapper\">\n        <button class=\"sharing-custom sharing-copy\" data-url=\"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/faillite-commerciale\/limpact-dune-faillite-sur-un-client-comment-maintenir-la-relation\/\">\n          <img decoding=\"async\"\n            src=\"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/plugins\/rbc-blocks\/assets\/img\/icons\/icon-related.svg\"\n            alt=\"copy icon\">\n          <span id=\"sharing-copyUrl-Label\">\n            Copier l\u2019URL          <\/span>\n        <\/button>\n        <input type=\"text\" class=\"sharing-copy-text\" aria-labelledby=\"sharing-copyUrl-Label\">\n      <\/div>\n    <\/div>\n  <\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section>\n\t\t\t<div class=\"section-inner w-half w-mob-full centered-margin pad-tb-0 mob-mar-t-hlf mob-mar-b\">\n\t\t\t\t<p class=\"cover-pub-line text-xs mar-b-hlf\">Published 25 juillet 2023 \u2022 4 min de lecture<\/p>\t\t\t<\/div>\n\t\t<\/section>\n\t<\/div>\n<\/div>\n\n\n\n<section class=\"wp-block-rbc-section-block  pos-rel\" style=\"border-radius:0px\">\n<div class=\"wp-block-rbc-section-inner-block  section-inner w-half w-mob-full\" style=\"border-radius:0x\">\n<p>En tant que propri\u00e9taire d&rsquo;entreprise, vous avez travaill\u00e9 d&rsquo;arrache-pied pour b\u00e2tir votre marque. Cependant, il arrive parfois que des circonstances impr\u00e9vues causent des difficult\u00e9s financi\u00e8res, qui peuvent mener \u00e0 une faillite. Pour faire face \u00e0 cette situation, il faut notamment reconna\u00eetre l&rsquo;incidence profonde qu&rsquo;elle peut avoir sur vos pr\u00e9cieux clients.<\/p>\n\n\n\n<p>Apr\u00e8s une faillite, nombreux sont les entrepreneurs qui veulent se reconstruire et d\u00e9cident de se relancer en affaires. Dans ce cas, pour assurer la survie de la nouvelle entreprise, il est essentiel de regagner la confiance de la client\u00e8le.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Faillite ou insolvabilit\u00e9<b><\/b><\/h2>\n\n\n\n<p>La faillite et l&rsquo;insolvabilit\u00e9 sont li\u00e9es, mais il ne s&rsquo;agit pas de la m\u00eame chose.<\/p>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc\">\n<li class=\"wp-block-rbc-list-item\">\n<p>La&nbsp;<strong>faillite<\/strong>&nbsp;est une proc\u00e9dure juridique qui vise \u00e0 r\u00e9gler les dettes d\u2019une entreprise qui n\u2019est plus en mesure de respecter ses obligations financi\u00e8res.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>L\u2019<strong>insolvabilit\u00e9<\/strong>&nbsp;survient lorsqu\u2019une entreprise ne peut pas rembourser ses dettes quand elles sont dues. L\u2019insolvabilit\u00e9 peut conduire \u00e0 la faillite, mais pas n\u00e9cessairement.<\/p>\n<\/li>\n<\/ul>\n\n\n\n<p>Qu&rsquo;il s&rsquo;agisse d&rsquo;une entreprise individuelle, d&rsquo;une soci\u00e9t\u00e9 de personnes ou d&rsquo;une soci\u00e9t\u00e9 par actions, chaque fois qu&rsquo;une entreprise doit d\u00e9clarer faillite, cela affecte diverses parties prenantes, y compris la client\u00e8le, qui joue un r\u00f4le important dans votre r\u00e9ussite en affaires.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Maintien de la relation client\u00e8le<b><\/b><\/h3>\n\n\n\n<p>Lors d&rsquo;une faillite, comme les clients \u00e9prouvent souvent de la frustration et de l&rsquo;incertitude, les plaintes de leur part augmentent. Une gestion efficace de celles-ci est essentielle pour r\u00e9duire au minimum les dommages caus\u00e9s \u00e0 votre r\u00e9putation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Voici quelques conseils pour contribuer au maintien de la relation client\u00e8le :<\/h3>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc\">\n<li class=\"wp-block-rbc-list-item\">\n<p><strong>Communication rapide :<\/strong>&nbsp;Ne tardez pas \u00e0 r\u00e9pondre aux plaintes des clients. Des r\u00e9ponses rapides, ne serait-ce que pour fournir des mises \u00e0 jour, peuvent grandement apaiser l\u2019anxi\u00e9t\u00e9 de la client\u00e8le.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p><strong>Transparence :<\/strong>&nbsp;Faites preuve de transparence en ce qui concerne la faillite et ses r\u00e9percussions sur les commandes. Fournissez des renseignements exacts sur les remboursements, les garanties et les solutions de rechange envisageables.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p><strong>Empathie et compr\u00e9hension :<\/strong>&nbsp;Rassurez les clients quant au fait que leurs plaintes seront prises au s\u00e9rieux. Toute personne qui traite avec la client\u00e8le doit le faire avec sensibilit\u00e9 et professionnalisme.