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Personal Banking > Online Services > Mobile Banking > Customer Service

Customer Service


Not an RBC Online Banking1 Client?

Before downloading the app, you must be enrolled in RBC Online Banking.

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Bank and invest anywhere^, anytime with:

  • RBC® Mobile1 app for smartphones
  • RBC Canada1 app for tablets

Text "RBC" to 722722 from your smartphone or visit your device's app store to download for free.

Once downloaded use your Client Card Number and Online Banking Password to sign in and get secure access to your accounts from just about anywhere.


You are on: Top Questions

We've got answers to some of the most common questions about Mobile Banking.

RBC Mobile and RBC Canada App

Read the FAQ's (opens new window)

Mobile Web Banking

Read the FAQ's (opens new window)

You are on: Email

Tell us some quick details about you so that we can help:

You are on: Phone

Online Banking

To enrol in Online Banking, click here.
To enrol by phone or contact customer service, select a number below:

Service Contact
Toll-free 1-866-826-2880
Overseas 1-506-864-1555
TTY Line 1-800-661-1275 (hearing impaired)

General Inquiries

For general inquiries or comments regarding RBC bank accounts or services, please contact us at the following numbers:

Service Contact
Toll-free 1-866-826-2880
Overseas 1-506-864-2275 (collect)
TTY Line 1-800-668-9874 (hearing impaired)
In-Branch Visit your local branch to speak to a specialist

Locate a Branch or ATM

Use our Branch and ATM Locator to find an RBC Royal Bank branch or ATM near you.

You are on: Mail

General inquiries or comments about our mobile banking services can be mailed to:

RBC Royal Bank
Royal Bank of Canada
RBC WaterPark Place, 16th floor
88 Queens Quay West
Toronto, ON, M5J OB8

RBC Direct Investing
RBC Direct Investing Inc.
Royal Bank Plaza
200 Bay Street, North Tower, P.O. Box 75
Toronto, ON, M5J 2Z5

RBC Wealth Management
RBC Dominion Securities Inc.
155 Wellington Street West, 17th Floor
Toronto, ON, M5V 3K7

RBC Security Guarantee - RBC Mobile and RBC Canada app are backed by our RBC Online Banking Security Guarantee+. > Learn More.