WEBVTT

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Demetra: First off, what are you hearing and seeing

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from your cardiologist clients?

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Calvin: Well certainly what we have seen

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over the last year in particular, of course,

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with Covid is that

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the vast majority of our healthcare professionals

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or physician clients had a reduction in revenues

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especially during the first several months of Covid.

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This obviously had an impact

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for cardiologists in that there was,

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there was more hesitation by patients

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to come in for procedures,

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or the backlog of surgeries and those procedures,

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and as a result we did see a reduction in revenues

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from almost all of our clients.

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What we have seen during this
time of course too is that

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there certainly has been an increase

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in the number of virtual appointments

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and certainly that has made up for some,

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some of the change, the mix

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in the way the patients are serviced.

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But generally those visits that are done virtually,

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also pay less than a normal in office visit.

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So that has also had an impact on our clients.

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So overall, that decline in revenue

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has been, has also been exaggerated

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because we've had an increase in costs.

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So, we certainly have had an increase in the PPE cost,

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staffing costs have generally increased.

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We have had to cover physicians

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with more people in the event of sickness,

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that sort of thing too.

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And so, we've really seen more of an emphasis on taking a look

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at how these business are run.

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And our clients are effectively looking at efficiencies

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in running the businesses and taking an overall look at cost.