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p><strong>Solutions et autres possibilit\u00e9s :<\/strong>&nbsp;Dans la mesure du possible, proposez des solutions et d\u2019autres possibilit\u00e9s. Vous pouvez accorder des remboursements, offrir des arrangements avec d\u2019autres fournisseurs ou assurer l\u2019ex\u00e9cution des commandes par l\u2019interm\u00e9diaire de partenariats.<\/p>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Strat\u00e9gies pour regagner la confiance de la client\u00e8le<b><\/b><\/h3>\n\n\n\n<p>Si vous voulez cr\u00e9er une entreprise apr\u00e8s une faillite, il est primordial que vous inspiriez confiance aux clients, nouveaux et anciens. Cela peut prendre du temps, mais voici quelques astuces pour vous aider :<\/p>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc\">\n<li class=\"wp-block-rbc-list-item\">\n<p><strong>Communication :&nbsp;<\/strong>Soyez franc quant aux mesures que vous avez prises durant la proc\u00e9dure de faillite et \u00e0 celles que vous mettez en \u0153uvre pour \u00e9viter que cela se reproduise. Parlez des le\u00e7ons que vous avez tir\u00e9es. Rassurez les clients par rapport \u00e0 l\u2019engagement de votre entreprise envers leur satisfaction et leur bien-\u00eatre.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p><strong>Uniformit\u00e9 des services :&nbsp;<\/strong>Mettez l\u2019accent sur la prestation de services uniformes et fiables aux clients. Pour r\u00e9tablir la confiance, il faut faire ses preuves en mati\u00e8re de respect des promesses, des \u00e9ch\u00e9ances et des engagements.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p><strong>Mesures incitatives&nbsp;<\/strong>: Offrez des incitatifs, des rabais ou des programmes de fid\u00e9lisation afin d\u2019inciter les clients \u00e0 revenir et de r\u00e9compenser leur appui. Ces mesures peuvent aider \u00e0 d\u00e9montrer que l\u2019entreprise est d\u00e9termin\u00e9e \u00e0 r\u00e9tablir les relations.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p><strong>Service \u00e0 la client\u00e8le am\u00e9lior\u00e9 :&nbsp;<\/strong>Si possible, renforcez votre service \u00e0 la client\u00e8le et demandez activement de la r\u00e9troaction. Le fait d\u2019\u00eatre r\u00e9ceptif aux besoins des clients favorisera leur confiance et leur loyaut\u00e9.<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p><strong>R\u00e9putation de la marque redor\u00e9e :<\/strong>&nbsp;Mettez en \u00e9vidence les changements positifs, les nouvelles strat\u00e9gies ou les offres novatrices qui illustrent la relance et la croissance de votre entreprise.<\/p>\n<\/li>\n<\/ul>\n\n\n\n<p>Les faillites commerciales ont de lourdes cons\u00e9quences pour les clients, car elles perturbent les commandes, les contrats et les relations. En communiquant rapidement, en faisant preuve de transparence et d\u00e9ployant des efforts proactifs pour regagner la confiance, les propri\u00e9taires d&rsquo;entreprise peuvent r\u00e9duire au minimum l&rsquo;incidence sur la client\u00e8le et se remettre en selle.<\/p>\n\n\n\n<div class=\"wp-block-rbc-rbc-default-collapsible\"><p><button class=\"collapse-toggle collapsed\" data-target=\"#collapse942faa40\" data-toggle=\"collapse\" aria-expanded=\"false\" aria-controls=\"collapse942faa40\" data-dig-id=\"LP-32776-942faa40\" data-dig-category=\"LP\" data-dig-action=\"accordion closed\" action-closed=\"accordion closed\" action-opened=\"accordion open\" data-dig-label=\"Un mot de nos avocats\"><span>Un mot de nos avocats<\/span><span>Un mot de nos avocats<\/span><\/button><\/p><div class=\"collapse-content collapse\" id=\"collapse942faa40\">\n<div class=\"wp-block-rbc-collapsible-inner-block collapse-inner\">\n<p>Le pr\u00e9sent article vise \u00e0 offrir des renseignements g\u00e9n\u00e9raux seulement et n\u2019a pas pour objet de fournir des conseils juridiques ou financiers, ni d\u2019autres conseils professionnels. Veuillez consulter un conseiller professionnel en ce qui concerne votre situation particuli\u00e8re. Les renseignements pr\u00e9sent\u00e9s sont r\u00e9put\u00e9s \u00eatre factuels et \u00e0 jour, mais nous ne garantissons pas leur exactitude et ils ne doivent pas \u00eatre consid\u00e9r\u00e9s comme une analyse exhaustive des sujets abord\u00e9s. Les opinions exprim\u00e9es refl\u00e8tent le jugement des auteurs \u00e0 la date de publication et peuvent changer. La Banque Royale du Canada et ses entit\u00e9s ne font pas la promotion, ni explicitement ni implicitement, des conseils, des avis, des renseignements, des produits ou des services de tiers.