Part E: e-Transfer - Terms and Conditions

  1. Introduction. The terms and conditions of this Part E (i) apply only when you use the e-Transfer Service, either as a Sender or as a Recipient; (ii) are in addition to the general terms and conditions in Part B of this Agreement; and (iii) replace all prior agreements between you and us for the e-Transfer Service, except for the disclosures in the RBC Royal Bank Disclosures and Agreements booklet, which supplement this Part and form an integral part of it. If there is a conflict between this Part E and the general terms and conditions in Part B of this Agreement, this Part E will apply to the extent necessary to resolve the conflict.
  2. Initiating an e-Transfer. After you initiate an e-Transfer using the e-Transfer Service, we will withdraw the e-Transfer amount from your Deposit Account and send an email, text message or Facebook message to the Recipient at the email address, mobile number or Facebook message inbox that you provide. The email, text message or Facebook message will identify you as the Sender, and the e-Transfer amount, the name of the Recipient, and that you are using the e-Transfer Service. We will hold the value of the e-Transfer until we receive notice that (i) the Recipient has correctly responded to the e-Transfer Question and Answer and claimed the e-Transfer or (ii) you cancel and reclaim the e-Transfer.
  3. No Interest. We will not pay interest on the e-Transfer amount to any Deposit Account, whether the Deposit Account was held by a Sender or Recipient, for the period of time the e-Transfer amount was not in the Deposit Account.
  4. Claiming or Declining an e-Transfer.
    (a) A Recipient of an e-Transfer may claim or decline the e-Transfer using Online Banking, Mobile Banking, the online or mobile banking services of another financial institution, or the Acxsys payment service. Other financial institutions or Acxsys may charge an additional fee if a Recipient uses its services.
    (b) To claim or decline an e-Transfer, the Recipient must respond correctly to the e-Transfer Question and Answer.
    (c) A Recipient who successfully claims an e-Transfer using our Online Banking, Mobile Banking or the online or mobile banking service of another financial institution should generally receive funds immediately. A Recipient who successfully claims an e-Transfer using the Acxsys payment service should generally receive funds within 3 to 5 Business Days. However, the actual time to receive funds through either process will vary and may take significantly longer depending on the circumstances. We make no representations or warranties regarding the maximum time required to complete an e-Transfer.
    (d) A Recipient has 30 days from the time an e-Transfer is sent through the e-Transfer Service to claim the e-Transfer amount, after which the e-Transfer will automatically expire. An e-Transfer sent from another financial institution will also expire after a certain period of time.
    e) Acxsys keeps on file only one e-Transfer Question and Answer per Recipient.  If you change the e-Transfer Question or Answer for a Recipient, it overrides any previously saved e-Transfer Question and Answer for that Recipient and applies to all outstanding e-Transfers for that Recipient.  The new e-Transfer Question and Answer will enable the Recipient to accept any previously sent e-Transfers from the Sender that have not yet been claimed, expired or cancelled.  If there is an outstanding e-Transfer you do not wish the Recipient to receive, you must cancel it via Online Banking or Mobile Banking before it is claimed.
  5. Cancelling an e-Transfer. A Sender may cancel an e-Transfer sent using the e-Transfer Service, unless the Recipient has successfully claimed the e-Transfer.

    As a Recipient of an e-Transfer using Online Banking, you agree that an e-Transfer may be stopped at any time by the Sender before you have claimed the e-Transfer.
  6. Declined, Cancelled or Expired e-Transfer. If you send an e-Transfer using the e-Transfer Service that is declined, cancelled or that automatically expired, we may attempt to redeposit the value of such e-Transfer into the Deposit Account from which the funds originated or, at our sole discretion, either deposit the value of such e-Transfer into another one of your Deposit Accounts or hold the funds in one of our branches.
  7. We Are Entitled to Rely on an e-Transfer Question and Answer. We, other financial institutions participating in the e-Transfer Service and Acxsys are entitled to pay an e-Transfer to anyone who, using Online Banking, Mobile Banking, the online or mobile banking service of another financial institution, or the Acxsys website, claims the e-Transfer and correctly responds to the e-Transfer Question and Answer, whether or not you intended that person to receive the e-Transfer. You will comply with your security obligations under Part B, Section 15 (Security) of this Agreement and will not use email, text message, Facebook messaging or any optional message that may accompany the e-Transfer to send the Recipient the e-Transfer Question and Answer. If you are a Recipient, you agree that you will not disclose the e-Transfer Question and Answer to anyone.
  8. Acxsys. If a Recipient claims an e-Transfer from a Sender using the Acxsys payment service but provides information for Acxsys which is insufficient or incorrect, Acxsys may (i) request additional or corrected information from the Recipient, (ii) deposit the money directly into an account provided by the Recipient to Acxsys, or (iii) send a cheque for the e-Transfer amount to the Recipient at the street address provided by the Recipient to Acxsys. If the Recipient fails to cash a cheque sent by Acxsys within a time limit set by Acxsys, Acxsys may return the e-Transfer to us. We will return the e-Transfer, less any fees charged by Acxsys, to the Sender.
  9. Providing the Email Address, Mobile Number or Facebook Profile Name of a Recipient. If you send an e-Transfer using the e-Transfer Service, you are responsible for (i) providing a correct and operational email address, mobile number and/or Facebook profile name for the Recipient, (ii) ensuring that the Recipient has consented to your providing and our using the contact information of the Recipient for the purposes of sending the e-Transfer, and (iii) notifying us promptly of any change to the email address, mobile number and/or Facebook profile name of the Recipient.
  10. Optional Message Field. We will not examine any optional message included by a Sender with an e-Transfer and we assume no responsibility for the contents of the optional message. You should not address any communication to us, any other financial institution, or Acxsys, using the optional message field. You should not reveal any e-Transfer Question and Answer in the optional message field.
  11. Status of e-Transfer. You are responsible for reviewing the status of any e-Transfer you send using the e-Transfer Service by checking your payment history in Online Banking.
  12. Limits. A Third Party may set access limits, including the amount of money you are allowed to send or receive when you use the e-Transfer Service.
  13. e-Transfer through Facebook.  The feature in which a Sender can send an e-Transfer to a Recipient through Facebook is a Service that is offered by us.  Facebook is not responsible for the e-Transfer Service.