What is browser banking?

Browser banking lets you bank anywhere, anytime using the browser on your handheld mobile device. If you can surf the web on your device and have an online banking account, you can check your balances, move your money, pay your bills and more.

Does browser banking work on mobile phones?

As long as your device has internet access, browser banking will work on your mobile device.

Can I log into browser banking using my RBC VISA card number?

No, you need to use your RBC client card number to log into mobile banking.

Which accounts can I access on browser banking?

You can access any of your RBC chequing, savings, credit cards, credit lines, mortgages, loans and homeline plan.

What do I need to register for browser banking?

You need an internet-enabled mobile device (where you can surf the web on your phone), an RBC client card and password.

How do I get my mobile device to access the internet?

First, check with your carrier and see if your device is internet-enabled. You might want to check and see that you have a data plan too. Once you confirm that your device is internet-enabled, simply launch your browser by clicking on the "web browsing icon".

What can I do with browser banking?

You can view your balances, account details, transfer money, make bill payments to any of your existing payees (bill payment companies) and send email money transfers.

I'm locked out of my browser banking. What should I do?

You can call 1-800-769-2555 and a representative will help you reset your account.

Can I access my browser banking without my RBC number and password?

No, you must have your RBC card number and password.

Can I use the same password for browser banking and signing on to RBC Online Banking from my desktop?

Yes, you can use the same password for browser banking that you use to sign in to RBC Online from your desktop.

What if I lose or misplace my phone?

Please call your carrier immediately to have them disable your device. You can also call the RBC contact center at 1-800-769-2555 to change your banking password.

Where can I go for help?

If you still have questions after reading our mobile banking pages please call us at 1-800-769-2555 and speak to someone in person.

What happens if I lose my phone?

If your phone is lost or stolen, it is unlikely that someone could access your account information unless they also know your Access Card number and password. However, to be safe, you should contact RBC as soon as possible by calling 1-800-769-2555 to reset your password.

My session timed out. What should I do?

Session timeouts are a security feature that keeps your banking safe and secure by automatically logging you out whenever there is no activity for a period of time. Simply log back in to continue mobile banking.

Do you guarantee that mobile banking is secure?

Yes, RBC Mobile is covered by the Online Banking Security Guarantee, which protects your account against unauthorized activity. In the unlikely event that you suffer a direct financial loss due to this unauthorized activity, we will fully reimburse you, provided that you have met your security responsibilities.

What can I do to protect my security and privacy?

Just like when you bank online from your computer, there are some simple steps you should take to ensure the security of your information and protect your privacy when you use the RBC mobile app.

• Protect your password. It is your key to accessing your accounts. Do not reveal it to anyone.
• Memorize your password. Never store it on your mobile device, or write it on paper that you keep near your phone or carry with you.
• Don’t choose passwords that incorporate your name, telephone number, address or birthday or those of any close friend or relative.
• Never leave your mobile device unattended while using the RBC mobile app.