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\t\n\t<div class=\"wp-block-tk-spacer id-a28732bc-9d9e-4e5e-99d6-e292a9ad415e\" aria-hidden=\"true\"><\/div>\n\t\n\n\n<p class=\"has-text-align-center h5 mar-b\"><strong>Partager cet article<\/strong><\/p>\n\n\n\n\t\t<div class=\"socials-block\">\n\t\t\t    <div class=\"social-links mob-mar-b-hlf mob-mar-t-hlf\">\n            <a class=\"social-button-wrapper sharing-custom sharing-email\" href=\"mailto:?subject=L&rsquo;impact d&rsquo;une faillite sur un client : comment maintenir la relation &#038;body=Bonjour, je pensais que cet article de RBC Mes finances d\u2019abord pourrait vous int\u00e9resser: https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/faillite-commerciale\/limpact-dune-faillite-sur-un-client-comment-maintenir-la-relation\/\">\n        <img decoding=\"async\" src=\"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/plugins\/rbc-blocks\/assets\/img\/icons\/icon-email.svg\"\n          alt=\"envelope icon\">\n        <span>\n          Courriel        <\/span>\n      <\/a>\n      <div class=\"social-button-wrapper sharing-copy-wrapper\">\n        <button class=\"sharing-custom sharing-copy\" data-url=\"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/faillite-commerciale\/limpact-dune-faillite-sur-un-client-comment-maintenir-la-relation\/\">\n          <img decoding=\"async\"\n            src=\"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/plugins\/rbc-blocks\/assets\/img\/icons\/icon-related.svg\"\n            alt=\"copy icon\">\n          <span id=\"sharing-copyUrl-Label\">\n            Copier l\u2019URL          <\/span>\n        <\/button>\n        <input type=\"text\" class=\"sharing-copy-text\" aria-labelledby=\"sharing-copyUrl-Label\">\n      <\/div>\n    <\/div>\n  \t\t<\/div>\n\n\t\t\n\n\t\n\t<div class=\"wp-block-tk-spacer id-eeaf8591-f69e-48be-8346-450dbb932930\" aria-hidden=\"true\"><\/div>\n\t\n\n\n\t\t\t<div class=\"wp-block-rbc-single-post-topics related-topics-links\">\n\t\t\t\t<p class=\"h5 mar-r-hlf\">Topics:<\/p>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/sujets\/credit-et-dette\/\" class=\"btn topic mar-t-0 mar-r-qtr mar-b-hlf\">cr\u00e9dit et dette<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n\n\n<section class=\"wp-block-rbc-section-block  pos-rel mob-pad-t-dbl\" style=\"border-radius:0px\">\n<div class=\"wp-block-rbc-section-inner-block  section-inner\" style=\"border-radius:0x\">\n<h2 class=\"wp-block-heading mar-b mob-mar-b-dbl mar-t-0\" id=\"h-a-lire-ensuite\">\u00c0 lire ensuite<\/h2>\n\n\n\t\t\t<div class=\"related-posts-type-2\">\n\t\t\t\t<div class=\"related-post-list\">\n\t\t\t\t\t<ul class=\"grid-wpr eh-wpr\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class= 'grid-one-third grid-tb-full grid-mob-full mar-b'>\n\t\t\t\t\t\t\t\t\t\t<article class=\"col-wpr mar-b-0 mar-r-0 mar-l-0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"postcard-img-ctr post-card-image col-md-12 col-xs-6 mob-mar-b-0 pad-l-0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2025\/03\/Two-workers-wearing-high-visibility-vests-and-hardhats-look-at-a-tablet-computer-in-a-factory.jpg?quality=80&amp;w=1024\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" srcset=\"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2025\/03\/Two-workers-wearing-high-visibility-vests-and-hardhats-look-at-a-tablet-computer-in-a-factory.jpg 5120w, https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2025\/03\/Two-workers-wearing-high-visibility-vests-and-hardhats-look-at-a-tablet-computer-in-a-factory.jpg?resize=300,169 300w, https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2025\/03\/Two-workers-wearing-high-visibility-vests-and-hardhats-look-at-a-tablet-computer-in-a-factory.jpg?resize=768,432 768w, https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2025\/03\/Two-workers-wearing-high-visibility-vests-and-hardhats-look-at-a-tablet-computer-in-a-factory.jpg?resize=1024,576 1024w, https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2025\/03\/Two-workers-wearing-high-visibility-vests-and-hardhats-look-at-a-tablet-computer-in-a-factory.jpg?resize=1536,864 1536w, https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2025\/03\/Two-workers-wearing-high-visibility-vests-and-hardhats-look-at-a-tablet-computer-in-a-factory.jpg?resize=2048,1152 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card-details