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Personal Banking > Mortgages > Customer Service

Mortgages Customer Service

Customer Service

Experienced and knowledgeable, our mortgage specialists are here to help guide you — answering your questions, providing advice, performing the necessary calculations and explaining your options.

You are on: Online


Start your RBC Royal Bank® mortgage pre-approval online.

Online Pre-Approval


Mortgage Specialist Locator

Arrange to meet with a Royal Bank Mortgage Specialist at the time and place most convenient to you.

Mortgage Specialist Locator


You are on: E-mail

If you have access to RBC Royal Bank Online Banking, please sign in and send us a secure message. Otherwise please fill out the form below but remember not to include any personal or confidential information.+

If you're not enrolled in RBC Royal Bank Online Banking, visit Welcome to Online Banking and then click on 'Enrol now' to get started today.

You can expect our response within 1-2 days. If your need is urgent - call us.

* Required Information

Please limit your response to 3000 characters (including spaces).

+Regular, unencrypted email is not secure. Never include personal or confidential information in a regular email. To discuss your personal information with us safely, send us a message via one of our secure message centres (the RBC Royal Bank Online Banking message centre, for example), or contact us by phone.

RBC will never ask you to provide, confirm or verify personal, login or account information through regular email or ask you to sign in to any online service. If you receive an email of this type, that appears to be from RBC, please forward it to and then delete it. For more information please visit Email & Website Fraud.

You are on: Phone

Contact Phone Numbers

Feel free to contact a Royal Direct® representative by telephone, 24 hours a day, 7 days a week.

Contact Phone Numbers
Service Phone number
Toll-free 1-800-769-2511
TTY Line 1-800-661-1275 (hearing impaired)

You are on: Mail

Branch Locations

Visit a representative at any Royal Bank branch. To locate the branch nearest you, use our Branch Locator.