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Personal Banking > Mortgages > Customer Service

Mortgages Customer Service

Customer Service

Experienced and knowledgeable, our mortgage specialists are here to help guide you — answering your questions, providing advice, performing the necessary calculations and explaining your options.

You are on: Online


Start your RBC Royal Bank® mortgage pre-approval online.

Online Pre-Approval


Mortgage Specialist Locator

Arrange to meet with a Royal Bank Mortgage Specialist at the time and place most convenient to you.

Mortgage Specialist Locator


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Tell us some quick details about you so that we can help:


You are on: Phone

Contact Phone Numbers

Feel free to contact a Royal Direct® representative by telephone, 24 hours a day, 7 days a week.

Contact Phone Numbers
Service Phone number
Toll-free 1-800-769-2511
TTY Line 1-800-661-1275 (hearing impaired)

You are on: Mail

Branch Locations

Visit a representative at any Royal Bank branch. To locate the branch nearest you, use our Branch Locator.