mob-mar-b-0 mob-mar-t-0 pad-r-0 col-md-12 col-xs-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"primary-taxonomy primary-link\" href=\"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/entreprises\/conseils-daffaires-appropries\/secteur-commercial\/\">\n\t\t\t\t\t\tSecteur commercial\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/entreprises\/conseils-daffaires-appropries\/secteur-commercial\/la-gestion-du-carbone-et-son-utilite-pour-votre-entreprise\/\" class=\"card-title h4 mar-t-0\">La gestion du carbone et son utilit\u00e9 pour votre entreprise<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class= 'grid-one-third grid-tb-full grid-mob-full mar-b'>\n\t\t\t\t\t\t\t\t\t\t<article class=\"col-wpr mar-b-0 mar-r-0 mar-l-0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"postcard-img-ctr post-card-image col-md-12 col-xs-6 mob-mar-b-0 pad-l-0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2025\/03\/A-view-of-the-Toronto-skyline-from-the-frozen-lake.jpg?quality=80&amp;w=1024\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Horizon de Toronto\" srcset=\"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2025\/03\/A-view-of-the-Toronto-skyline-from-the-frozen-lake.jpg 4022w, https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2025\/03\/A-view-of-the-Toronto-skyline-from-the-frozen-lake.jpg?resize=300,200 300w, https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2025\/03\/A-view-of-the-Toronto-skyline-from-the-frozen-lake.jpg?resize=768,512 768w, https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2025\/03\/A-view-of-the-Toronto-skyline-from-the-frozen-lake.jpg?resize=1024,683 1024w, https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2025\/03\/A-view-of-the-Toronto-skyline-from-the-frozen-lake.jpg?resize=1536,1024 1536w, https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2025\/03\/A-view-of-the-Toronto-skyline-from-the-frozen-lake.jpg?resize=2048,1365 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card-details mob-mar-b-0 mob-mar-t-0 pad-r-0 col-md-12 col-xs-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"primary-taxonomy primary-link\" href=\"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/entreprises\/conseils-daffaires-appropries\/secteur-commercial\/\">\n\t\t\t\t\t\tSecteur commercial\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/entreprises\/conseils-daffaires-appropries\/secteur-commercial\/les-consequences-possibles-dun-dollar-canadien-faible-pour-les-entreprises-et-les-investisseurs\/\" class=\"card-title h4 mar-t-0\">Les cons\u00e9quences possibles d\u2019un dollar canadien faible pour les entreprises et les investisseurs<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class= 'grid-one-third grid-tb-full grid-mob-full mar-b'>\n\t\t\t\t\t\t\t\t\t\t<article class=\"col-wpr mar-b-0 mar-r-0 mar-l-0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"postcard-img-ctr post-card-image col-md-12 col-xs-6 mob-mar-b-0 pad-l-0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2025\/02\/Close-up-of-cattle-on-a-farm-in-Alberta-Canada.jpg?quality=80&amp;w=1024\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Un gros plan d&#039;une vache\" srcset=\"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2025\/02\/Close-up-of-cattle-on-a-farm-in-Alberta-Canada.jpg 5496w, https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2025\/02\/Close-up-of-cattle-on-a-farm-in-Alberta-Canada.jpg?resize=300,200 300w, https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2025\/02\/Close-up-of-cattle-on-a-farm-in-Alberta-Canada.jpg?resize=768,512 768w, https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2025\/02\/Close-up-of-cattle-on-a-farm-in-Alberta-Canada.jpg?resize=1024,683 1024w, https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2025\/02\/Close-up-of-cattle-on-a-farm-in-Alberta-Canada.jpg?resize=1536,1024 1536w, https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2025\/02\/Close-up-of-cattle-on-a-farm-in-Alberta-Canada.jpg?resize=2048,1365 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card-details mob-mar-b-0 mob-mar-t-0 pad-r-0 col-md-12 col-xs-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"primary-taxonomy primary-link\" href=\"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/faillite-commerciale\/\">\n\t\t\t\t\t\tFaillite commerciale\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/faillite-commerciale\/mise-a-jour-sur-les-produits-agricoles-printemps-2025\/\" class=\"card-title h4 mar-t-0\">Mise \u00e0 jour sur les produits agricoles : Printemps 2025<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n<style class=\"advgb-styles-renderer\">\n\t\t.wp-block-tk-spacer.id-a28732bc-9d9e-4e5e-99d6-e292a9ad415e {\n\t\theight: 96px;\n\t}\n\n\t@media ( max-width: 480px ) {\n\t\t.wp-block-tk-spacer.id-a28732bc-9d9e-4e5e-99d6-e292a9ad415e {\n\t\t\theight: 30px;\n\t\t}\n\t}\t\n\t\t.wp-block-tk-spacer.id-eeaf8591-f69e-48be-8346-450dbb932930 {\n\t\theight: 60px;\n\t}\n\n\t@media ( max-width: 480px ) {\n\t\t.wp-block-tk-spacer.id-eeaf8591-f69e-48be-8346-450dbb932930 {\n\t\t\theight: 30px;\n\t\t}\n\t}\t<\/style>","protected":false},"excerpt":{"rendered":"<p>Conseils pour att\u00e9nuer l&rsquo;incidence d&rsquo;une faillite commerciale sur la client\u00e8le, ainsi que pour maintenir et regagner la confiance de celle-ci.<\/p>\n","protected":false},"author":113,"featured_media":11716,"parent":6524,"menu_order":0,"template":"","meta":{"_acf_changed":false,"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"tags":[289],"rbc_content_type":[121],"rbc_audience":[164],"rbc_lob_group":[122],"rbc_difficulty_level":[123],"rbc_mmm_category":[29,36,61],"class_list":["post-7058","rbc_my_money_matter","type-rbc_my_money_matter","status-publish","has-post-thumbnail","hentry","tag-credit-et-dette","rbc_content_type-article","rbc_audience-proprietaires-dentreprise","rbc_lob_group-entreprises","rbc_difficulty_level-beginner","rbc_mmm_category-endettement-et-reduction-du-stress","rbc_mmm_category-faillite","rbc_mmm_category-faillite-commerciale"],"acf":{"contently_publication_id":"363788","custom_author":"Diane Amato","rbc_video_header":"","rbc_media_duration":"","rbc_video_keywords":"","rbc_video_description":"","rbc_video_upload_date":"","rbc_toc_for_mmm_tag":"h2","rbc_toc_for_mmm_limit":6,"rbc_toc_for_mmm":null,"rbc_toc_for_mmm_action":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<meta name=\"description\" content=\"Conseils pour att\u00e9nuer l&#039;incidence d&#039;une faillite commerciale sur la client\u00e8le, ainsi que pour maintenir et regagner la confiance de celle-ci.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/faillite-commerciale\/limpact-dune-faillite-sur-un-client-comment-maintenir-la-relation\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:description\" content=\"Conseils pour att\u00e9nuer l&#039;incidence d&#039;une faillite commerciale sur la client\u00e8le, ainsi que pour maintenir et regagner la confiance de celle-ci.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/faillite-commerciale\/limpact-dune-faillite-sur-un-client-comment-maintenir-la-relation\/\" \/>\n<meta property=\"og:site_name\" content=\"RBC Banque Royale\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-14T18:41:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2023\/09\/Untitled-design-2023-07-25T145540.132.jpg?quality=80\" \/>\n\t<meta property=\"og:image:width\" content=\"930\" \/>\n\t<meta property=\"og:image:height\" content=\"620\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/faillite-commerciale\/limpact-dune-faillite-sur-un-client-comment-maintenir-la-relation\/\",\"url\":\"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/faillite-commerciale\/limpact-dune-faillite-sur-un-client-comment-maintenir-la-relation\/\",\"name\":\"L'impact d'une faillite sur un client : comment maintenir la relation - Mes finances d\u2019abord\",\"isPartOf\":{\"@id\":\"https:\/\/www.rbcroyalbank.com\/fr-ca\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/faillite-commerciale\/limpact-dune-faillite-sur-un-client-comment-maintenir-la-relation\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/faillite-commerciale\/limpact-dune-faillite-sur-un-client-comment-maintenir-la-relation\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2023\/09\/Untitled-design-2023-07-25T145540.132.jpg?quality=80\",\"datePublished\":\"2023-07-25T00:00:00+00:00\",\"dateModified\":\"2024-02-14T18:41:19+00:00\",\"description\":\"Conseils pour att\u00e9nuer l'incidence d'une faillite commerciale sur la client\u00e8le, ainsi que pour maintenir et regagner la confiance de celle-ci.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/faillite-commerciale\/limpact-dune-faillite-sur-un-client-comment-maintenir-la-relation\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/faillite-commerciale\/limpact-dune-faillite-sur-un-client-comment-maintenir-la-relation\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/faillite-commerciale\/limpact-dune-faillite-sur-un-client-comment-maintenir-la-relation\/#primaryimage\",\"url\":\"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2023\/09\/Untitled-design-2023-07-25T145540.132.jpg?quality=80\",\"contentUrl\":\"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2023\/09\/Untitled-design-2023-07-25T145540.132.jpg?quality=80\",\"width\":930,\"height\":620,\"caption\":\"Image partiellement visible d'un propri\u00e9taire d'entreprise en train de discuter avec un client\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/faillite-commerciale\/limpact-dune-faillite-sur-un-client-comment-maintenir-la-relation\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Mes finances d\u2019abord\",\"item\":\"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Endettement et reduction du stress\",\"item\":\"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Faillite\",\"item\":\"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Faillite commerciale\",\"item\":\"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/faillite-commerciale\/\"},{\"@type\":\"ListItem\",\"position\":5,\"name\":\"L&#8217;impact d&#8217;une faillite sur un client : comment maintenir la relation\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.rbcroyalbank.com\/fr-ca\/#website\",\"url\":\"https:\/\/www.rbcroyalbank.com\/fr-ca\/\",\"name\":\"RBC Banque Royale\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.rbcroyalbank.com\/fr-ca\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"description":"Conseils pour att\u00e9nuer l'incidence d'une faillite commerciale sur la client\u00e8le, ainsi que pour maintenir et regagner la confiance de celle-ci.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/faillite-commerciale\/limpact-dune-faillite-sur-un-client-comment-maintenir-la-relation\/","og_locale":"fr_FR","og_type":"article","og_description":"Conseils pour att\u00e9nuer l'incidence d'une faillite commerciale sur la client\u00e8le, ainsi que pour maintenir et regagner la confiance de celle-ci.","og_url":"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/faillite-commerciale\/limpact-dune-faillite-sur-un-client-comment-maintenir-la-relation\/","og_site_name":"RBC Banque Royale","article_modified_time":"2024-02-14T18:41:19+00:00","og_image":[{"width":930,"height":620,"url":"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2023\/09\/Untitled-design-2023-07-25T145540.132.jpg?quality=80","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/faillite-commerciale\/limpact-dune-faillite-sur-un-client-comment-maintenir-la-relation\/","url":"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/faillite-commerciale\/limpact-dune-faillite-sur-un-client-comment-maintenir-la-relation\/","name":"L'impact d'une faillite sur un client : comment maintenir la relation - Mes finances d\u2019abord","isPartOf":{"@id":"https:\/\/www.rbcroyalbank.com\/fr-ca\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/faillite-commerciale\/limpact-dune-faillite-sur-un-client-comment-maintenir-la-relation\/#primaryimage"},"image":{"@id":"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/faillite-commerciale\/limpact-dune-faillite-sur-un-client-comment-maintenir-la-relation\/#primaryimage"},"thumbnailUrl":"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2023\/09\/Untitled-design-2023-07-25T145540.132.jpg?quality=80","datePublished":"2023-07-25T00:00:00+00:00","dateModified":"2024-02-14T18:41:19+00:00","description":"Conseils pour att\u00e9nuer l'incidence d'une faillite commerciale sur la client\u00e8le, ainsi que pour maintenir et regagner la confiance de celle-ci.","breadcrumb":{"@id":"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/faillite-commerciale\/limpact-dune-faillite-sur-un-client-comment-maintenir-la-relation\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/faillite-commerciale\/limpact-dune-faillite-sur-un-client-comment-maintenir-la-relation\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/faillite-commerciale\/limpact-dune-faillite-sur-un-client-comment-maintenir-la-relation\/#primaryimage","url":"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2023\/09\/Untitled-design-2023-07-25T145540.132.jpg?quality=80","contentUrl":"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2023\/09\/Untitled-design-2023-07-25T145540.132.jpg?quality=80","width":930,"height":620,"caption":"Image partiellement visible d'un propri\u00e9taire d'entreprise en train de discuter avec un client"},{"@type":"BreadcrumbList","@id":"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/faillite-commerciale\/limpact-dune-faillite-sur-un-client-comment-maintenir-la-relation\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Mes finances d\u2019abord","item":"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/"},{"@type":"ListItem","position":2,"name":"Endettement et reduction du stress","item":"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/"},{"@type":"ListItem","position":3,"name":"Faillite","item":"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/"},{"@type":"ListItem","position":4,"name":"Faillite commerciale","item":"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/faillite-commerciale\/"},{"@type":"ListItem","position":5,"name":"L&#8217;impact d&#8217;une faillite sur un client : comment maintenir la relation"}]},{"@type":"WebSite","@id":"https:\/\/www.rbcroyalbank.com\/fr-ca\/#website","url":"https:\/\/www.rbcroyalbank.com\/fr-ca\/","name":"RBC Banque Royale","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.rbcroyalbank.com\/fr-ca\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"}]}},"parsely":{"version":"1.1.0","canonical_url":"https:\/\/rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/faillite-commerciale\/limpact-dune-faillite-sur-un-client-comment-maintenir-la-relation\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"NewsArticle","headline":"L&rsquo;impact d&rsquo;une faillite sur un client : comment maintenir la relation","url":"http:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/faillite-commerciale\/limpact-dune-faillite-sur-un-client-comment-maintenir-la-relation\/","mainEntityOfPage":{"@type":"WebPage","@id":"http:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/endettement-et-reduction-du-stress\/faillite\/faillite-commerciale\/limpact-dune-faillite-sur-un-client-comment-maintenir-la-relation\/"},"thumbnailUrl":"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2023\/09\/Untitled-design-2023-07-25T145540.132.jpg?quality=80&w=150&h=150&crop=1","image":{"@type":"ImageObject","url":"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2023\/09\/Untitled-design-2023-07-25T145540.132.jpg?quality=80"},"articleSection":"Uncategorized","author":[{"@type":"Person","name":"malaysherasia"}],"creator":["malaysherasia"],"publisher":{"@type":"Organization","name":"RBC Banque Royale","logo":""},"keywords":["cr\u00e9dit et dette"],"dateCreated":"2023-07-25T00:00:00Z","datePublished":"2023-07-25T00:00:00Z","dateModified":"2024-02-14T18:41:19Z"},"rendered":"<script type=\"application\/ld+json\" class=\"wp-parsely-metadata\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"NewsArticle\",\"headline\":\"L&rsquo;impact d&rsquo;une faillite sur un client : comment maintenir la relation\",\"url\":\"http:\\\/\\\/www.rbcroyalbank.com\\\/fr-ca\\\/mes-finances-dabord\\\/endettement-et-reduction-du-stress\\\/faillite\\\/faillite-commerciale\\\/limpact-dune-faillite-sur-un-client-comment-maintenir-la-relation\\\/\",\"mainEntityOfPage\":{\"@type\":\"WebPage\",\"@id\":\"http:\\\/\\\/www.rbcroyalbank.com\\\/fr-ca\\\/mes-finances-dabord\\\/endettement-et-reduction-du-stress\\\/faillite\\\/faillite-commerciale\\\/limpact-dune-faillite-sur-un-client-comment-maintenir-la-relation\\\/\"},\"thumbnailUrl\":\"https:\\\/\\\/www.rbcroyalbank.com\\\/fr-ca\\\/wp-content\\\/uploads\\\/sites\\\/13\\\/2023\\\/09\\\/Untitled-design-2023-07-25T145540.132.jpg?quality=80&w=150&h=150&crop=1\",\"image\":{\"@type\":\"ImageObject\",\"url\":\"https:\\\/\\\/www.rbcroyalbank.com\\\/fr-ca\\\/wp-content\\\/uploads\\\/sites\\\/13\\\/2023\\\/09\\\/Untitled-design-2023-07-25T145540.132.jpg?quality=80\"},\"articleSection\":\"Uncategorized\",\"author\":[{\"@type\":\"Person\",\"name\":\"malaysherasia\"}],\"creator\":[\"malaysherasia\"],\"publisher\":{\"@type\":\"Organization\",\"name\":\"RBC Banque Royale\",\"logo\":\"\"},\"keywords\":[\"cr\\u00e9dit et dette\"],\"dateCreated\":\"2023-07-25T00:00:00Z\",\"datePublished\":\"2023-07-25T00:00:00Z\",\"dateModified\":\"2024-02-14T18:41:19Z\"}<\/script>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/rbcroyalbank.com\/p.js"},"featured_img":"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-content\/uploads\/sites\/13\/2023\/09\/Untitled-design-2023-07-25T145540.132.jpg?quality=80&w=930","coauthors":[],"author_meta":{"author_link":"https:\/\/www.rbcroyalbank.com\/fr-ca\/author\/malaysherasia\/","display_name":"malaysherasia"},"relative_dates":{"created":"Publi\u00e9 3 ans il y a","modified":"Mis \u00e0 jour 2 ans il y a"},"absolute_dates":{"created":"Publi\u00e9 le 25 juillet 2023","modified":"Mise \u00e0 jour le 14 f\u00e9vrier 2024"},"absolute_dates_time":{"created":"Publi\u00e9 le 25 juillet 2023 12:00  ","modified":"Mise \u00e0 jour le 14 f\u00e9vrier 2024 6:41  "},"featured_img_caption":"","tax_additional":{"post_tag":{"linked":["<a href=\"https:\/\/www.rbcroyalbank.com\/fr-ca\/mes-finances-dabord\/sujets\/credit-et-dette\/\" class=\"advgb-post-tax-term\">cr\u00e9dit et dette<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">cr\u00e9dit et dette<\/span>"],"slug":"post_tag","name":"\u00c9tiquettes"},"rbc_content_type":{"linked":["<a href=\"https:\/\/www.rbcroyalbank.com\/fr-ca\/content-type\/article\/\" class=\"advgb-post-tax-term\">Article<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">Article<\/span>"],"slug":"rbc_content_type","name":"Content Types"},"rbc_audience":{"linked":["<a href=\"https:\/\/www.rbcroyalbank.com\/fr-ca\/audience\/proprietaires-d%c2%92entreprise\/\" class=\"advgb-post-tax-term\">Propri\u00e9taires d\u2019entreprise<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">Propri\u00e9taires d\u2019entreprise<\/span>"],"slug":"rbc_audience","name":"Audiences"},"rbc_lob_group":{"linked":["<a href=\"https:\/\/www.rbcroyalbank.com\/fr-ca\/lob-group\/entreprises\/\" class=\"advgb-post-tax-term\">Entreprises<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">Entreprises<\/span>"],"slug":"rbc_lob_group","name":"LOB Groups"},"rbc_difficulty_level":{"linked":["<a href=\"https:\/\/www.rbcroyalbank.com\/fr-ca\/difficulty-level\/beginner\/\" class=\"advgb-post-tax-term\">Beginner<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">Beginner<\/span>"],"slug":"rbc_difficulty_level","name":"Difficulty Levels"},"rbc_mmm_category":{"linked":["<a href=\"https:\/\/www.rbcroyalbank.com\/fr-ca\/mmm-category\/endettement-et-reduction-du-stress\/\" class=\"advgb-post-tax-term\">Endettement Et Reduction Du Stress<\/a>","<a href=\"https:\/\/www.rbcroyalbank.com\/fr-ca\/mmm-category\/faillite\/\" class=\"advgb-post-tax-term\">Faillite<\/a>","<a href=\"https:\/\/www.rbcroyalbank.com\/fr-ca\/mmm-category\/faillite-commerciale\/\" class=\"advgb-post-tax-term\">Faillite commerciale<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">Endettement Et Reduction Du Stress<\/span>","<span class=\"advgb-post-tax-term\">Faillite<\/span>","<span class=\"advgb-post-tax-term\">Faillite commerciale<\/span>"],"slug":"rbc_mmm_category","name":"Categories"},"ep_custom_result":{"linked":[],"unlinked":[],"slug":"ep_custom_result","name":"Custom Results"}},"series_order":"","jetpack_sharing_enabled":true,"primary_tag":"289","primary_rbc_mmm_category":"61","_links":{"self":[{"href":"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-json\/wp\/v2\/rbc_my_money_matter\/7058","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-json\/wp\/v2\/rbc_my_money_matter"}],"about":[{"href":"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-json\/wp\/v2\/types\/rbc_my_money_matter"}],"author":[{"embeddable":true,"href":"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-json\/wp\/v2\/users\/113"}],"version-history":[{"count":4,"href":"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-json\/wp\/v2\/rbc_my_money_matter\/7058\/revisions"}],"predecessor-version":[{"id":27305,"href":"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-json\/wp\/v2\/rbc_my_money_matter\/7058\/revisions\/27305"}],"up":[{"embeddable":true,"href":"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-json\/wp\/v2\/rbc_my_money_matter\/6524"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-json\/wp\/v2\/media\/11716"}],"wp:attachment":[{"href":"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-json\/wp\/v2\/media?parent=7058"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-json\/wp\/v2\/tags?post=7058"},{"taxonomy":"rbc_content_type","embeddable":true,"href":"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-json\/wp\/v2\/rbc_content_type?post=7058"},{"taxonomy":"rbc_audience","embeddable":true,"href":"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-json\/wp\/v2\/rbc_audience?post=7058"},{"taxonomy":"rbc_lob_group","embeddable":true,"href":"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-json\/wp\/v2\/rbc_lob_group?post=7058"},{"taxonomy":"rbc_difficulty_level","embeddable":true,"href":"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-json\/wp\/v2\/rbc_difficulty_level?post=7058"},{"taxonomy":"rbc_mmm_category","embeddable":true,"href":"https:\/\/www.rbcroyalbank.com\/fr-ca\/wp-json\/wp\/v2\/rbc_mmm_category?post=7058"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}